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Garantia da qualidade

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21 cursos para 'Garantia da qualidade'
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Process Performance Management 23m • 7 Lições • Intermediário
Aprovado por
Project Management Institute (PMI®)
Process performance management ensures that businesses are operating at the highest efficiency possible with the lowest amount of waste. The steps involved with this analysis are all geared toward creating real value-add for the customer. Understanding how to apply, measure, and evaluate by way of process performance provides businesses and leaders with the tools they need to optimize business processes.
Types of Process Performance Management 18m • 6 Lições • Intermediário
Aprovado por
Project Management Institute (PMI®)
In this course on Types of Process Performance Management, you will learn about the four steps that take process performance from planning to implementation. In its best form, process performance management is an action-based process that uncovers and seeks solutions for waste in a business.
Implementing a Process Performance Management Plan 15m • 6 Lições • Intermediário
Aprovado por
Project Management Institute (PMI®)
In this course on Implementing a Process Performance Management Plan, you’ll examine the essential components involved in putting a process performance plan into action. You will also learn the importance of data in assessing the need for a process performance plan and deciding the best course to implement that plan.
Tactical Planning and Quality Assurance 1h 21m • 22 Lições • Avançado KnowledgeCity’s course, Tactical Planning and Quality Assurance, is intended to help you prepare for the American Society for Quality Body of Knowledge exam. Here you will learn the framework of tactical plans within strategic plan development and deployment. You’ll also learn how to define tactics as well as operational and strategic planning regarding quality management.
Introducing Lean Six Sigma 22m • 6 Lições • Iniciante
Aprovado por
Project Management Institute (PMI®)
This course introduces the Lean Six Sigma framework and explores its benefits. It identifies the main principles of Lean Six Sigma, shows how they can help businesses eliminate waste, and outlines the progressive levels of mastery of Lean Six Sigma processes.
Basic Lean Six Sigma Concepts 16m • 6 Lições • Iniciante
Aprovado por
Project Management Institute (PMI®)
This course dives deeper into the principles of the Lean Six Sigma framework to highlight how it can be used to ensure quality and continual improvement.
Five Steps of Lean Six Sigma 12m • 6 Lições • Iniciante
Aprovado por
Project Management Institute (PMI®)
This course explores the Lean Six Sigma methodology’s five steps to continuous process improvement. It provides a closer look at the define, measure, analyze, improve, and control steps, collectively referred to as DMAIC.
Lean Six Sigma Implementation 7m • 4 Lições • Iniciante
Aprovado por
Project Management Institute (PMI®)
This course explores the centrality to the Lean Six Sigma method of five Japanese concepts pertaining to a clean working environment. It first identifies and defines sort, set in order, shine, standardize, and sustain—together known as “the Five S's.” It then discusses how the five standards pertain to project performance and highlights the importance of starting with an uncluttered work environment.
Lean Six Sigma Applications 12m • 4 Lições • Iniciante
Aprovado por
Project Management Institute (PMI®)
This course covers the broad possibilities of using Lean Six Sigma in any business across many industries. It explores how Lean Six Sigma is used to improve processes, build upon past work, and plan for future work.
Management's Change Challenge 15m • 4 Lições • Intermediário
Aprovado por
Society for Human Resource Management (SHRM®)
This course explores the challenges of managing an organizational change. It introduces the dynamics of change and discusses how to develop a change management strategy. It also explores how to educate teams from top to bottom, how to encourage employees to embrace your plan, and how to align your processes.
Knowing the Key Change Categories 8m • 2 Lições • Intermediário
Aprovado por
Society for Human Resource Management (SHRM®)
In this course on Knowing the Key Change Categories, you will learn about the key change categories of organizational change management. We will also discuss how to adapt to external forces, such as technology, competition, or the economy, that challenge your company's status and capabilities. By the end of this course, you will know how to effectively navigate and manage change for positive growth.
Goals for Managing Change Effectively 28m • 7 Lições • Intermediário
Aprovado por
Society for Human Resource Management (SHRM®)
This course focuses on setting up goals to manage change effectively. It discusses internal and external influencers, navigating employee resistance, and recognizing and overcoming transformational failures. It also demonstrates how to engage different organizational constituencies, communicate and execute an organization-wide vision, and stay agile and open to ensure future success.
Business Process Management 35m • 14 Lições • Avançado Business process management is a control tool managers use to help their organizations remain competitive and is used to continuously provide customer value by identifying and eliminating non-value steps. In this course, you will learn the different types of business processes, examine each step of a Business Process Management Life Cycle, and the factors that could potentially make or break a business process management venture.
Process Improvement 27m • 10 Lições • Iniciante In this course, you will be introduced to the basics of process improvement and how to implement these practices in your workplace. You will learn about the different types of improvement and be able to explain what processes are and why they are important.
Lean Concepts in Business: The Toyota Way 13m • 5 Lições • Iniciante The Toyota Motor Corporation rose to its position as a global market leader in automobiles with its groundbreaking and innovative method of continuous process improvement that became known as The Toyota Way. In this course you’ll learn the concepts of lean process improvement in business that are the basis of The Toyota Way and are used today by leading manufacturers worldwide. These practices include just-in-time manufacturing, waste elimination, and continuous flow.
Tools and Techniques in Lean Process Improvement 12m • 9 Lições • Iniciante This course will teach you the basics of Lean Process Improvement and the tools and techniques to apply in your workplace. You’ll learn the A3 Problem Solving technique, how to use spaghetti maps and empathy maps, and the Kano model for assessing customer satisfaction. You’ll also learn the 5S technique, cell and one-piece scheduling and the error-proof practice of Poka-yoke. Finally, you’ll learn the five fundamental Kaizen principles, 20 keys to workplace improvement, and implementation tips.
Root Cause Analysis 25m • 8 Lições • Iniciante Problems in the office occur every day, and if you don't get to the root of the problem, the issue will likely happen again. Use this course to learn about Root Cause Analysis and how you can use it to define problems and evaluate decisions. By the end of this course, you should be able to identify problems from the source and resolve them appropriately using Root Cause Analysis.
Integrating a QMS into your Organizational Strategy 18m • 6 Lições • Iniciante A Quality Management System (QMS) is a complex and important concept that plays a critical role for organizations seeking to refine operations and output alike. In this course, you will learn exactly what a QMS is and how your organization can use one to establish a structured and well-rounded approach to improving products, services, customer satisfaction and all the processes that underlie them. You’ll also understand the critical role leadership plays in the process.
Integrating an IMS into your Organizational Strategy 13m • 5 Lições • Iniciante An integrated management system (IMS) can help an organization ensure that all its processes and systems work together seamlessly to maximize the organization’s resources and help ensure quality products, safe environments for the workforce, and compliance with regulations. In this course, you’ll learn what goes into an IMS and how they can benefit your organization. You’ll also learn how to assess whether your organization needs an IMS, and steps for implementing one successfully. 
Key Trends in the Future of Quality 36m • 11 Lições • Avançado Today’s effective business professionals understand how the elements of Quality 4.0 and Industry 4.0 can ensure success. This course reviews the important concepts of both and helps you identify internal and external risks to your organization’s value chain, ways to apply these concepts to your organization for quality assurance, and the impacts that globalization can have on continuous quality improvement. You will also learn how to plan ahead to implement trends in quality management into your
Introduction to Quality Assurance Management 32m • 12 Lições • Iniciante To maintain quality assurance, it’s important to comprehend the concepts of quality assurance and quality management. In this course, we will provide an understanding of how quality affects our daily lives, the factors that impact quality, and which industries may have regulations organizations need to comply. In addition, we will review how quality management systems certification programs help professionals gain a master level understanding of quality management.
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