The world and its people are unique and very culturally diverse. As our workplace changes to include greater diversity, it’s critical for leaders to understand why intercultural communication is important. In this online course you’ll learn concepts of intercultural communication and gain insight on how to better communicate with people of different cultures. You’ll review the principles of communication, and how miscommunication in the workplace can occur between cultures. At the end of this course you’ll understand the difference between individualism and collectivism in business. You’ll also learn how to identify intercultural communication barriers and ways to improve intercultural communication skills.
Understanding the diverse cultural differences in our society today is key to improving intercultural communication in the workplace. With new communication technology available, we can increase cultural awareness and avoid miscommunication. In this course you’ll learn how to encourage intercultural interaction in the workplace by overcoming barriers to effective communication. You’ll review the ethics of intercultural communication, gain awareness of the importance of context in communication, and be able to explain the principles of cross-cultural communication.
Learning objectives
- Learn concepts of intercultural communication such as microcultures, co-cultures, and ethnocentrism
- Understand group communication and how differences can have an impact
- Discover the impact of technology on intercultural communication
- Learn about social identity, cultural awareness, and how gender can be a cultural identity
- Understand modes of learning and how to improve intercultural communication
- Learn about the functions and characteristics of culture
- Discover cultural typologies and intercultural cohesion
Skills you’ll gain
Intercultural CommunicationIntercultural CompetenceInterpersonal CommunicationsCross-Cultural StudiesCultural Competency TrainingCultural ExchangeWhat You'll Learn
- Learn core concepts of intercultural communication such as microcultures, co-cultures, and ethnocentrism
- Identify intercultural communication barriers and ways to improve intercultural communication skills
- Distinguish between individualism and collectivism in business, and high context versus low context communication
- Explain the principles of communication and how miscommunication in the workplace can occur between cultures
- Examine the impact of technology on intercultural communication and cultural awareness
- Explore the functions and characteristics of culture, cultural typologies, and intercultural cohesion
Key Takeaways
- As workplaces become more culturally diverse, leaders need to understand why intercultural communication is important.
- Understanding cultural differences and using new communication technology can increase cultural awareness and help avoid miscommunication.
- Intercultural interaction in the workplace can be encouraged by overcoming barriers to effective communication.
- Effective cross-cultural communication involves awareness of context, the ethics of intercultural communication, and concepts like individualism versus collectivism.
- Social identity, cultural awareness, and gender as a cultural identity all influence intercultural communication.
Frequently Asked Questions
Who is this course for?
It is aimed at leaders and professionals who need to communicate effectively in workplaces with greater cultural diversity.
What topics does the course cover?
It covers the principles of communication, studying intercultural communication, cultural context, individualism versus collectivism, high context versus low context, small group communication, group diversity, cultural awareness, in-group versus out-group, taxonomies of cultural patterns, language, and verbal codes.
What skills will I gain from this course?
You will build skills in intercultural communication, intercultural competence, interpersonal communications, cross-cultural studies, cultural competency, and cultural exchange.
Will I learn how to handle communication barriers between cultures?
Yes. You will learn to identify intercultural communication barriers and ways to improve intercultural communication skills, including how to overcome barriers to effective communication in the workplace.
Does the course address the role of technology in communication?
Yes. You will discover the impact of technology on intercultural communication and how new communication technology can increase cultural awareness and help avoid miscommunication.
Transcript
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The purpose of this tutorial is to introduce you, the student, to concepts in intercultural communication. The ability to competently communicate with people from different cultures has many advantages and benefits. To employ these communication attributes, you will need to gain information and knowledge on effective cultural norms. In this lesson, we will discuss such topics as microcultures, end groups and outgroups, co-cultures, dynamics and group communication, and we will look at important concepts in intercultural communication, such as ethnocentrism, individualistic versus collectivistic cultures, and the Sapir Warf Hypothesis. At the end of many of the chapters, you will be given an opportunity to reflect on the previous lessons. This will assist you in processing some of the information you will encounter.
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