Course Description
This course will teach you the basics of Lean Process Improvement and the tools and techniques to apply in your workplace. You’ll learn the A3 Problem Solving technique, how to use spaghetti maps and empathy maps, and the Kano model for assessing customer satisfaction. You’ll also learn the 5S technique, cell and one-piece scheduling and the error-proof practice of Poka-yoke. Finally, you’ll learn the five fundamental Kaizen principles, 20 keys to workplace improvement and tips to help you begin to implement these tools and techniques at your place of business.
What You'll Learn
- Apply the A3 Problem Solving technique to workplace process improvement
- Use spaghetti maps, empathy maps, and the Kano model to assess customer satisfaction
- Implement the 5S technique, cell and one-piece scheduling, and Poka-yoke error-proofing
- Discover the five fundamental Kaizen principles and the 20 Keys to Workplace Improvement
- Create your own model for implementing a Lean project
- Begin implementing these Lean tools and techniques at your place of business
Key Takeaways
- This course teaches the basics of Lean Process Improvement and the tools and techniques to apply in the workplace.
- It covers the A3 Problem Solving technique, spaghetti maps, empathy maps, and the Kano model for assessing customer satisfaction.
- It introduces the 5S technique, cell and one-piece scheduling, and the error-proof practice of Poka-yoke.
- It presents the five fundamental Kaizen principles and 20 keys to workplace improvement.
- It offers tips to help learners begin implementing these tools and techniques at their place of business.
Frequently Asked Questions
What tools and techniques does this course cover?
The course covers the A3 Problem Solving technique, spaghetti maps, empathy maps, the Kano model, the 5S technique, cell and one-piece scheduling, Poka-yoke, Six Sigma, Kaizen, and the 20 Keys to Workplace Improvement.
What will I be able to do after taking this course?
You will learn how to create your own model for implementing a Lean project, understand tools such as the A3 Problem Solving technique and the Kano model, discover the five fundamental Kaizen principles, and learn how to implement these principles, tools, and techniques for process improvement.
What is the Kano model used for in this course?
The course teaches the Kano model as a tool for assessing customer satisfaction.
What skills does this course help develop?
The course supports skills in Kaizen Methodology, Lean Methodologies, Lean Six Sigma, and Process Improvement.
