Beginner
Provider : Monique Daigneault
8 Lessons · 25m
in Arabic, German, English, Spanish, French, Portuguese, Chinese Simplified
Course Description
Problems in the office occur every day, and if you don't get to the root of the problem, the issue will likely happen again. Use this course to learn about Root Cause Analysis and how you can use it to define problems and evaluate decisions. By the end of this course, you should be able to identify problems from the source and resolve them appropriately using Root Cause Analysis.
What You'll Learn
- Define problems clearly using Root Cause Analysis
- Confirm whether a problem actually exists before acting
- Understand the process behind a recurring problem
- Frame and analyze a problem to find its source
- Implement appropriate solutions that resolve issues at the root
- Identify problems from their source and evaluate decisions
Key Takeaways
- Problems in the office occur every day, and without addressing the root, the issue is likely to happen again.
- Root Cause Analysis is used to define problems and evaluate decisions.
- By the end of the course, learners should be able to identify problems from the source and resolve them appropriately using Root Cause Analysis.
- The course works through defining a problem, confirming it exists, understanding the process, framing it, analyzing it, and implementing the solution.
Frequently Asked Questions
What will I be able to do after completing this course?
By the end of this course, you should be able to identify problems from the source and resolve them appropriately using Root Cause Analysis.
What does this course cover?
The course covers Root Cause Analysis through lessons on defining a problem, confirming a problem exists, understanding the process, framing the problem, analyzing the problem, and implementing the solution.
Why is Root Cause Analysis useful?
Problems in the office occur every day, and if you do not get to the root of the problem, the issue will likely happen again; Root Cause Analysis helps you define problems and evaluate decisions.
