What Is the Employee Experience?
Companies are strongly invested in maximizing the customer experience by investing in strategies, tactics, and overall actions that are focused on delivering such an...
For most people, the learning opportunity is a key factor they consider when taking a new job. As technology, work practices, and entire business models evolve each year,...
In the past year, conversations in executive meetings have changed. Instead of asking only about hiring pipelines or engagement scores, leadership is asking harder questions. For...
Your teams use social media for professional connections, networking, and staying informed. They also share opinions, comment on news, and interact in ways that feel personal....
Harassment complaints in hospitality rarely appear suddenly. They often emerge after months of unclear expectations, inconsistent enforcement, and missed warning signs. As an HR or L&D...
Managers today carry responsibilities that go far beyond assigning tasks or tracking performance. They are expected to guide teams through uncertainty, align daily work with organizational...
A production supervisor notices a new employee climbing a pallet rack to retrieve material from the top shelf. The employee completed fall protection training two weeks...
Most organizations have already crossed the AI adoption threshold. AI-powered tools are live, pilots are complete, and AI is shaping daily decisions across HR, operations, finance,...
It’s 9 a.m. on a Monday, and your star product designer messages that they are out sick. Within hours, several critical projects are delayed, and your...
Only 8% of HR leaders say their managers have the skills to use AI effectively. Meanwhile, managers are already making key decisions about performance, promotions, pay,...
If you work in HR or L&D, AI has likely entered your conversations faster than expected. What began as tool discussions has turned into questions about...
As an HR or L&D professional, you have likely noticed that AI is reshaping workplace decisions, from hiring assessments to performance reviews and learning recommendations. These...
Leadership is no longer defined by a single strength. In the past, organizations could promote leaders based primarily on technical expertise or managerial experience. Today, expectations...
Modern HR and L&D teams sit on a goldmine of information spread across HRIS, ATS, LMS, performance tools, engagement platforms, payroll, and spreadsheets. These disconnected sources...
HR and L&D leaders are building programs that support continuous growth; however, many are looking for ways to make learning more responsive and better connected to...
Most organizations say they care about employee well-being. Many invest in wellness programs. But few see meaningful results, because they’re solving the wrong problem. Wellness is...
You’ve got a capable team, so why aren’t the results showing? Maybe a product launch didn’t land as expected. Maybe your top performers are overloaded while...
You’re doing everything right—competitive pay, strong onboarding, a decent culture. But then, out of nowhere, one of your top performers resigns. No warning. No big complaints....
Collaboration goes beyond working together. It’s about creating an environment where people feel safe, valued, and motivated to share their best ideas. Yet many organizations struggle...
When organizations face budget reviews or strategic shifts, training programs often come under scrutiny. As a leader, you want to know: Is our investment in employee...
Creative leadership isn’t about having the boldest ideas or dominating discussions. It’s about empowering others to think differently, solve problems with originality, and move ideas into...
What if one of your top performers constantly second-guesses their success? They deliver results and appear confident, but deep down, they question whether they truly deserve...
A product strategy isn’t just about what you build today—it’s about making sure your product continues to serve customers and grow over time. Many organizations struggle...
Most organizations treat diversity and inclusion (D&I) like a marketing campaign—big statements, a few hires to boost the numbers, and an annual training session no one...
Every organization deals with challenges. These may include keeping employees engaged in training, selecting the right LMS, encouraging innovation, or making critical decisions with long-term consequences....
Harassment complaints in hospitality rarely appear suddenly. They often emerge after months of unclear expectations, inconsistent enforcement, and missed warning signs. As an HR or L&D...
A production supervisor notices a new employee climbing a pallet rack to retrieve material from the top shelf. The employee completed fall protection training two weeks...
In any workplace, culture is shaped by what people allow to happen around them. When employees witness inappropriate or exclusionary behavior and say nothing, it sends...
This number points to a deeper truth. When people in positions of power behave poorly and face no consequences, trust and safety disappear. Employees start believing...
A zero-tolerance sexual harassment policy should function as a control system, not a formality. To be effective, it must eliminate ambiguity, enable early reporting, ensure consistent...
Financial fraud rarely starts with a bold move. It might be a small policy violation, an unrecorded transaction, or an overlooked approval. These early actions may...
Sexual harassment prevention programs are designed to create safer workplaces, yet many fail to make a real impact. Policies are in place, training sessions are conducted,...
An unwelcome comment, an inappropriate touch, or an uncomfortable stare can quietly change the tone of a workplace. These actions may seem small to some, but...
Sexual harassment remains one of the most damaging and costly workplace issues. Despite years of regulations and awareness campaigns, incidents continue to disrupt organizations, destroy careers,...
Compliance training involves more than just following rules. It protects your business from serious risks. A single compliance lapse can lead to lawsuits, hefty fines, data...
Emergencies can happen at any moment, and how people respond in those critical seconds makes the difference between safety and chaos. Picture this: a fire alarm...
Trust holds organizations together. It’s built when safety protocols are followed, data is protected, and concerns are handled with care. These actions influence how people work,...
Imagine this: An employee unknowingly clicks on an AI-generated phishing email, giving hackers access to sensitive organizational data. A hiring algorithm, meant to streamline recruitment, ends...
As an HR professional, you’ve always carried the responsibility of employee growth, but that responsibility has taken on new dimensions. Your employees now view learning as...
Understanding the true feelings of your employees is one of the biggest challenges HR and L&D teams face today. When organizations know how their workforce feels,...
HR teams today are investing in employee experience at every major touchpoint. But the biggest shifts in engagement don’t always happen during onboarding or promotion. They...
When people feel like they’re growing, they stay curious, motivated, and connected to the bigger picture. But growth doesn’t always mean stepping into a new job;...
If you’ve ever tried to strengthen cross-functional capability, improve internal mobility, or increase employee stickiness, without burning budget on external hires, you know how difficult that...
Clear communication is the foundation of how businesses operate. Yet despite its importance, communication failures are still one of the most overlooked problems in the workplace....
In today’s demanding work environment, employees encounter a steady flow of challenges. From tight deadlines and heavy workloads to interpersonal conflicts and organizational change, these difficulties...
With the rise of artificial intelligence (AI), Human Resources departments must learn to change with the times. According to Gartner, 38% of HR leaders have explored...
Burnout is a legitimate and alarming problem for companies in every industry, but it may be especially acute in HR professionals. When you’re an HR professional,...
HR and L&D leaders understand that the skills keeping people productive today do not last forever. Technology shifts, industries evolve, and ways of working change faster...
You’ve hired talented people. Your team knows the systems, understands the product, and meets deadlines. But something still feels off. Maybe it’s how conflicts are handled....
You might not see it on your balance sheet, but it’s there—missed deadlines, poor performance, rising turnover, and declining morale. These are signs of one of...
Workplaces are transforming faster than ever. Maybe you’ve seen it already – roles that once seemed steady are evolving, and new demands are popping up as...
Have you ever felt like your organization’s products, services and ideas tend to be just one step behind the market? In today’s business world, companies need...
Finding any job can be a daunting task in any competitive field. However, when you narrow your focus to landing your dream job, this process becomes...
Most people associate career moves with forward or upward movement. You ascend to a higher position, earn higher pay and receive more perks. Conversely, a lateral...
The American Psychological Association’s (APA) annual Stress in America survey consistently identifies work as a major stressor for the majority of Americans. Furthermore, it’s on the rise....
As a longtime staple of American culture that even once proclaimed itself the “heartbeat of America,” it’s easy to forget that, at its core, General Motors...
In the past year, conversations in executive meetings have changed. Instead of asking only about hiring pipelines or engagement scores, leadership is asking harder questions. For...
Most organizations have already crossed the AI adoption threshold. AI-powered tools are live, pilots are complete, and AI is shaping daily decisions across HR, operations, finance,...
It’s 9 a.m. on a Monday, and your star product designer messages that they are out sick. Within hours, several critical projects are delayed, and your...
Only 8% of HR leaders say their managers have the skills to use AI effectively. Meanwhile, managers are already making key decisions about performance, promotions, pay,...
If you work in HR or L&D, AI has likely entered your conversations faster than expected. What began as tool discussions has turned into questions about...
Most discussions about AI and work start in the wrong place. They focus on tools, efficiency, or future job titles. Inside organizations, the real disruption is...
If you are reading this, you are likely responsible for training outcomes that have fallen short of real performance impact. As an HR or L&D professional,...
Unclear workplace roles cost organizations an estimated 25% of productive work time through duplicated efforts, unnecessary meetings, and stalled projects. This lack of clarity creates confusion...
If you work in HR or L&D today, you are likely carrying a quiet contradiction. Leadership expects you to prepare the workforce for an AI-driven future....
As the year ends, you, as an HR or L&D professional, often find yourself surrounded by numbers, reports, and feedback from every corner of the organization....
Hiring for Cognitive Diversity in the Workplace One of the most important skills companies require is problem-solving. Consider the following problem which comes from Matthew Syed’s...
Effective Succession Planning Can Help Your Organization Thrive for Years to Come What happens to an organization when a key leader leaves? Even those in the...
How to Hire Millennials that Fit Your Company Culture Recruiters frequently face two simultaneous goals for company growth: Hire more millennials and young workers with high...
How challenging will it be for employers to accommodate the job expectations of Generation Z? As a steady influx of recent college graduates continues to enter...
As a seasoned HR pro, you already know that competition is fierce for finding qualified job candidates and getting them to apply online. But according to...
Employee turnover is a natural part of business. As much as we wish great talent would stay forever, many eventually move on to pursue new opportunities....
Generations ago, it was much more common for people to spend their entire working career with one company. They would apply for an entry-level position, work...
With an increasing number of people quitting their jobs and employers having difficulty filling some positions, many companies have begun offering more incentives to attract and...
A safe work environment isn’t just a perk; it’s a basic right for every employee. Achieving this requires taking action. A solid organization is built on...
Imagine arriving at work each day with the confidence that you’ll return home safe and healthy. That’s the result of a strong safety culture, and effective...
Organizations that thrive know how to motivate employees and tap into the power of synergy. The concept of “synergy,” which fuels both creativity and job satisfaction,...
Today, taking the necessary steps toward sexual harassment prevention in the workplace is not only a crucial decision in the legal sense, it is great business...
According to the Centers for Disease Control and Prevention (CDC), the flu season hits its peak between December and February. So, we are smack dab in...
It’s 3 o’clock on a typical Thursday at work. Everyone is quietly bustling through their tasks, organizing files to be discussed at the next meeting, when...
You’ve probably heard the phrase “sitting is the new smoking.” Thanks to the sedentary work environments of many white-collar professions, employees lack significant amounts of mobility...
According to the National Fire Protection Association (NFPA), in 2022, there were 140,000 non-residential structure fires, such as office fires. Not only do these disasters cause...
Just type “online education” or “online learning” into your Internet search browser and you’ll see the same conclusion pop up everywhere: the number of people taking...
Meetings are one of the most time-consuming parts of work. Leaders and employees alike often walk away wondering if the time spent was truly worthwhile. As...
Every other week, a new AI model is released—faster, smarter, and more advanced than the last. For almost every workplace task, there’s now an AI tool...
Before the COVID-19 pandemic, the term “frontline workers” wasn’t well known. Suddenly, people came to value the importance of frontline workers like few other human resources....
Avoid Becoming Big Brother: How to Earn Trust by Tracking Employee Productivity Ethically Tracking employee productivity is essential for any company that wants to continuously improve....
Employee retention is a hot topic in the world of business. As companies are constantly searching for new ways to keep their employees happy and engaged,...
Since most work-related communications are handled via email, it seems like we are all checking our inboxes constantly: before bed, during meals, and even in the...
How can HR managers reduce employee burnout? That’s a pressing question that needs an urgent answer. In recent times, the increase in employee burnout has become...
A lot has changed in the workplace as the effects of the global coronavirus pandemic have been felt worldwide. It’s important not to let fears, anxieties...
For years, most companies have defaulted to using traditional Microsoft Office to meet their office productivity needs. In fact, the amount of users of Microsoft’s flagship...
According to a recent Microsoft study, people’s attention spans have dropped to a range comparable to that of a goldfish. This short attention span means that as...
The Trap of Email Productivity The average American worker spends over 30 hours each week checking their email. While email is a modern communication miracle, it...
Think about the last time a high-performing employee left your organization. Was it really about their job role or compensation? Or was it something deeper—like feeling...
If you’re in the eLearning space, you’ve likely heard the term SCORM. It often comes up when setting up courses, choosing an LMS, or troubleshooting content...
What’s the cost of training that doesn’t work? Unmotivated employees, wasted resources, and stagnant growth. For far too long, organizations have poured time and money into...
Does training in your company feel all over the place? Some employees get detailed guidance, while others are left figuring things out on their own. Tracking...
If you’ve ever taken an online course or completed workplace training on a company portal, you’ve probably used an LMS—without even realizing it! A Learning Management...
Training plays a crucial role in either strengthening your organization or quietly undermining it. While the impact of ineffective or outdated training might not be immediately...
You’ve got a challenge: your employees need upskilling, but schedules are packed, the budget is limited, and time is of the essence. Should you gather everyone...
Measuring the ROI of soft skills training often feels like quantifying the intangible. Unlike hard skills, the effects of soft skills such as leadership, communication, and...
In a competitive business environment, having a skilled and adaptable workforce is a must. Companies that invest in high-quality training programs are better equipped to handle...
Skills are becoming outdated faster due to automation and artificial intelligence, which have the potential to replace many traditional jobs. Harvard Business Review reports that the...
Skilled employees are vital for any business, and training programs are key to their success. However, with business and technology evolving constantly, leaders must adapt training...
Diversity and inclusion have become buzzwords in the modern workplace, but what do they really mean, and why are they important? Diversity refers to the differences...
Given the ongoing transformations in the global business environment,, it’s become more important than ever for companies to have strong, capable leaders at the helm. But...
Self-care is continuing to push its way to the forefront of the collective social conscious. It’s no longer something that we only practice behind closed doors...
Take a look at your desk. Seriously, take a look. From the half-finished breakfast sandwich to the dog-eared Dilbert comic you clipped from the paper and...
The holidays are supposed to be bursting with joy and everyday miracles shared with family and friends. However, the stresses of time, money and emotional exhaustion...
Job burnout is characterized by constant overwhelming stress associated with work. Burnout can be triggered by a chaotic schedule, unchallenging activities or simply too much work....
Volunteering has no time frame. You don’t have to wait until the holidays come around to help others. If you have never volunteered before, you should. Not only...
Millennial Burn Out Stress remains at the root of burnout for everyone. Research from the American Psychological Association shows that millennials have officially become the most...
Think about the last time a high-performing employee left your organization. Was it really about their job role or compensation? Or was it something deeper—like feeling...
If you’re in the eLearning space, you’ve likely heard the term SCORM. It often comes up when setting up courses, choosing an LMS, or troubleshooting content...
What’s the cost of training that doesn’t work? Unmotivated employees, wasted resources, and stagnant growth. For far too long, organizations have poured time and money into...
Does training in your company feel all over the place? Some employees get detailed guidance, while others are left figuring things out on their own. Tracking...
If you’ve ever taken an online course or completed workplace training on a company portal, you’ve probably used an LMS—without even realizing it! A Learning Management...
Training plays a crucial role in either strengthening your organization or quietly undermining it. While the impact of ineffective or outdated training might not be immediately...
You’ve got a challenge: your employees need upskilling, but schedules are packed, the budget is limited, and time is of the essence. Should you gather everyone...
Measuring the ROI of soft skills training often feels like quantifying the intangible. Unlike hard skills, the effects of soft skills such as leadership, communication, and...
In a competitive business environment, having a skilled and adaptable workforce is a must. Companies that invest in high-quality training programs are better equipped to handle...
Skills are becoming outdated faster due to automation and artificial intelligence, which have the potential to replace many traditional jobs. Harvard Business Review reports that the...
Skilled employees are vital for any business, and training programs are key to their success. However, with business and technology evolving constantly, leaders must adapt training...
Diversity and inclusion have become buzzwords in the modern workplace, but what do they really mean, and why are they important? Diversity refers to the differences...
Given the ongoing transformations in the global business environment,, it’s become more important than ever for companies to have strong, capable leaders at the helm. But...
In any workplace, culture is shaped by what people allow to happen around them. When employees witness inappropriate or exclusionary behavior and say nothing, it sends...
This number points to a deeper truth. When people in positions of power behave poorly and face no consequences, trust and safety disappear. Employees start believing...
A zero-tolerance sexual harassment policy should function as a control system, not a formality. To be effective, it must eliminate ambiguity, enable early reporting, ensure consistent...
Financial fraud rarely starts with a bold move. It might be a small policy violation, an unrecorded transaction, or an overlooked approval. These early actions may...
Sexual harassment prevention programs are designed to create safer workplaces, yet many fail to make a real impact. Policies are in place, training sessions are conducted,...
An unwelcome comment, an inappropriate touch, or an uncomfortable stare can quietly change the tone of a workplace. These actions may seem small to some, but...
Sexual harassment remains one of the most damaging and costly workplace issues. Despite years of regulations and awareness campaigns, incidents continue to disrupt organizations, destroy careers,...
Compliance training involves more than just following rules. It protects your business from serious risks. A single compliance lapse can lead to lawsuits, hefty fines, data...
Emergencies can happen at any moment, and how people respond in those critical seconds makes the difference between safety and chaos. Picture this: a fire alarm...
Trust holds organizations together. It’s built when safety protocols are followed, data is protected, and concerns are handled with care. These actions influence how people work,...
Imagine this: An employee unknowingly clicks on an AI-generated phishing email, giving hackers access to sensitive organizational data. A hiring algorithm, meant to streamline recruitment, ends...
Stephanie Douglas 
KnowledgeCity 
KnowledgeCity
Nick Georgandis