Course Description
Process improvement is a wide-ranging subject that covers how businesses and other organizations can get better at what they do. In this “Process Improvement” course, you will be introduced to the basics of process improvement and how to implement these practices in your workplace. With real-life examples, you will see what continuous process improvement in the workplace means and get ideas and examples of how to implement it. Continuous process improvement uses incremental and/or breakthrough changes to consistently make better company systems, relationships, products and more. There are numerous process improvement strategies and tools that will fit all types of businesses and personalities. This course details specific examples of techniques you can use right away.
Incremental improvement can be as simple as cross-training employees in different skills, while breakthrough improvement could be totally overhauling a product or service. This course also covers key decision-making tools and techniques like process decision programs charts, pairwise comparisons, and multi-voting to help you take immediate action in your organization. Specific examples of other tools covered in the course are affinity diagrams, Six P’s diagrams, fishbone diagrams, cause and effect diagrams, and Pareto charts. By the end of this course you will have a good grasp of how you can begin to use process improvement tools and techniques to improve how your organization operates.
Learning Objectives:
- Identify several process improvement techniques for your business
- Learn about decision-making tools and techniques
- Understand how continuous improvement employs incremental and breakthrough changes
- Learn to recognize process improvement opportunities in your work
- Learn how to use tools, diagrams, and systems for process improvement
What You'll Learn
- Identify several process improvement techniques you can apply in your business
- Use decision-making tools and techniques such as process decision program charts, pairwise comparisons, and multi-voting
- Apply analysis and idea-generation tools including affinity diagrams, Six P's diagrams, fishbone (cause and effect) diagrams, and Pareto charts
- Recognize process improvement opportunities in your own work
- Understand how continuous improvement employs incremental and breakthrough changes
- Apply the Plan-Do-Study-Act approach to improving company systems
Key Takeaways
- Process improvement covers how businesses and other organizations can get better at what they do.
- Continuous process improvement uses incremental and/or breakthrough changes to consistently improve company systems, relationships, products, and more.
- Incremental improvement can be as simple as cross-training employees in different skills, while breakthrough improvement could be totally overhauling a product or service.
- There are numerous process improvement strategies and tools that fit all types of businesses and personalities.
- The course details specific techniques and tools, including decision-making methods and diagrams, that you can use right away.
Frequently Asked Questions
What will this course teach me?
This course introduces the basics of process improvement and how to implement these practices in your workplace, including process improvement techniques, decision-making tools and techniques, and how to recognize improvement opportunities in your work.
What tools and techniques does the course cover?
It covers decision-making tools like process decision program charts, pairwise comparisons, and multi-voting, as well as affinity diagrams, Six P's diagrams, fishbone diagrams, cause and effect diagrams, and Pareto charts.
Does the course include real examples?
Yes. It uses real-life examples to show what continuous process improvement in the workplace means and gives ideas and examples of how to implement it, including specific techniques you can use right away.
What is the difference between incremental and breakthrough improvement in this course?
Continuous improvement employs both: incremental improvement can be as simple as cross-training employees in different skills, while breakthrough improvement could be totally overhauling a product or service.
What topics are included in the lessons?
Lessons include What is Process Improvement?, Types of Process Improvement, Plan-Do-Study-Act, Tools and Techniques for Analyzing Issues, an Interactive Lesson, Tools and Techniques for Generating Ideas, Tools and Techniques for Decision Making, and Tools and Techniques for Analyzing Data.
