Course Description
Not every conversation is going to be easy for you. There’ll be times when you have to talk about serious events or crises, and those aren’t one-and-done conversations. There will have to be follow-up talks and multiple updates. Also, you may need support from stakeholders for an initiative, or you have to manage conversations between employees. Maybe someone works remotely and you have to talk to them online.
So what can you do to keep communication flowing during situations like these? How do you stay in control?
In this course on Adapting Your Communication as a Leader, you’ll learn how you can become a more effective communicator and best reach your audiences, whether they’re your own employees or other stakeholders. First, we’ll talk about methods for delivering crucial information to people during pivotal events or crises. Then we’ll go over how you can best solicit support to achieve your goals. The next lesson will talk about how you can direct one-on-one and group interactions. The last pair of lessons will talk about how you can communicate virtually and manage difficult conversations.
What You'll Learn
- Deliver crucial information during pivotal events or crises
- Solicit support from stakeholders to achieve your goals
- Direct one-on-one and group employee interactions
- Facilitate virtual conversations with people who work remotely
- Manage difficult conversations while staying in control
Key Takeaways
- Communicating serious events or crises requires follow-up talks and multiple updates rather than a single one-and-done conversation.
- Effective leaders adapt their communication to best reach their audiences, whether employees or other stakeholders.
- The course covers methods for delivering crucial information, soliciting support, directing interactions, communicating virtually, and managing difficult conversations.
- Leaders may need to manage conversations between employees and communicate online with remote workers.
Frequently Asked Questions
Who is this course for?
It is for leaders who want to become more effective communicators and better reach their audiences, whether their own employees or other stakeholders.
What topics does the course cover?
It covers delivering crucial information during pivotal events or crises, soliciting support to achieve your goals, directing one-on-one and group interactions, facilitating virtual conversations, and managing difficult conversations.
What skills will I gain?
You will develop skills in adaptive leadership, communication planning, communication strategies, communicative approaches, communications training, and managerial communications.
How is the course structured?
The course is organized into lessons: Introduction, Delivering Crucial Information, Soliciting Support, Directing One-on-One and Group Interactions, Facilitating Virtual Conversations, Managing the Difficult Conversation, and a Test Your Knowledge assessment.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
