Handling customer complaints can be a drag. But there’s good news. More than half of the time, those customers will do business with you again if you work...
Thirty years ago, time management was all the rage. Companies wanted employees to learn how to manage their time better to be more productive. Sticky notes started appearing...
Internal mobility often breaks down in execution. Roles are open, but employees are unsure whether they should apply. Learning happens, but it rarely connects to real...
In any workplace, culture is shaped by what people allow to happen around them. When employees witness inappropriate or exclusionary behavior and say nothing, it sends...
This number points to a deeper truth. When people in positions of power behave poorly and face no consequences, trust and safety disappear. Employees start believing...
A zero-tolerance sexual harassment policy should function as a control system, not a formality. To be effective, it must eliminate ambiguity, enable early reporting, ensure consistent...
L&D teams are often asked to improve coaching across the organization, yet the path forward isn’t always clear. Managers attend a session or review a guide,...
Financial fraud rarely starts with a bold move. It might be a small policy violation, an unrecorded transaction, or an overlooked approval. These early actions may...
Most organizations say they care about employee well-being. Many invest in wellness programs. But few see meaningful results, because they’re solving the wrong problem. Wellness is...
You’ve hired talented people. Your team knows the systems, understands the product, and meets deadlines. But something still feels off. Maybe it’s how conflicts are handled....
You’ve got a capable team, so why aren’t the results showing? Maybe a product launch didn’t land as expected. Maybe your top performers are overloaded while...
You’re doing everything right—competitive pay, strong onboarding, a decent culture. But then, out of nowhere, one of your top performers resigns. No warning. No big complaints....
Most organizations say they care about employee well-being. Many invest in wellness programs. But few see meaningful results, because they’re solving the wrong problem. Wellness is...
You’ve got a capable team, so why aren’t the results showing? Maybe a product launch didn’t land as expected. Maybe your top performers are overloaded while...
You’re doing everything right—competitive pay, strong onboarding, a decent culture. But then, out of nowhere, one of your top performers resigns. No warning. No big complaints....
Collaboration goes beyond working together. It’s about creating an environment where people feel safe, valued, and motivated to share their best ideas. Yet many organizations struggle...
When organizations face budget reviews or strategic shifts, training programs often come under scrutiny. As a leader, you want to know: Is our investment in employee...
Creative leadership isn’t about having the boldest ideas or dominating discussions. It’s about empowering others to think differently, solve problems with originality, and move ideas into...
What if one of your top performers constantly second-guesses their success? They deliver results and appear confident, but deep down, they question whether they truly deserve...
A product strategy isn’t just about what you build today—it’s about making sure your product continues to serve customers and grow over time. Many organizations struggle...
Most organizations treat diversity and inclusion (D&I) like a marketing campaign—big statements, a few hires to boost the numbers, and an annual training session no one...
Product management isn’t just about launching features—it’s about making decisions that drive business growth. The role has expanded beyond working with developers and designers. Today, product...
Most businesses don’t struggle with setting goals—they struggle with execution. In fact, according to the Harvard Business Review, 60% to 90% of strategic plans are never...
Every organization deals with challenges. These may include keeping employees engaged in training, selecting the right LMS, encouraging innovation, or making critical decisions with long-term consequences....
We’ve already explored the challenges businesses face with training and debunked common LMS myths—so by now, you know that investing in the right learning management system...
In any workplace, culture is shaped by what people allow to happen around them. When employees witness inappropriate or exclusionary behavior and say nothing, it sends...
This number points to a deeper truth. When people in positions of power behave poorly and face no consequences, trust and safety disappear. Employees start believing...
A zero-tolerance sexual harassment policy should function as a control system, not a formality. To be effective, it must eliminate ambiguity, enable early reporting, ensure consistent...
Financial fraud rarely starts with a bold move. It might be a small policy violation, an unrecorded transaction, or an overlooked approval. These early actions may...
Sexual harassment prevention programs are designed to create safer workplaces, yet many fail to make a real impact. Policies are in place, training sessions are conducted,...
An unwelcome comment, an inappropriate touch, or an uncomfortable stare can quietly change the tone of a workplace. These actions may seem small to some, but...
Sexual harassment remains one of the most damaging and costly workplace issues. Despite years of regulations and awareness campaigns, incidents continue to disrupt organizations, destroy careers,...
Compliance training involves more than just following rules. It protects your business from serious risks. A single compliance lapse can lead to lawsuits, hefty fines, data...
Emergencies can happen at any moment, and how people respond in those critical seconds makes the difference between safety and chaos. Picture this: a fire alarm...
Trust holds organizations together. It’s built when safety protocols are followed, data is protected, and concerns are handled with care. These actions shape how people work,...
Imagine this: An employee unknowingly clicks on an AI-generated phishing email, giving hackers access to sensitive organizational data. A hiring algorithm, meant to streamline recruitment, ends...
Making sure your company follows rules and regulations is very important. With laws always changing, it’s tough to keep up and ensure your business stays legal....
In today’s business landscape, regulatory compliance is a crucial but often overlooked aspect of operations. Companies must adhere to the various local, state, and federal regulations...
Clear communication is the foundation of how businesses operate. Yet despite its importance, communication failures are still one of the most overlooked problems in the workplace....
In today’s demanding work environment, employees encounter a steady flow of challenges. From tight deadlines and heavy workloads to interpersonal conflicts and organizational change, these difficulties...
With the rise of artificial intelligence (AI), Human Resources departments must learn to change with the times. According to Gartner, 38% of HR leaders have explored...
The workplace experienced a profound transformation over the past few years due to the lingering effects of the global pandemic. This shift in work culture also...
In an era where government jobs promise stability and benefits, a trend has emerged: a decline in public sector job satisfaction. Despite the belief that job...
10 Tips for a Successful Internal Hire Finding and hiring the best person for a job is challenging, even under ideal conditions. Budgetary constraints, urgent recruiting...
How to Support and Empower Women in Tech and Other Male-Dominated Industries As of 2019, the most recent year for which Bureau of Labor Statistics data...
How to Reap the Benefits of Mentally Healthy Employees In the past few years, employee wellbeing has become more of a focus, and this includes mental...
How Your Business Can Benefit Most from 360-Degree Feedback According to an article in Forbes Magazine, more than 85% of Fortune 500 companies are using the...
Bullying can sometimes be thought of as an issue left behind in childhood, but many employees still experience behaviors like spiteful comments, verbal criticism, or exclusion....
The COVID-19 pandemic completely changed the world of work and the way people think about careers. Everything we knew was uprooted, upended, and no longer part...
Burnout is a legitimate and alarming problem for companies in every industry, but it may be especially acute in HR professionals. When you’re an HR professional,...
You’ve hired talented people. Your team knows the systems, understands the product, and meets deadlines. But something still feels off. Maybe it’s how conflicts are handled....
You might not see it on your balance sheet, but it’s there—missed deadlines, poor performance, rising turnover, and declining morale. These are signs of one of...
Workplaces are transforming faster than ever. Maybe you’ve seen it already – roles that once seemed steady are evolving, and new demands are popping up as...
If you’re a Human Resources manager working in some aspect of public administration, it’s crucial to empower government employees. Your organization’s success and the public’s well-being...
Have you ever felt like your organization’s products, services and ideas tend to be just one step behind the market? In today’s business world, companies need...
Finding any job can be a daunting task in any competitive field. However, when you narrow your focus to landing your dream job, this process becomes...
Most people associate career moves with forward or upward movement. You ascend to a higher position, earn higher pay and receive more perks. Conversely, a lateral...
The American Psychological Association’s (APA) annual Stress in America survey consistently identifies work as a major stressor for the majority of Americans. Furthermore, it’s on the rise....
As a longtime staple of American culture that even once proclaimed itself the “heartbeat of America,” it’s easy to forget that, at its core, General Motors...
Internal mobility often breaks down in execution. Roles are open, but employees are unsure whether they should apply. Learning happens, but it rarely connects to real...
L&D teams are often asked to improve coaching across the organization, yet the path forward isn’t always clear. Managers attend a session or review a guide,...
Employees want training that is easy to access, engaging, and relevant to their roles. But when learning feels like a hassle—hard to find, confusing to use,...
Scrolling through LMS options can feel like an endless maze—so many features, so many promises, and no clear way to tell what actually matters. Some platforms...
Despite the widespread use of Learning Management Systems (LMS), several misconceptions still prevent organizations from fully utilizing their potential. Many businesses hesitate due to outdated beliefs...
Think about the last time you needed to learn something new. Did you dig through a thick training manual? Probably not. You likely Googled it, watched...
eLearning is one of the most powerful tools companies have today, but let’s face it—it’s not always smooth sailing. Despite offering flexibility, scalability, and cost-effectiveness, eLearning...
Selecting an eLearning platform is a decision that can shape how your organization supports growth, learning, and success. It’s not just about finding a tool—it’s about...
Workplace training has always been a key part of employee development, but the way it’s delivered is changing fast. Gone are the days when traditional training...
Imagine this: You’ve just hired a promising new team member. You’re excited about their potential, so you sign them up for the company’s standard training program....
Hiring for Cognitive Diversity in the Workplace One of the most important skills companies require is problem-solving. Consider the following problem which comes from Matthew Syed’s...
Effective Succession Planning Can Help Your Organization Thrive for Years to Come What happens to an organization when a key leader leaves? Even those in the...
How to Hire Millennials that Fit Your Company Culture Recruiters frequently face two simultaneous goals for company growth: Hire more millennials and young workers with high...
How challenging will it be for employers to accommodate the job expectations of Generation Z? As a steady influx of recent college graduates continues to enter...
As a seasoned HR pro, you already know that competition is fierce for finding qualified job candidates and getting them to apply online. But according to...
Employee turnover is a natural part of business. As much as we wish great talent would stay forever, many eventually move on to pursue new opportunities....
Generations ago, it was much more common for people to spend their entire working career with one company. They would apply for an entry-level position, work...
With an increasing number of people quitting their jobs and employers having difficulty filling some positions, many companies have begun offering more incentives to attract and...
A safe work environment isn’t just a perk; it’s a basic right for every employee. Achieving this requires taking action. A solid organization is built on...
Imagine arriving at work each day with the confidence that you’ll return home safe and healthy. That’s the result of a strong safety culture, and effective...
Organizations that thrive know how to motivate employees and tap into the power of synergy. The concept of “synergy,” which fuels both creativity and job satisfaction,...
Today, taking the necessary steps toward sexual harassment prevention in the workplace is not only a crucial decision in the legal sense, it is great business...
According to the Centers for Disease Control and Prevention (CDC), the flu season hits its peak between December and February. So, we are smack dab in...
It’s 3 o’clock on a typical Thursday at work. Everyone is quietly bustling through their tasks, organizing files to be discussed at the next meeting, when...
You’ve probably heard the phrase “sitting is the new smoking.” Thanks to the sedentary work environments of many white-collar professions, employees lack significant amounts of mobility...
According to the National Fire Protection Association (NFPA), in 2022, there were 140,000 non-residential structure fires, such as office fires. Not only do these disasters cause...
Just type “online education” or “online learning” into your Internet search browser and you’ll see the same conclusion pop up everywhere: the number of people taking...
Every other week, a new AI model is released—faster, smarter, and more advanced than the last. For almost every workplace task, there’s now an AI tool...
Before the COVID-19 pandemic, the term “frontline workers” wasn’t well known. Suddenly, people came to value the importance of frontline workers like few other human resources....
Avoid Becoming Big Brother: How to Earn Trust by Tracking Employee Productivity Ethically Tracking employee productivity is essential for any company that wants to continuously improve....
Employee retention is a hot topic in the world of business. As companies are constantly searching for new ways to keep their employees happy and engaged,...
Since most work-related communications are handled via email, it seems like we are all checking our inboxes constantly: before bed, during meals, and even in the...
How can HR managers reduce employee burnout? That’s a pressing question that needs an urgent answer. In recent times, the increase in employee burnout has become...
A lot has changed in the workplace as the effects of the global coronavirus pandemic have been felt worldwide. It’s important not to let fears, anxieties...
For years, most companies have defaulted to using traditional Microsoft Office to meet their office productivity needs. In fact, the amount of users of Microsoft’s flagship...
According to a recent Microsoft study, people’s attention spans have dropped to a range comparable to that of a goldfish. This short attention span means that as...
The Trap of Email Productivity The average American worker spends over 30 hours each week checking their email. While email is a modern communication miracle, it...
Think about the last time a high-performing employee left your organization. Was it really about their job role or compensation? Or was it something deeper—like feeling...
If you’re in the eLearning space, you’ve likely heard the term SCORM. It often comes up when setting up courses, choosing an LMS, or troubleshooting content...
What’s the cost of training that doesn’t work? Unmotivated employees, wasted resources, and stagnant growth. For far too long, organizations have poured time and money into...
Does training in your company feel all over the place? Some employees get detailed guidance, while others are left figuring things out on their own. Tracking...
If you’ve ever taken an online course or completed workplace training on a company portal, you’ve probably used an LMS—without even realizing it! A Learning Management...
Training plays a crucial role in either strengthening your organization or quietly undermining it. While the impact of ineffective or outdated training might not be immediately...
You’ve got a challenge: your employees need upskilling, but schedules are packed, the budget is limited, and time is of the essence. Should you gather everyone...
Measuring the ROI of soft skills training often feels like quantifying the intangible. Unlike hard skills, the effects of soft skills such as leadership, communication, and...
In a competitive business environment, having a skilled and adaptable workforce is a must. Companies that invest in high-quality training programs are better equipped to handle...
Skills are becoming outdated faster due to automation and artificial intelligence, which have the potential to replace many traditional jobs. Harvard Business Review reports that the...
Skilled employees are vital for any business, and training programs are key to their success. However, with business and technology evolving constantly, leaders must adapt training...
Diversity and inclusion have become buzzwords in the modern workplace, but what do they really mean, and why are they important? Diversity refers to the differences...
Given the ongoing transformations in the global business environment,, it’s become more important than ever for companies to have strong, capable leaders at the helm. But...
Self-care is continuing to push its way to the forefront of the collective social conscious. It’s no longer something that we only practice behind closed doors...
Take a look at your desk. Seriously, take a look. From the half-finished breakfast sandwich to the dog-eared Dilbert comic you clipped from the paper and...
The holidays are supposed to be bursting with joy and everyday miracles shared with family and friends. However, the stresses of time, money and emotional exhaustion...
Job burnout is characterized by constant overwhelming stress associated with work. Burnout can be triggered by a chaotic schedule, unchallenging activities or simply too much work....
Volunteering has no time frame. You don’t have to wait until the holidays come around to help others. If you have never volunteered before, you should. Not only...
Millennial Burn Out Stress remains at the root of burnout for everyone. Research from the American Psychological Association shows that millennials have officially become the most...
Think about the last time a high-performing employee left your organization. Was it really about their job role or compensation? Or was it something deeper—like feeling...
If you’re in the eLearning space, you’ve likely heard the term SCORM. It often comes up when setting up courses, choosing an LMS, or troubleshooting content...
What’s the cost of training that doesn’t work? Unmotivated employees, wasted resources, and stagnant growth. For far too long, organizations have poured time and money into...
Does training in your company feel all over the place? Some employees get detailed guidance, while others are left figuring things out on their own. Tracking...
If you’ve ever taken an online course or completed workplace training on a company portal, you’ve probably used an LMS—without even realizing it! A Learning Management...
Training plays a crucial role in either strengthening your organization or quietly undermining it. While the impact of ineffective or outdated training might not be immediately...
You’ve got a challenge: your employees need upskilling, but schedules are packed, the budget is limited, and time is of the essence. Should you gather everyone...
Measuring the ROI of soft skills training often feels like quantifying the intangible. Unlike hard skills, the effects of soft skills such as leadership, communication, and...
In a competitive business environment, having a skilled and adaptable workforce is a must. Companies that invest in high-quality training programs are better equipped to handle...
Skills are becoming outdated faster due to automation and artificial intelligence, which have the potential to replace many traditional jobs. Harvard Business Review reports that the...
Skilled employees are vital for any business, and training programs are key to their success. However, with business and technology evolving constantly, leaders must adapt training...
Diversity and inclusion have become buzzwords in the modern workplace, but what do they really mean, and why are they important? Diversity refers to the differences...
Given the ongoing transformations in the global business environment,, it’s become more important than ever for companies to have strong, capable leaders at the helm. But...
Financial fraud rarely starts with a bold move. It might be a small policy violation, an unrecorded transaction, or an overlooked approval. These early actions may...
Sexual harassment prevention programs are designed to create safer workplaces, yet many fail to make a real impact. Policies are in place, training sessions are conducted,...
An unwelcome comment, an inappropriate touch, or an uncomfortable stare can quietly change the tone of a workplace. These actions may seem small to some, but...
Sexual harassment remains one of the most damaging and costly workplace issues. Despite years of regulations and awareness campaigns, incidents continue to disrupt organizations, destroy careers,...
Compliance training involves more than just following rules. It protects your business from serious risks. A single compliance lapse can lead to lawsuits, hefty fines, data...
Emergencies can happen at any moment, and how people respond in those critical seconds makes the difference between safety and chaos. Picture this: a fire alarm...
Trust holds organizations together. It’s built when safety protocols are followed, data is protected, and concerns are handled with care. These actions shape how people work,...
Imagine this: An employee unknowingly clicks on an AI-generated phishing email, giving hackers access to sensitive organizational data. A hiring algorithm, meant to streamline recruitment, ends...
Making sure your company follows rules and regulations is very important. With laws always changing, it’s tough to keep up and ensure your business stays legal....
In today’s business landscape, regulatory compliance is a crucial but often overlooked aspect of operations. Companies must adhere to the various local, state, and federal regulations...
KnowledgeCity 
Andrea Reyes | Staff Writer
KnowledgeCity
Nick Georgandis