Communication Skills Training: Employee Training by KnowledgeCity

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166 cursos para 'Competências de comunicação'

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Applying AI in Business Communication 14m • 5 Lições • Intermediário In this course on Applying AI in Business Communication, we will introduce you to the many benefits and limitations of using Artificial Intelligence (AI) for business purposes. We will discuss popular, practical uses of artificial intelligence, such as virtual assistants, chatbots, language translation, and dictation tools. You will learn when it is appropriate to implement AI in the workplace and when human interaction is necessary.

Enhancing Human Communication in the Age of AI 12m • 5 Lições • Intermediário Learn how to build strong connections in the Age of AI by enhancing your interpersonal communication skills. In this course, we’ll discuss how to cultivate your emotional intelligence and follow basic principles for building trust. We’ll also discuss the shortcomings of AI when it comes to forming connections with others, explaining when AI would not be an appropriate substitute for human communication.

Strategies for Balancing AI and Human Communication 20m • 7 Lições • Intermediário In this course on Strategies for Balancing AI and Human Communication, we will go over the best practices for evaluating business communication needs and adapting to the use of AI to fulfill these demands. We will explore AI’s many applications for business communication and consider the ways humans can use AI most effectively to reach communication objectives. Finally, we will consider how to use AI ethically, as well as how to ensure that your business adapts with AI as it evolves.

Communication Challenges of Digital Transformation 15m • 6 Lições • Iniciante This course will discuss how digital transformation has reshaped professional communication. Examples of how digital transformation has impacted professional communication include flexibility, efficiency, and collaboration. By exploring improved connectivity and remote collaboration as well as new challenges and opportunities, you will gain the skills and knowledge to effectively navigate the digital communication landscape and contribute to your organization's success.

Communicating Complex Content Using Digital Media 14m • 6 Lições • Iniciante In this course, you’ll learn how to address the challenges of digital transformation through concise, clear, and consistent delivery of complex ideas, concepts, and processes. We’ll explore how textual content plays a pivotal role in digital communication, conveying information through writing in various formats such as emails, websites, and blog posts to make content that is real, relatable, recognizable, and relevant.

Complex Communication About Digital Transformation Initiatives 13m • 6 Lições • Iniciante This course will explore the tactics organizations can use to overcome the challenges and complexities of digital transformation. Digital media can be a powerful tool for effective communication of complex information related to digital transformation. It facilitates communication through visual aids, engaging content, real-life examples, and online collaboration. However, it can be accompanied by compliance and ethical issues alike.

Greeting Customers in a Retail Environment 13m • 5 Lições • Iniciante In this course, we explore why a strong customer greeting is such an important part of a successful retail environment. You’ll learn the differences between meeting and greeting, as well as the expectations for each. Additionally, you’ll explore how to make a good impression with techniques like eye contact and a smile. Let us help you become better able to make a customer feel welcome. Understand why it's important to greet customers by learning the benefits of a greeting.

Approaching Potential Customers 11m • 5 Lições • Iniciante In this course, we discuss the timing of how you greet customers, as well as the space and distance to maintain. You’ll learn how to create unique, memorable greetings for customers. We also explore the concept of the continual greeting, how it can improve the customer experience, and best practices on how to make regular, pleasant contact throughout your customer’s visit.

Turning Greetings Into Engagement 13m • 5 Lições • Iniciante In this course, we also discuss how to ask the right kind of questions to improve customer engagement, including open questions. You’ll be better equipped to greet someone and develop a conversation, using best practices for speaking with customers. We’ll explore how to show respect for your customers’ time by understanding the limits of a conversation. Additionally, we’ll consider the benefits of taking pride in your customer service by going the extra mile.

Planning for Executive Speaking 12m • 6 Lições • Avançado In this course on Planning for Executive Speaking, you will learn how to construct a strong introduction to connect with your audience and hold their interest. You'll also learn what makes a speech informative and engaging, as well as how outlines and note cards make a speech organized and impactful.

Techniques for Executive Speaking 13m • 6 Lições • Avançado In this course on Techniques for Executive Speaking, you'll learn about introducing topics, establishing credibility, and crafting effective content using your voice, imagery, language, and pacing. You'll also learn about how to tailor messages to the audience, read audience attitudes, and handle unreceptive audiences, as well as how to use visual aids, body language, and eye contact.

Mastering Executive Speaking 12m • 6 Lições • Avançado In this course on Mastering Executive Speaking, you will learn how to develop the executive self to handle unexpected speaking situations, how to have a powerful presence, and how to turn anxiety into a motivational, positive energy. You'll also learn about rhetoric and motivational speeches, taking questions, ending on a positive tone, and knowing where the speech best ends.

Considerations for Communicating as a Leader 14m • 6 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Considerations for Communicating as a Leader course, you’ll learn the value of influence and impact in leadership communication. You’ll discover why it’s important to be able to influence and impact employees and how to make a good and lasting first impression. We’ll also explore how to create a safe environment and leverage emotional intelligence to improve workplace communication.

Communicating Your Message as a Leader 14m • 6 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Communicating Your Message as a Leader course, you’ll learn how to select the right method of communication for whatever situation you’re in. You’ll learn what it means to consider your audience and tailor a message to best communicate with them depending on their preferences. We’ll then explore how to craft a compelling message and how you can best capitalize on nonverbal skills.

Connecting to Communicate as a Leader 12m • 5 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this Connecting to Communicate as a Leader course, you’ll learn how to show your employees you care before attempting to present yourself as a person who deserves to be followed. You’ll learn how to make real connections with employees, see them as individuals, and approach them with authenticity. We’ll also explore the importance of establishing regular meetings with your team members and why it’s important to not only listen to your employees but also hear and understand them.

Adapting Your Communication as a Leader 19m • 7 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Adapting Your Communication as a Leader, you’ll learn how you can become a more effective communicator. First, we’ll talk about methods for delivering crucial information to people during pivotal events or crises. Then we’ll go over how you can best solicit support to achieve your goals. The next lesson will talk about how you can direct employee interactions. The last pair of lessons will talk about how you can communicate virtually and manage difficult conversations.

What Is Technical Writing? 14m • 5 Lições • Iniciante In this What is Technical Writing? course, you’ll learn the fundamentals of technical writing, including what it is, how it’s used, and what differentiates it from other forms of business writing. You’ll hear about common misconceptions in technical writing, and you’ll get a preview of creative elements that can bring your technical writing to life. You’ll also learn about the markers of good technical writing and communication.

Techniques for Great Technical Writing 15m • 6 Lições • Iniciante In these lessons on Techniques for Great Technical Writing, you’ll look into the markers of great technical writing, and learn how to structure your writing for optimal reader understanding and usability. You’ll go over the differences between active and passive voice and see why it’s best to use the former in technical writing. These lessons will also explore ideas for writing for clarity and see why it’s preferred to use stronger words over just using more words.

Adding Elements in Technical Writing 16m • 6 Lições • Iniciante In these lessons on Adding Elements in Technical Writing, you’ll hear about elements that can be used in technical documents to enhance and supplement their written components. You’ll learn about indices and when you might want to consider adding one. We’ll expand on the differences between charts and graphs and learn tips for using them in your technical documents. You’ll also learn some specifics about tables, images, and other graphics.

Technical Writing Style Guides and Common Genres 17m • 6 Lições • Iniciante In these lessons on Technical Writing Style Guides and Common Genres, you’ll learn about some of the most common technical writing genres, including reports and white papers. You’ll also review how to write instructions, definitions, and descriptions. In addition, you’ll hear about some of the most common style guides, which help decide issues of style, formatting, and citations.

Answering Interview Questions About Who You Are Today 12m • 5 Lições • Iniciante In these lessons on Answering Interview Questions About Who You Are Today, you will learn to answer general questions about yourself. You’ll learn how to answer questions about your professional self, about your current role, and about you personally. You’ll see examples that will illustrate how to highlight your most positive attributes.

Answering Interview Questions About the Past 11m • 5 Lições • Iniciante These lessons on Answering Interview Questions About the Past can help you confidently assure interviewers that you are the right choice for the job. We will go over how you can answer questions about working under pressure, about going above and beyond expectations, and about your circumstances at your previous jobs.

Responder a perguntas da entrevista sobre o seu futuro com uma nova empresa 13m • 6 Lições • Iniciante Estas lições sobre como responder a perguntas da entrevista sobre o seu futuro numa nova empresa dar-lhe-ão ideias para dar uma imagem convincente de si como potencial empregado. Aprenderá a melhor forma de responder a perguntas sobre os seus objectivos, a expressar interesse na sua nova função e a fazer as suas próprias perguntas. Aprenderá também o que esperar à medida que avança no processo de contratação por entrevista.

Introduction to Etiquette for Virtual Meetings 12m • 5 Lições • Iniciante In these lessons that provide an Introduction to Etiquette for Virtual Meetings, you’ll learn how best to present yourself during such a meeting. We’ll start by discussing what virtual meetings involve and their major benefits. Then we’ll look at how best to prepare for virtual meetings, like using scheduling software and having an organized, decluttered workspace.

Etiquette for Virtual Meetings in Progress 10m • 5 Lições • Iniciante In these lessons on Etiquette for Virtual Meetings in Progress, you’ll learn effective methods for keeping the meeting productive in case the unexpected happens. We’ll look at how you can handle technical difficulties like service disruptions and mediate online interactions between coworkers. You will also learn how to direct the most effective virtual meeting, like using an agenda and managing discussions.

Improving Virtual Meetings 10m • 5 Lições • Iniciante In these lessons on Improving Virtual Meetings, we’ll review how to maximize your team’s engagement and productivity. We’ll discuss how to promote that engagement in virtual meetings. Then we’ll go over how to physically present yourself in virtual meetings. You’ll also learn how you can encourage positive interactions among your team members.

Public Relations Strategy: Research and Planning 29m • 7 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, we’ll walk you through how to create well-honed research and planning processes to enable future success. You will learn how marketing organizations use public relations to distinguish themselves from their competitors by managing their reputations in a cost-effective and creative manner. You will also learn to define your goals, understand your target audience, and measure your success. By the end of this course, you will have the knowledge you need to start planning your strate

Media and Press Relations 18m • 6 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, you will learn how organizations can grow the visibility of their brands with their target audience and gain trust with their public through a strong media relations campaign. We’ll also discuss how you can use press statements, interviews, and social media to support your PR strategy. By the end of this course, you will have the knowledge to better handle your media and press relations.

Crisis Communications 14m • 5 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, you will learn how experienced public relations professionals handle a crisis and engage in the crucial role of crisis communications. We’ll look at the public relations role when interacting with customers, employees, clients, and key stakeholders to ensure your organization can begin repairing any reputational damage. We’ll also look at building trust, delivering effective messages, and building the playbook to adapt and learn for future crises.

Getting Started With Micro-Presentations 11m • 5 Lições • Intermediário In these lessons on Getting Started with Micro-Presentations, you'll learn the basics of creating micro-presentations. You'll learn how to tailor your micro-presentations to your audience's needs and interests. You'll also discover how to create clear, concise, and impactful messages.

Building and Refining Your Micro-Presentation 11m • 5 Lições • Intermediário In these lessons on Building and Refining Your Micro-Presentation, you will learn how to effectively communicate your message in a concise, engaging manner. Learn to create powerful micro-presentations by structuring content effectively, cutting unnecessary material, and refining your message for maximum impact and audience engagement.

Presenting Your Micro-Presentation 12m • 5 Lições • Intermediário In these lessons on Presenting Your Micro-Presentation, you will acquire essential skills to practice effectively, adapt on the spot, and avoid common mistakes. These skills will all ensure that you confidently deliver an engaging presentation.

Planning Effective Writing 11m • 5 Lições • Iniciante These lessons on Planning Effective Writing will help you understand the pre-writing process, starting with identifying your audience, understanding your purpose, and choosing how to format your writing. Once you’ve made your preparations, you’ll be on track to pen professional writing.

Qualities of Effective Writing 15m • 6 Lições • Iniciante In these lessons on the Qualities of Effective Writing, you will learn how to improve your writing to sound more professional. You’ll learn to write with clarity and conciseness to ensure that your writing doesn’t end up in a real or digital trash bin. Then you’ll go over best practices for fact-checking information and how to best write with unity and focus.

Effective Writing for the Workplace 12m • 6 Lições • Iniciante In these lessons on Effective Writing for the Workplace, you’ll learn how best to support your purpose and keep your audience’s attention. We’ll go over why using gender-neutral pronouns in your writing is important to create a professional tone and avoid assumptions about your audience. We will cover why it’s important to avoid jargon and review your word choice. You’ll also learn how to revise and proofread your work before sending it out.

Business Grammar: Parts of Speech 17m • 6 Lições • Essencial In this course on Business Grammar: Parts of Speech, you will learn the different word categories and their functions. We will explore nouns, pronouns, verbs, adjectives, and adverbs. By the end of this course, you will be able to differentiate between common and proper nouns and form the three simple verb tenses.

Business Grammar: Sentence Composition 22m • 8 Lições • Essencial In this course on Business Grammar: Sentence Composition, you will learn how to vary your sentence structure. We will explore subject-verb agreement and pronoun-antecedent agreement, as well as how to avoid the most common grammatical errors. By the end of this course, you will be able to form simple, compound, complex, and compound-complex sentences.

Business Grammar: Punctuation 15m • 6 Lições • Essencial In this course on Business Grammar: Punctuation, you will learn how to correctly use several types of punctuation. We will explore end punctuation, including periods, question marks, and quotation marks. We’ll discuss the difference between colons and semicolons and when to use each. We’ll also explore how to punctuate quotations correctly. By the end of this course, you will be able to use commas with serial lists, interrupters, introductory elements, and nouns of direct address.

Business Grammar: Spelling, Capitalization, and Numbers 21m • 7 Lições • Essencial In this course on Business Grammar: Spelling, Capitalization, and Numbers, you will learn the difference between several commonly confused words. We will explore the rules for capitalization and writing numbers, as well as how to attach prefixes and suffixes to words. By the end of this course, you will understand the difference between plural and possessive nouns.

Cross-Cultural Competence 17m • 6 Lições • Iniciante

Society for Human Resource Management (SHRM®)

In these lessons on Cross-Cultural Competence, you will learn the basic definition of culture. Then you will learn how to understand and acknowledge that different cultures have a variety of approaches and perspectives in the workplace. You’ll discover how to become more aware of a culture’s patterns and assess and develop your cross-cultural competence.

Adjusting to Communication Styles 17m • 6 Lições • Iniciante

Society for Human Resource Management (SHRM®)

In these lessons on Adjusting to Communication Styles, you will learn how to change how you communicate with others. You will learn the difference between direct and indirect communication. You will also understand how to communicate effectively across cultures, such as using inclusive actions and language in your communication, showing politeness, and giving effective feedback.

Managing Inclusive Conversations 16m • 6 Lições • Iniciante

Society for Human Resource Management (SHRM®)

In these lessons on Managing Inclusive Conversations, you will learn how to manage cross-cultural meetings and projects effectively. You will learn what can cause cross-cultural conflicts, how to resolve them, and how to prevent them. You will also learn the importance of considering how best to reward people from different cultures.

Creating a Respectful Workplace 17m • 5 Lições • Intermediário

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, you will explore how to build self-awareness and confront implicit biases. This course shares skills that can help guide the way you interact with others, whether they share your values or not. We will review inclusive active listening, empathy, addressing cognitive distortions, and mindfulness. By the end of this course, you will discover how you can promote respectful behavior, language, and collaboration in the workplace.

Leading a Respectful Workplace 12m • 5 Lições • Intermediário

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, we will discuss your responsibility as a manager to create and sustain a respectful workplace. We explore the reasons for prioritizing respect in the workplace from an ethical, legal, and financial perspective. We will also discuss the importance of acknowledging and honoring personal and professional boundaries in the workplace. By the end of this course, you will have the tools and skills you need to lead a respectful workplace.

Respecting Differences in the Workplace 15m • 5 Lições • Intermediário

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, we will discuss the importance of respecting differences in the workplace. We will outline common problems people with diverse backgrounds face in the workplace, how to resolve them, and the importance of doing so. By the end of this course, you will have a better understanding of how to develop a company culture where everyone feels welcomed and respected.

Disrespectful Behavior 17m • 6 Lições • Intermediário In this course, we will review the importance of clearly defining respectful and disrespectful behavior in the workplace and discuss the personal and professional impact of disrespect in the workplace. We will explain who can be a victim of disrespectful behavior and discuss how to hold an effective intervention as a victim, bystander, and manager. By the end of this course, you will have the tools you need to maintain a respectful work environment.

The Psychology of Persuasion in Marketing 12m • 5 Lições • Iniciante In this course on The Psychology of Persuasive Marketing, we’ll first take a look at the seven psychological drivers and uncover how they relate to persuasion in marketing communication. We’ll then discuss the psychology behind making good first impressions with your audience so you can elevate and enhance your brand. We’ll also discuss the power of belief and the placebo effect and how marketing organizations can use these to positively affect the impact of their marketing communications.

Persuasive Marketing Messages 11m • 5 Lições • Iniciante To effectively communicate with your audience, it is vital to understand how to craft a persuasive message for marketing purposes. By understanding the best ways to communicate your intended message and how to plan, execute, and evaluate your messaging campaigns, you will be able to deliver more meaningful content to your target audience. This course will discuss the most effective methods of communicating your message through an extensive analysis of ethos, pathos, and logos.

Tips for Persuasive Marketing Communication 12m • 5 Lições • Iniciante If you want to stand out from your competitors, then having a firm knowledge of how to apply psychological and persuasive strategies to make your brand unique to your audience can be a huge advantage. Persuasive marketing messaging can also help you clearly and effectively demonstrate the value that your products, services, or organization have to offer. But where do you start? And how can you use different media to create persuasive marketing messages?

Understanding Business Relationships 11m • 5 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This course will help you understand what makes an effective business relationship. You’ll learn how to recognize the benefits of a strong network. You’ll also explore how the different types of business relationships create an industry.

Foundations of Business Relationships 16m • 7 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, you’ll learn how setting clear expectations can strengthen business relationships. You’ll develop your communication skills by practicing attentive listening. Finally, we’ll go over what it means to have emotional intelligence.

Building Internal Relationships 9m • 5 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This course will help you use mentorship systems to gather industry knowledge. You’ll discover how to form collaborative teams that help to strengthen internal networks. We’ll also review practices you can implement to build relationships with executive-level staff.

Networking 11m • 5 Lições • Iniciante

Project Management Institute (PMI®)

This course will help you build a strategic network of contacts by clarifying mutual goals. You’ll develop networking techniques to make your socializing more effective. We’ll also explore how to build connections online through social media.

Managing Business Relationships 10m • 5 Lições • Iniciante

Project Management Institute (PMI®)

This course will help you maintain business relationships through regularly scheduled follow-ups. You’ll learn to build relationships across cultures. We’ll also discuss how to avoid mistakes while building relationships by recognizing your own limits.

Best Practices for Corporate Communication 14m • 5 Lições • Avançado

Society for Human Resource Management (SHRM®)

In this course on Best Practices for Corporate Communication, you’ll learn the importance of corporate communication at all levels and identify how your business uses communications to engage employees, customers, and stakeholders. You will discover how to define and manage your organization’s public image by learning how to develop and cultivate a corporate tone of voice. By the end of this course, you will understand how to establish and enforce organizational communication standards.

Internal Communication Strategies 14m • 5 Lições • Avançado

Society for Human Resource Management (SHRM®)

In this course on Internal Communication Strategies, you will learn about internal communication strategies and how to implement them. We will outline how these strategies can help when planning for organizational change and internal conflict mediation. We will also explain how effectively communicating organizational changes can help employees adjust as they’re being made. By the end of this course, you will be able to communicate efficiently and effectively within your organization.

External Communication Strategies 13m • 5 Lições • Avançado

Society for Human Resource Management (SHRM®)

In External Communication Strategies, you’ll learn common strategies you can use to effectively communicate with the media, customers, and stakeholders. You’ll learn why it is important to consider your target audience when creating messages. We’ll explain planning public relations and media campaigns and how to use them to counter negative press and build interest in your company. By the end of this course, you will be able to develop and implement an effective external communication strategy.

Understanding the Basics of Web Content 16m • 5 Lições • Iniciante In Understanding the Basics of Web Content, you will discover effective strategies for reaching digital audiences. We will discuss how the digital landscape has evolved, and how people read web-based content. We’ll take a look at the differences between print and digital content and explore and the most effective methods for capturing your audience’s attention. We’ll also discuss how you can identify your target audience, and how to communicate with them clearly and effectively.

Writing and Publishing Effective Web Content 19m • 6 Lições • Iniciante In this course on Writing and Publishing Effective Web Content, you will learn how to go about conceptualizing, creating, and delivering marketing content on the web. We’ll discuss ways to approach creating a content library from scratch and show how you can repurpose an existing library of print content. We’ll discuss how to show value through your content, exploring the pain or gain approach and the importance of avoiding sales pitches.

Maintaining Your Online Presence 11m • 5 Lições • Iniciante In this course on Maintaining your Online Presence, you’ll discover the importance of engaging with your audience, answering questions, responding to feedback, and building on ideas shared in an online community. We’ll discuss methods for ensuring the content you’ve created—both new and old—is monitored, edited, and updated in order to continuously impact your target audience in a positive way.

Preparing to Deliver Constructive Criticism 11m • 5 Lições • Intermediário

Society for Human Resource Management (SHRM®)

In these lessons on Preparing to Deliver Constructive Criticism, you will learn what makes constructive criticism unique from other forms of criticism. Constructive criticism can be effective when used correctly, which is why it’s important to plan your message and deliver it at the right time. You will learn why constructive criticism is necessary to effectively manage employees and help guide them to perform at their best.

Delivering Constructive Criticism 12m • 5 Lições • Intermediário These lessons on Delivering Constructive Criticism will cover the most important elements of providing constructive criticism to others. You will learn how to get your employees to listen to you by starting off with calm and positivity. You’ll also learn to maximize their potential by bringing up actionable solutions and help them move forward by providing them with clear expectations.

Constructive Criticism Best Practices 13m • 5 Lições • Intermediário

Society for Human Resource Management (SHRM®)

There are numerous ways to approach different situations when delivering constructive criticism. In these lessons on Constructive Criticism Best Practices, you will learn how to become more efficient and effective when you deliver constructive criticism. You’ll also learn how to keep an employee focused on one improvement at a time, how to communicate results effectively, and how to best follow up with them.

Logic and Reasoning Fundamentals 10m • 5 Lições • Intermediário

Society for Human Resource Management (SHRM®)

In this course, Logic and Reasoning Fundamentals, you will learn the steps of using logical reasoning to create an argument. These skills can be improved in many ways, like asking questions and noticing patterns. You will also learn how to evaluate arguments using logic. Bad arguments are weak, invalid, and unsound. By the end of this course, you will have the knowledge to create better arguments and make more informed decisions.

The Three Types of Logical Reasoning 10m • 5 Lições • Intermediário

Society for Human Resource Management (SHRM®)

In this course, The Three Types of Logical Reasoning, you will learn about inductive, deductive, and abductive reasoning. You will also learn when to use each type of reasoning to solve problems in the workplace. By the end of this course, you will have the knowledge to find better conclusions and make informed decisions.

Logical Fallacies 14m • 6 Lições • Intermediário

Society for Human Resource Management (SHRM®)

In this course, Logical Fallacies, you will learn about the different types of fallacies people use in their arguments. This includes informal fallacies, such as the red herring and the slippery slope. It also includes formal fallacies, including affirming the consequent and denying the antecedent. You will also learn how to avoid logical fallacies by considering all of the evidence and putting aside your personal preferences.

Building Trust in Teams 21m • 6 Lições • Intermediário In this course, you will learn how to build trust in your team. The first step is to display trustworthy behaviors yourself, like communicating with transparency and expressing gratitude. You will also learn the best practices for holding team-building activities and conducting one-on-one meetings. These are essential to creating a more respectful and safe work environment. By the end of this course, you will be able to build trust in your team, improving your team dynamic.

Building Respect in Teams 23m • 6 Lições • Intermediário In this course, you will learn how to build respect among workplace teams. You can do this by recognizing your employees and showing them respect. You will also learn to observe team dynamics and intervene when something negative is occurring, and how to shut down disrespectful behavior like bullying and gossiping. By the end of this course, you will have the skills to improve your team dynamics.

Building Trust and Respect in Remote Teams 21m • 6 Lições • Intermediário In this course, you will learn how to build trust and respect in remote teams. Specifically, you will examine how using technology, frequent check-ins, and setting guidelines can overcome communication barriers. You will also learn how to create ground rules, encourage small talk, and develop team rituals. By the end of this course, you will have the knowledge to improve your remote work environment by promoting a sense of belonging and respect.

Assertive Communication 15m • 6 Lições • Intermediário

Project Management Institute (PMI®)

In these lessons on Assertive Communication, you’ll learn what assertive communication is and how it’s beneficial. You’ll explore other forms of communication including passive, aggressive, and passive-aggressive styles. You’ll discover the connection between emotional intelligence and assertive communication, and how to best express yourself.

Tips for Communicating Assertively 12m • 5 Lições • Intermediário

Project Management Institute (PMI®)

In this course, we’ll look at some Tips for Communicating Assertively. You’ll be introduced to real-world strategies that you can immediately implement to begin communicating in a more assertive way. We’ll start by going over how you can overcome limiting fears about appearing unlikable or damaging existing relationships. We’ll also explore strategies for using both verbal and nonverbal communication effectively and assertively.

Being Assertive in Group Situations 13m • 6 Lições • Intermediário

Project Management Institute (PMI®)

In these lessons on Being Assertive in Group Situations, you’ll learn how to guide group discussions to ensure that all your team members remain involved. You’ll hone your active listening skills and learn to navigate the dynamics of group conversations. We’ll also cover how and when to speak up first, then we’ll talk about the benefits of being present and asking questions, as well as how to be assertive in your decision-making.

Communication Before a Crisis 21m • 6 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

These lessons on Communication Before a Crisis will help business leaders intercept and reduce the impact of potential crisis incidents and build a team of crisis management experts to tackle these kinds of organizational challenges. This course will provide various examples of communication methods, roles, policies and procedures, with tools you can put in place before a crisis to communicate with your team, employees, external stakeholders, and the media.

Communication During a Crisis 15m • 5 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

These lessons on Communication During a Crisis will instruct business leaders on a unique method for quickly deploying crisis responses and drafting and delivering crisis statements for internal and external audiences, including the media. You will also learn tools and techniques for managing crisis teams and communications during stressful situations, and how to combat media misinformation and disinformation about your company during a crisis.

Communication After a Crisis 16m • 5 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

These lessons on Communication After a Crisis will teach you how you can offer trauma-informed support to those who have been affected by a crisis. You’ll also explore how to become a truthful, candid, and supportive leader, and how to conduct post-crisis analysis and review processes. We’ll cap things off with how you can use the information gathered in these processes to develop better crisis response and communication policies for the future.

How to Be Assertive and Likable 13m • 5 Lições • Iniciante

Project Management Institute (PMI®)

In this course, How to Be Assertive and Likable, you will learn tips to help you confidently express your opinions. This involves strategies like practicing discussing smaller topics with people you’re comfortable with. You will also learn to be considerate of others by practicing empathy, acknowledging their feelings and thoughts, and providing necessary support. After completing this course, you will have the skills to improve your interactions with others.

Tips for Being Assertive but Likable 11m • 5 Lições • Iniciante

Project Management Institute (PMI®)

In this course, Tips for Being Assertive but Likable, you will learn how to be confident and calm without being aggressive, paying attention to your body language and tone of voice. You will also practice using “I” statements and learn the importance of answering “no”. By the end of this course, you will have the skills to be more assertive at work without sacrificing being likable.

The Challenges of Being Assertive and Likable 12m • 5 Lições • Iniciante

Project Management Institute (PMI®)

In this course, The Challenge of Being Assertive and Likable, you will learn how to create a healthy balance between assertive and likable behaviors. Being too likable can involve being overly apologetic, causing others to view you as a pushover. You will also learn how to avoid being aggressive by practicing things like staying calm and agreeing to disagree.By the end of this course, you will have the skills to be mindful of how your behaviors impact your image and your interactions with others

Advanced Editing Skills 14m • 5 Lições • Avançado These lessons on Advanced Editing Skills will teach you to go beyond simple editing to give a document an advanced review. We’ll discuss why an advanced edit is so important, demonstrating with some famous cases of where document errors had enormous impacts on companies. We’ll also go over the four types of editing: developmental, structural, copy, and line. And we’ll look at the wide range of available editing software that you can use to aid in your work.

Developmental Editing 15m • 6 Lições • Avançado In these lessons on Developmental Editing, you’ll learn how to find a document’s purpose and overall aim. You’ll also learn to do a thorough review and remove issues such as repetition, irrelevant points, and rambling. In addition, you’ll learn to make sure that there’s a logical, smooth flow to the document that provides a good reading experience for the audience.

Structural Editing 14m • 6 Lições • Avançado In these lessons on Structural Editing, you’ll receive an in-depth look at this comprehensive editing process. We’ll start by defining what a document’s angle is. You’ll learn how you can determine a document’s angle while you’re reading it. From there, the next lesson will explain how to find the document’s key points and how that helps guide your structural edits. After that, you’ll learn about the four different narrative types and the unique methods they use to provide information.

Team Communication in Organizations 12m • 5 Lições • Iniciante

Project Management Institute (PMI®)

In this course on Team Communication in Organizations, you will learn about different practices that team members can use to ensure they communicate effectively. You will also learn about the benefits of effective communication, including employee engagement and reduced conflict. By the end of this course, you will be able to use these skills to improve your organizational culture.

Facilitating Communication Between Teammates 14m • 5 Lições • Iniciante

Project Management Institute (PMI®)

In this course on Facilitating Communication Between Teammates, you will learn how to develop team goals and ensure that everyone understands their roles and responsibilities. This involves setting objectives and clarifying processes using tools like flow charts to help visualize the work process. By the end of this course, you’ll be able to apply these skills to better communicate with your team.

Overcoming Communication Barriers Among Teams 14m • 5 Lições • Iniciante

Project Management Institute (PMI®)

In this course on Overcoming Communication Barriers Among Teams, you’ll understand common barriers in the workplace and learn to bridge communication gaps between team members. You’ll also learn about groupthink and how to dispel it by encouraging open discussion. By the end of this course, you will have the skills to identify potential team challenges and ensure your team continues to grow through positive interactions.

Defining Diplomacy and Tact 13m • 5 Lições • Avançado In these lessons on Defining Diplomacy and Tact, you will discover what diplomacy and tact mean and why they are important. You’ll learn the benefits of using diplomacy and tact—and how you can recognize them in the workplace. These skills will help you manage your employees, understand their perspectives, and cultivate productive relationships with them. You’ll also see a specific example of diplomacy and tact in action so that you know what it looks like.

Tools for Communicating with Diplomacy and Tact 15m • 5 Lições • Avançado Using diplomacy and tact takes practice and plenty of skill-building. It is necessary to assemble the building blocks for diplomacy and tact before putting both into practice. Those skills include listening to others and conflict management. In these lessons on Tools for Communicating with Diplomacy and Tact, you will discover how diplomacy and tact involve using these skills.

Diplomacy and Tact in Practice 13m • 5 Lições • Avançado In these lessons on Diplomacy and Tact in Practice, you will discover how to establish rapport and how to speak confidently in difficult situations—and with difficult people. You will also learn how to avoid additional conflicts by being confident in tricky scenarios, and how to use emotional controls to set the right tone for your team.

Basics of Persuasion 13m • 5 Lições • Intermediário In these lessons on the Basics of Persuasion, you will learn how using the key elements of persuasion will enable you to convince your audience. You’ll learn to recognize and evoke emotion, use nonverbal communication, and you’ll learn how you can build relationships with your audience through trust.

Key Elements to Persuasion 14m • 6 Lições • Intermediário In these lessons on the Key Elements to Persuasion, you will learn how to use your credibility, logic, emotional awareness, and timeliness to effectively persuade your audience. These four elements of persuasive speech help you appeal to your audience in a way that increases your likelihood of bringing them to your side. We’ll look at how these methods are effective in a business environment.

Persuading an Audience 13m • 6 Lições • Intermediário In these lessons on techniques for Persuading an Audience, we’ll look at how you can best get your audience on your side. You’ll see why it’s important to understand your audience, how you can get their attention, and how you can best be prepared to answer their questions. You’ll also learn about what makes a call to action effective.

The Role of the Editor or Proofreader 13m • 5 Lições • Iniciante Editing and proofreading are essential to the writing process. Both skills have their particular elements, and they are both a must in guaranteeing a successful written document. Just as we make an impression by the way we dress, our writing makes a similar impression to the reader who receives it.

Editing Fundamentals 21m • 6 Lições • Iniciante When the writing is done, the next step is to edit the document for errors in spelling, grammar and punctuation, syntax, formatting, style, and tone. Even an experienced writer can use the extra pair of eyes when they’ve gotten too close to their project to see the minor errors that are quick and easy for someone else to catch. Because grammar and styles come with set rules, it’s easier to make corrections without worrying the writer will feel defensive.

Essential Polishing and Proofreading Considerations 16m • 6 Lições • Iniciante Accuracy is essential for the writer, editor, and proofreader. But achieving that doesn’t mean having to do so without any help. In fact, it would be an extraordinary achievement to memorize every grammar, punctuation, and style rule. There is no shame in seeking assistance in dealing with the written word, and research can be especially important if you need to edit a persuasive piece.

Professional Delivery 12m • 5 Lições • Avançado Public speaking is an invaluable skill, especially when it comes to boosting your leadership presence. In these lessons on Professional Delivery, you will discover effective public speaking methods. You will identify the major components of professional delivery so that you can improve upon your own verbal and non-verbal communication capabilities. You’ll also learn some techniques to help you overcome stage fright.

Persuasive Speaking 12m • 5 Lições • Avançado In these lessons on Persuasive Speaking, you will learn how to build a powerful bond with your audience through structured storytelling and imagery to complement your message. If your message is verbally, visually, and emotionally appealing, you’ll create a connection between yourself and your audience. And that will help you to persuade your audience towards whatever point you’re making.

Telling It Like It Is 15m • 5 Lições • Avançado In these lessons on Telling It Like It Is, you will discover techniques for handling an unfriendly crowd, delivering bad news, and speaking to the media. The skills you will learn in this course will give you a foundation for handling any unwelcome or stressful situations you may encounter when speaking publicly.

Diversity and Inclusive Language 26m • 7 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course on Diversity and Inclusive Language, you’ll learn how linguistic and cultural diversity appear in the workplace. You’ll be able to define the concept of inclusive language and understand why it’s important to use. We will also discuss how you can be more inclusive in conversations and in formal settings.

Inclusive Language and Forms of Diversity 35m • 9 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

HR Certification Institute® (HRCI®)

In this course on inclusive language and forms of diversity, you’ll learn about inclusive language and how to speak respectfully about multiple kinds of diversity. You’ll learn how to identify examples of non-inclusive language, as well as the role that inclusive language plays in fostering respect and encouragement of diversity.

Cultivating Linguistic Awareness 15m • 5 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this course, you will learn how to cultivate linguistic awareness in order to avoid potentially biased, non-inclusive language. We will also discuss practices that can help you in building better work relationships. You will understand how name pronunciation, nicknames, pronoun use, gendered language, and humor all contribute to respectful treatment of others.

How Technology Has Changed Workplace Communication 14m • 5 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on How Technology Has Changed Workplace Communication, you’ll see how modern technology has completely transformed how we communicate in the workplace. You’ll come to appreciate the incredible speed, efficiency, and global reach that these technologies provide individuals and organizations.

Using Workplace Communication Technology 11m • 5 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Using Workplace Technology, you’ll learn about the ins and outs of video chatting and how to use whiteboarding and webinars to better collaborate. You’ll also discover the benefits of remote work, such as saving money and billable time. By the end of this course, you’ll know how to use technology to overcome potential communication barriers.

Disadvantages of Communication Technology 15m • 5 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Disadvantages of Communication Technology, you’ll learn about the potential drawbacks of workplace communications technologies and how to avoid them. You’ll learn that technology can sometimes cause information overload. This course will help you prevent yourself from getting distracted, while staying accountable and on-task. We will discuss how you can avoid creating misunderstandings when you communicate with others remotely.

Defining Empathy 19m • 6 Lições • Iniciante

Project Management Institute (PMI®)

In these lessons on Defining Empathy, you’ll learn how empathy has a profound impact on leadership and relationships. Strong leaders develop skills that allow them to make honest connections with their team so they can inspire and motivate them to success, and empathy is a key component to achieving this connection. Mastering these skills and abilities will provide you with the ability to respond to others when they’re in distress.

Improving Your Level of Empathy 25m • 7 Lições • Iniciante

Project Management Institute (PMI®)

These lessons on Improving Your Level of Empathy discuss realistic and helpful suggestions that can be implemented daily, such as reading. Using these methods will improve your empathetic skills in a fun and enjoyable manner. These techniques will also provide you with the tools you need to effectively communicate with diverse groups of people.

Developing Empathy at Work 22m • 6 Lições • Iniciante

Project Management Institute (PMI®)

These lessons on Developing Empathy at Work will give you skills for using empathy in a professional setting. Devoting time and attention to others is beneficial to your team and organization and can be done through active listening. Evaluating your communication style can help you better respond to your coworkers. Responding in a timely manner to their concerns will show them that you respect them and their time.

Communication is a Two-Way Street 32m • 9 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on how Communication is a Two-Way Street, you will discover how to identify key elements in communication that can improve understanding, promote better information sharing, and motivate team members towards greater collaboration.

Persuasive Communication for Leaders 17m • 6 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Persuasive Communication for Leaders, you will learn how to build unity and trust within a team through proper communication, ensuring a smoother path towards alignment and collaboration with both internal and external stakeholders.

Communication Methods 13m • 5 Lições • Avançado

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Communication Methods, you will learn how to manage difficult conversations in order to express an important message without damaging a relationship. You’ll also gain insight into how to notice your body language and use it more deliberately when communicating.

First Impressions, Self-Image, and Confidence 19m • 7 Lições • Iniciante This course on First Impressions, Self-Image, and Confidence teaches you the significance of a first impression. You will learn how your self-image influences other people’s perception of you. After taking this course, you’ll be able to appear confident when meeting others for the first time.

Preparing to Make a First Impression 13m • 6 Lições • Iniciante This course on Preparing to Make a First Impression will show you ways to assess a social situation so you know how to behave appropriately. You’ll learn how to conduct background research before meeting new people, as well as how to manage your appearance and apply socially intelligent techniques for making a lasting impression.

Useful Tips for Making a Great First Impression 12m • 6 Lições • Iniciante This course on Useful Tips for Making a Great First Impression will introduce you to key concepts for striking confidence that engages others. You will learn what makes for a great listener—one who invites people to share fresh ideas. We’ll also help you master the art of following up with someone after you’ve made a first impression.

Introducing Effective Listening 19m • 8 Lições • Iniciante In these lessons on Introducing Effective Listening, you will discover what effective listening is and why it’s important in a workplace setting. You will learn how it’s used in everyday situations and how effective listening means being attentive, responsive, active, and engaged. When understood completely, effective listening enhances the way we connect to the world.

Becoming an Effective Listener 21m • 9 Lições • Iniciante In these lessons on Becoming an Effective Listener, you will learn that effective listening is more than just hearing words. It’s an opportunity to be engaged and interact in a conversation by gathering information through verbal and nonverbal means. It’s also a way for us to connect, continuously learn from others, and be aware of how our interactions impact those around us and ourselves.

Essential Skills for Effective Listening 20m • 8 Lições • Iniciante In these lessons on Essential Skills for Effective Listening, you’ll learn specific skills related to being an effective listener and how to implement them. You’ll learn how to show interest, be focused, pay attention to words, evaluate and analyze details, avoid interruptions, recall information, and reflect upon what you’ve heard. You can use what you learn from listening to make informed decisions, problem solve, and build relationships.

Effective Listening in Professional Situations 16m • 7 Lições • Iniciante In these lessons on Effective Listening in Professional Situations, you’ll learn how to apply effective listening in professional situations, including how to be an effective listener in various professional roles, such as team member, team leader, supervisor, or manager. You’ll also examine best listening practices for meetings and virtual settings.

Defining Cross-Cultural Communication 14m • 6 Lições • Intermediário

Project Management Institute (PMI®)

In these lessons on Defining Cross-Cultural Communication, you will discover what culture is, how it affects our human interaction, and how underlying cultural values can influence behaviors as well as how you can interpret and respond to them.

Facilitating Cross-Cultural Communication 18m • 7 Lições • Intermediário

Project Management Institute (PMI®)

In these lessons on Facilitating Cross-Cultural Communication, you will learn how to identify barriers and challenges in cross-cultural communication, become aware of the underlying values that drive behavior, and develop the mind-set and perspective that will help you navigate and minimize those challenges to be more effective.

Communication Style and Cross-Cultural Situations 19m • 8 Lições • Intermediário

Project Management Institute (PMI®)

In these lessons on Communication Style and Cross-Cultural Situations, you will learn how to alternate between high- and low-context communication styles, adjust behavior according to predominant values or protocols, and gain insight into how to engage people in different cultures through different means of communication.

Oral Communication Situations and Skills 16m • 5 Lições • Iniciante In these lessons on Oral Communication Situations and Skills, you will explore the role of communication in the 21st-century workplace. You’ll learn the basics of what oral communication involves, as well the essential skills needed for it, like proper listening and monitoring your vocal quality. These lessons will be capped off with instruction on how to effectively utilize both formal and informal communication.

Factors Influencing Oral Workplace Communication 20m • 6 Lições • Iniciante

Society for Human Resource Management (SHRM®)

In these lessons on the Factors Influencing Oral Workplace Communication, you’ll learn everything you need to know to facilitate successful oral communication. We’ll go over how your physical environment factors in, how to consider your audience, and how to speak for maximum engagement. In addition, you’ll learn how to speak in a clear, articulate way to best convey your message.

Interpersonal Oral Communication in Workplace Situations 31m • 8 Lições • Iniciante In these lessons on Interpersonal Oral Communication, you’ll explore specific workplace situations that require effective oral communication skills and learn how to implement them appropriately in real-world scenarios. You’ll learn about the various situations that can require effective oral communication, like meetings, collaborations, negotiations, making decisions, solving problems, and training new hires.

Interacting with Senior Executives 19m • 6 Lições • Intermediário

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Interacting with Senior Executives, you will discover that to communicate effectively with senior executives, you must understand their role and how yours relates to it. You’ll see how you can enhance that relationship to build optimal communication and you’ll learn the basics of facilitating informative and persuasive communications you may have with them.

Persuading Senior Executives 23m • 7 Lições • Intermediário

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

These lessons on Persuading Senior Executives will reveal how you can best facilitate persuasive communication with your company’s senior leadership. You’ll learn the building blocks of persuasion – audience analysis, research, message development, and persuasive techniques, and discover how to craft a focused, concise, structured persuasive message that is supported by data.

Crafting Communications Intended for Senior Executives 23m • 6 Lições • Intermediário

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In these lessons on Crafting Communications Intended for Senior Executives, you will learn how to choose modes of communication most appropriate for your message and situation and best practices for using each communication mode. You’ll discover how to make the most of each one, as well as the strengths and limitations of each mode.

Email Communication in Daily Life 20m • 7 Lições • Iniciante In this Email Communication in Daily Life course, you’ll learn how to use email as a communication channel in your daily life. You’ll discover how to use email as a professional tool for interactions. A particularly valuable skill we’ll cover is knowing when email is appropriate for you to use or not. Best practices are presented for email communication with accurate frequency and fitting response times.

Fundamental Email Components 26m • 9 Lições • Iniciante In this Fundamental Email Components course, you’ll learn the basic parts of an email, such as purpose, audience, and tone. We’ll also cover refining your email’s subject line and creating related subject matter that will attract your audience’s attention. You’ll also discover that word count and word choice have an impact as well. In addition, you’ll know the final steps before sending an email: proofreading and revising.

Making Your Email Captivating 15m • 5 Lições • Iniciante In this Making Your Emails Captivating course, you’ll learn about crafting more appealing email messages. Connecting with your reader is important to gain their attention and understanding of your ideas. We’ll show you how to use values and narratives to help enhance your message. Adding your personality to an email is also an effective technique you’ll learn. We’ll also address proper email etiquette and the value of the beginning and closing of your message.

Email and Business Communication 20m • 7 Lições • Iniciante Knowing how to write a professional email is an important part of business communication. In these lessons, you will learn how to identify your email recipient and the purpose of your message to craft an email for the right time, using an appropriate tone.

Beginning Business Emails 13m • 5 Lições • Iniciante A professional email can help you develop your business relationships by making a good impression on your recipients. In these lessons, you will learn how to write an appropriate subject line, formal greeting, and introduction.

Style and Content of Business Emails 19m • 6 Lições • Iniciante Writing a business email that meets the expectations of your industry requires an understanding of style and content. In these lessons, you will discover how to format, organize, and simplify your email as well as create an appropriate email sign-off and signature block.

Business Email Best Practices 27m • 8 Lições • Iniciante There are many things to consider when crafting a professional email. In these lessons, you will explore cultural sensitivity, confidentiality, communication policies, and tips for proofreading your emails.

Becoming Influential in the Workplace 11m • 4 Lições • Iniciante In these lessons, you’ll examine the reasons for persuasion and the emotional and rational preparation for persuading others. You’ll also learn the importance of first impressions in your ability to persuade others and how to create your best first and next impressions.

Persuading Others 10m • 4 Lições • Iniciante In these lessons, you’ll learn how persuading others requires an understanding of your relationship with others and the environment in which persuasion takes place.

Persuasion Strategy 10m • 4 Lições • Iniciante In these lessons, you’ll learn how setting goals, identifying resources, and flexibility are part of a good persuasion strategy. We’ll discuss practical steps you can take to develop a persuasion strategy and how to implement it depending on the scenario.

Communicating in the Workplace 10m • 4 Lições • Intermediário What’s considered workplace communication? These lessons will break down how communication works, the differences between traditional and virtual workplace environments, and the differences between how the binary genders usually communicate with each other at work.

Factors Influencing Communication 18m • 5 Lições • Intermediário

Project Management Institute (PMI®)

What influences the way we talk with other people? In these lessons, we’ll examine the styles and influences that affect communication, important presentation skills, verbal and nonverbal cues, and how to best communicate online and over the phone.

Preparations and Tools for Communication at Work 10m • 4 Lições • Intermediário

Project Management Institute (PMI®)

Let’s look at some tips you can use for when you want to speak with your coworkers and customers. We’ll go over some mindfulness exercises you can use to feel refreshed.

What Meeting Facilitation Is 5m • 2 Lições • Avançado This course explores the role of the meeting facilitator in guiding discussion and encouraging collaboration. It discusses ideal meeting situations, best practices for leading conversations, and structuring meetings to maximize effectiveness.

Essential Facilitator Characteristics 12m • 4 Lições • Avançado This course discusses the qualities of a competent and effective meeting facilitator. It will cover how to prepare before meetings and the importance of remaining open and neutral as colleagues contribute to the topics discussed. It will also highlight the importance of maintaining flexibility and neutrality as a facilitator while still being assertive when necessary to promote open discussion.

Meeting Facilitation Strategies 14m • 4 Lições • Avançado This module explores how collaborative meetings that encourage trust among colleagues and produce contributions from attendees result in maximum productivity.

Public Speaking and Presentation Toolbox 12m • 5 Lições • Intermediário This module will present you with the basic set of tools that you can use to make effective public speeches and presentations. It will instruct you on how you can mold yourself into a confident, attention-commanding presenter.

Maximizing Your Presentation’s Impact 9m • 4 Lições • Intermediário This module discusses how to maximize the impact of your presentation on your audience. It covers using your physical environment to enhance your presentation, communicating with your audience, and implementing your ideas. It also introduces other techniques to make your audience more receptive to your presentation.

Analyzing Your Presentation’s Effectiveness 6m • 3 Lições • Intermediário This module covers how you can evaluate whether your presentation had its intended impact. It discusses gauging your audience responses. It also explores how you can directly solicit feedback from them through question-and-answer sessions, surveys, and other methods.

Building Confidence and Self-Esteem 10m • 4 Lições • Iniciante In these lessons, you will explore practical ways to build your confidence. You will learn how to recognize your own strengths and weaknesses and re-examine your self-talk in order to build self-esteem. By completing these lessons, you will have a better understanding of how to hone your personal voice as well as grasp the importance of strengthening self-awareness.

Communication Best Practices 16m • 6 Lições • Iniciante These lessons will teach you the best practices for the primary modes of communication. You will explore what makes a good speaker as well as focus on the three V’s of communication: verbal, visual, and vocal. You will also learn how to recognize nonverbal cues both in yourself and others. These lessons will offer specific techniques to use when speaking in front of a group or handling difficult conversations.

Projecting Confidence in Communication 2m • 1 Lições • Iniciante Confident communication means paying attention to your body language and recognizing the importance of your tone and delivery. This lesson will cover the most important aspects of displaying confidence in your communication. This will include ways to improve your verbal confidence. You will learn how to take your time when speaking in front of others and be more mindful of your voice.

Overcoming Anxiety in Your Communications 3m • 2 Lições • Iniciante These lessons will demonstrate how to overcome anxiety when speaking to others. You will be introduced to several methods to relieve nerves, including breathing techniques and cultivating self-motivation. You will also learn how to come back from common communication mistakes. These lessons will demonstrate how to handle nerves and you will better understand the trick of “faking it until you make it."

Choosing the Right Communication Tools 7m • 3 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This module covers how to choose the best digital communications tools that you can use to communicate effectively with your virtual team. It covers types of working relationships, shows how to determine what communications channel best fits a particular situation, and gives tips for effective communication.

Communicating as a Member of a Virtual Team 10m • 5 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This module covers how you can best communicate as a member of a virtual team. It discusses remote politics, the linear model of group development, member-role life cycles, and etiquette for interacting and engaging with your colleagues during team video conferences.

Effective Communication as a Remote Leader 8m • 4 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

This module discusses how to communicate effectively as a remote leader. It describes how you can adapt to remote communication, coach your virtual team, and provide feedback.

Generational Differences in Today’s Workplace 10m • 3 Lições • Iniciante

Project Management Institute (PMI®)

In this course, you will learn about the five generations present in the modern workplace: Traditionalists, Baby Boomers, Generation X, Millennials, and Generation Z. We will cover the perspectives and values of each of these generations and then highlights how employees can foster a positive work environment built on understanding. By the end of this course, you will have the knowledge to facilitate effective communication between generations.

Bridging Communication Gaps by Generation 7m • 2 Lições • Iniciante

Project Management Institute (PMI®)

In this course, you will learn about the communication differences between generations. This includes how to connect with each generation and get the most out of your messages to them. By the end of this course, you will know how each generation’s experiences have influenced the way they communicate.

Releasing Biases Across the Generations 9m • 3 Lições • Iniciante

Project Management Institute (PMI®)

This module explores how to improve communication in a multi-generational workforce to increase profit, productivity, and employee satisfaction. It demonstrates how a foundation of communication strategies between generations can encourage individuals to understand different perspectives, reject stereotypes, and build connections.

Phases of Negotiation 10m • 6 Lições • Intermediário

Society for Human Resource Management (SHRM®)

How exactly do negotiations proceed? What steps do you need to take to make sure that your negotiation works out in your favor?

Negotiation Terminology 7m • 4 Lições • Intermediário

Society for Human Resource Management (SHRM®)

BATNA. ZOPA. Distributive. Congruent. Integrative. What do they mean?

How to Negotiate 9m • 6 Lições • Intermediário

Society for Human Resource Management (SHRM®)

We all want to come out of negotiations with an agreement that benefits ourselves and the other party, but how exactly do you accomplish that? What’s the best way to work through a negotiation? This course will walk you through effective methods of negotiation

Negotiation for Beginners 31m • 16 Lições • Iniciante

Society for Human Resource Management (SHRM®)

This course will provide you with a set of tools to prepare and engage in negotiations using both technical and soft skills. You will learn the fundamental techniques that are essential to a successful negotiation. After taking this course, will be in a stronger position for negotiating deals in both your professional and personal life.

Building Rapport 29m • 11 Lições • Iniciante When you build rapport, you create and develop mutual trust, friendship and affinity with someone else. This can be extremely beneficial in business. In this course, you will learn why building rapport is important in communication and how to gain rapport through different communication methods including face-to-face, through writing, and through public address.

Communication Components 16m • 6 Lições • Iniciante The communication process has many components attached to it and each of them can be improved. From the intent and content of the message to the audience that is receiving it, these components have been a part of our lives since we learned how to talk. In this course we will discuss every aspect that is involved when communicating and how you can improve your communicating skills.

Common Communication Challenges 14m • 7 Lições • Iniciante

Project Management Institute (PMI®)

Whether it's due to equipment failure, anxiety, mistakes or a difficult audience, communicating can be a difficult part of any job. In this course you will be introduced to these common communication challenges and what you can do to prevent them from happening. With this new knowledge, you will be able to confidently speak in front of any audience, even if an obstacle occurs!

Communication Behavior Types 13m • 6 Lições • Iniciante

Project Management Institute (PMI®)

There are four different communication behavior types that we all experience everyday. These individuals can be difficult to communicate with, but with these tools, you will learn how to effectively communicate with each of them. In this course, you will be introduced to the four different behavior types, what challenges they may bring to the conversation, and how to efficiently get them involved in any situation.

Active Listening 12m • 5 Lições • Iniciante Active Listening is a key component of being an effective communicator. After learning these skills, you will be able to understand and respond to others in a more meaningful way. Skills such as questioning, summarizing and paraphrasing will all help guide you to become the best listener you can be.

Two-Way Communication 20m • 12 Lições • Iniciante

Society for Human Resource Management (SHRM®)

Communication is both a give and take in the two-way communication process. You just don’t want to talk at people, you want to create an engaging environment and invite engaging conversations. In this Two-Way Communication course, you will learn how to use two-way communication with technology, how you can improve your two-way communication skills, and different methods of using two-way communication.

Strategic Negotiations 37m • 26 Lições • Avançado

Society for Human Resource Management (SHRM®)

To successfully get what you want in negotiations, you need a set of skills to perfect your negotiation strategy. In this Strategic Negotiation course, you will learn how to identify different types of negotiation strategies and pinpoint which business negotiation tactic fits best. This course will also get you familiar with facilitating negotiations based on ambiance, cross-cultural differences, social cues, and much more.

Tips for Communicating Effectively 28m • 13 Lições • Iniciante Communicating effectively is a key part of being successful in business. Clear and effective communication can help foster good working relationships and build networks and rapport. These Tips for Communicating Effectively will teach you the different methods of communication and how you can communicate effectively through them.

Modern Communication Methods 43m • 20 Lições • Iniciante

Project Management Institute (PMI®)

Society for Human Resource Management (SHRM®)

In this communication training program, you will learn to practice effective communication skills. In addition to the communication skills exercises, this course will give you in-depth knowledge on how to communicate with other business professionals, using different mediums. The communication skills training course outline includes lessons on overcoming communication barriers, as well as adapting your style of communication, and much more.