The Top Management Skills of 2020
Do you ever wonder what you could be doing to enhance your management skills but aren’t sure where to start? As the years go by, more and more content is uploaded to the internet about...
KnowledgeCity Blog
How to Identify Customer Types and Resolve Complaints
For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.” Being confronted by a difficult or...
Identify the Red Flags that Increase Instances of Sexual Harassment in the Workplace
Americans have seen vast changes in how we handle conversations about sexual harassment. With the #MeToo movement grabbing the world by storm in the past couple of years, American workplaces have had to take...
How Design Thinking Will Revolutionize Your Business
How many times have you and your team dedicated your precious time to get together to try and solve business problems, just to feel like at the end of it all the only thing...
Labor Relations for a Healthy Workplace
Are you familiar with union practices in your industry? Do you know what employers are and are not allowed to do when your employees decided to organize? Most people do not take time to...
The Essential Art of Building Rapport
Building rapport helps to create and develop avenues of mutual trust, friendship and affinity with other individuals. Therefore, rapport is an essential skill to hone. However, most people do not get much instruction or...
How to be in Compliance with the General Data Protection Regulation
If you do any business that could gather information from citizens of the European Union, you must make sure that your organization is in compliance or face hefty fines. What is the GDPR? The...
Sexual Harassment Statistics Reveal Women Are Not the Only Victims
If you think women are the only ones being sexually harassed in the workplace, think again. According to the Equal Employment Opportunity Commission (EEOC), men filed nearly one-fifth of all sexual harassment complaints. And...
Why Title IX Compliance Training Is Critical
If you work in education, you’ve certainly heard of Title IX. But how long has it been since you reviewed or trained for compliance? Are your employees aware of all of the Title IX...
New Year, New Skills—Employee Training in 2020
Picture the following scenario: it’s early on a Friday morning and you usher your work team into the conference room for their quarterly group training activity. Your team seems low energy and not terribly...
