Course Description
Characteristics of senior executives present both challenges and opportunities for your interactions with them. Their role as decision-makers is key to your communication with them in such areas as problem-solving, policymaking, risk management, and growth. How does the power differential between you and executives impact the way you approach communication with them? How can your communication benefit executives?
In these lessons on Interacting with Senior Executives, you will discover that to communicate effectively with senior executives, you must understand their role and how yours relates to it. You’ll see how you can enhance that relationship to build optimal communication and you’ll learn the basics of facilitating informative and persuasive communications you may have with them. These lessons can help you discover how to build rapport with executives to make them receptive to your communication. You’ll understand the most common types of communication with executives – communication to inform and communication to persuade – and how persuasive communication can result in increased revenue, lower costs, greater productivity, and an enhanced reputation for the organization.
What You'll Learn
- Recognize the role of senior executives within organizational dynamics
- Analyze your own role in relation to senior executives
- Build rapport with senior executives to make them receptive to your communication
- Distinguish between communication to inform and communication to persuade
- Facilitate informative and persuasive communications with executives
Key Takeaways
- To communicate effectively with senior executives, you must understand their role and how your own role relates to it.
- Senior executives act as decision-makers in areas such as problem-solving, policymaking, risk management, and growth.
- Building rapport with executives helps make them receptive to your communication.
- The two most common types of communication with executives are communication to inform and communication to persuade.
- Persuasive communication can result in increased revenue, lower costs, greater productivity, and an enhanced reputation for the organization.
Frequently Asked Questions
What does this course cover?
It covers the role of senior executives and how your role relates to it, how to build rapport to make executives receptive to your communication, and the basics of facilitating informative and persuasive communications with them.
What are the two main types of communication with executives addressed in the course?
The course addresses communication to inform and communication to persuade, and explains how persuasive communication can lead to increased revenue, lower costs, greater productivity, and an enhanced reputation for the organization.
Why is understanding an executive's role important for communicating with them?
Because to communicate effectively with senior executives you must understand their role as decision-makers and how your own role relates to it, which lets you enhance the relationship and build optimal communication.
What topics do the lessons include?
The lessons include Senior Executives and Organizational Dynamics, Understanding their Role, Understanding Your Role, Building Rapport, Communication to Inform or Persuade, and a Test Your Knowledge section.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
