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Einzelhandel

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9 cursussen voor 'Einzelhandel'
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Greeting Customers in a Retail Environment 13m • 5 Lektionen • Anfänger In this course, we explore why a strong customer greeting is such an important part of a successful retail environment. You’ll learn the differences between meeting and greeting, as well as the expectations for each. Additionally, you’ll explore how to make a good impression with techniques like eye contact and a smile. Let us help you become better able to make a customer feel welcome. Understand why it's important to greet customers by learning the benefits of a greeting.
Approaching Potential Customers 11m • 5 Lektionen • Anfänger In this course, we discuss the timing of how you greet customers, as well as the space and distance to maintain. You’ll learn how to create unique, memorable greetings for customers. We also explore the concept of the continual greeting, how it can improve the customer experience, and best practices on how to make regular, pleasant contact throughout your customer’s visit.
Turning Greetings Into Engagement 13m • 5 Lektionen • Anfänger In this course, we also discuss how to ask the right kind of questions to improve customer engagement, including open questions. You’ll be better equipped to greet someone and develop a conversation, using best practices for speaking with customers. We’ll explore how to show respect for your customers’ time by understanding the limits of a conversation. Additionally, we’ll consider the benefits of taking pride in your customer service by going the extra mile.
The Basics of Retail Marketing Strategies 17m • 6 Lektionen • Fortgeschrittene This course will help you understand the foundation of an effective retail marketing strategy. You’ll learn how to identify target markets and understand the importance of value from a customer point of view. You’ll analyze the consumer’s decision-making process as well as the retail marketing mix strategy.
Developing a Retail Marketing Strategy 15m • 6 Lektionen • Fortgeschrittene This course will help you understand the components of developing a retail marketing strategy. You will learn the importance of a unique selling proposition. You will examine the application of customer mapping in the digital world to stay competitive. You will also explore the value of dynamic pricing and strategies to incorporate into a retail marketing plan throughout your business.
Maintaining a Successful Retail Marketing Strategy 12m • 5 Lektionen • Fortgeschrittene This course will help you understand what your customer values both online and offline. You’ll also learn about common practices to increase visibility and availability of products and the importance of innovation in the retail industry.
Understanding Product Knowledge and Its Benefits 11m • 5 Lektionen • Anfänger In this course on Understanding Product Knowledge and Its Benefits, you’ll learn about the importance of product knowledge, how it relates to sales, and its relevance to the teams that represent a business.
Types of Product Knowledge 11m • 5 Lektionen • Anfänger This course on Types of Product Knowledge will help you improve your consumer-brand relationship by understanding how it’s linked to product knowledge.
Implementing Product Knowledge Training 10m • 5 Lektionen • Anfänger This course will help you make an effective product knowledge training plan by determining what themes to incorporate. You’ll explore formats and improve product knowledge by implementing best practices.
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