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Communication Skills for HR Professionals
Learn the key communication skills used in HRPreview the first lesson free — get full access to all 5 lessons.
Beginner Provider : Stephanie Douglas 5 Lessons · 15m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
As an HR professional, you’ll use communication skills to complete many different tasks. These skills help you create job descriptions and postings, hire candidates, resolve employee conflicts, hold performance evaluations, and offer training. You’ll also be responsible for communicating with diverse employees and team members within your organization. You’ll also need these skills to help the company navigate a crisis. Your department is often responsible for providing clear, concise, and effective messaging to stakeholders during a crisis. When the company faces intense change, employees, investors, and leadership may turn to you for answers.
Having strong communication skills is crucial for an HR professional. This course will cover key communication skills like understanding your audience, active listening, nonverbal communication, and empathy. This course also covers crisis communication before, during, and after the crisis. By the end of this course, you’ll have the skills to navigate stressful and high-stakes situations in the workplace.
What You'll Learn
- Identify the core communication skills HR professionals use across hiring, conflict resolution, evaluations, and training
- Apply key communication techniques including understanding your audience, active listening, nonverbal communication, and empathy
- Use empathetic communication when interacting with diverse employees and team members
- Develop a crisis communication plan for before, during, and after a crisis
- Communicate clear, concise, and effective messaging to stakeholders during times of intense change
Key Takeaways
- Strong communication skills are crucial for HR professionals because they underpin tasks such as creating job descriptions, hiring, resolving conflicts, conducting performance evaluations, and offering training.
- Key communication skills covered include understanding your audience, active listening, nonverbal communication, and empathy.
- HR departments are often responsible for providing clear, concise, and effective messaging to stakeholders during a crisis.
- Crisis communication spans three phases: before, during, and after the crisis.
- By the end of the course, learners gain skills to navigate stressful and high-stakes situations in the workplace.
Frequently Asked Questions
Who is this course for?
It is designed for HR professionals who use communication skills to complete tasks such as creating job descriptions and postings, hiring candidates, resolving employee conflicts, holding performance evaluations, and offering training.
What communication skills does this course cover?
The course covers key communication skills including understanding your audience, active listening, nonverbal communication, and empathy, as well as crisis communication before, during, and after a crisis.
Does this course address crisis communication?
Yes. It covers crisis communication before, during, and after the crisis, helping HR professionals provide clear, concise, and effective messaging to stakeholders during a crisis.
What will I be able to do by the end of the course?
You will have the skills to navigate stressful and high-stakes situations in the workplace, including using empathetic communication and developing a crisis communication plan.
What topics are included in the lessons?
The lessons include Introduction, Communication Skills, Empathy for HR Professionals, Crisis Communication for HR, and a Test Your Knowledge assessment.
Professional Certifications and Continuing Education Units (CEUs)
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
