Having successful relationships is key to the success of an organization because it involves its most valuable asset: its employees.
Having successful relationships is key to the success of an organization because it involves its most valuable asset: its employees. In this “Human Relations in Business” training course, you’ll learn skills such as motivation, communication, leadership, teambuilding, understanding an organization’s climate, and building morale. In addition, you’ll review conflict resolution, the art of negotiation, and managing change. This course will teach you conflict resolution strategies and how to improve formal and informal group relationships in the workplace as well.
Learning how to manage human relations in the workplace is a crucial skill for all levels of employees at an organization. Taking the time to improve your communication skills, for example, can go a long way to improving formal and informal relationships in your organization. This course offers a clear definition of human relations and helps you review the types of human relations you'll encounter in the workplace. You’ll learn the behavior process behind motivation, building better teams, and morale-building. Finally, the course will review negotiations and how to manage conflict and change.
Learning objectives
- Understand human relations and the functions of management
- Discover the dynamics of formal vs informal group relationships
- Review conflict management and resolution steps
- Understand the steps to effective negotiation
- Discover ways to reduce fear and resistance to change
Skills you’ll gain
Relationship ManagementRelationship BuildingBusiness CommunicationEmployee RelationsHuman Relations MovementWorkplace RelationshipsWhat You'll Learn
- Understand human relations and the functions of management
- Distinguish the dynamics of formal versus informal group relationships in the workplace
- Apply the behavior process and motivation process, including Maslow's Hierarchy of Needs
- Review conflict management and resolution steps
- Apply the steps to effective negotiation
- Reduce fear and resistance when managing change
Key Takeaways
- Successful relationships are key to organizational success because they involve an organization's most valuable asset, its employees.
- The course defines human relations and reviews the types of human relations encountered in the workplace.
- Improving communication skills can help improve both formal and informal relationships in an organization.
- The course covers motivation, building better teams, and morale-building through the behavior and motivation processes.
- Managing human relations in the workplace is a crucial skill for employees at all levels of an organization.
Frequently Asked Questions
Who is this course for?
It is for employees at all levels of an organization, since learning to manage human relations in the workplace is described as a crucial skill for all levels of employees.
What topics does this course cover?
It covers human relations skills such as motivation, communication, leadership, team-building, understanding an organization's climate, and building morale, along with conflict resolution, the art of negotiation, and managing change.
What skills will I gain from this course?
You'll build skills in relationship management, relationship building, business communication, employee relations, the human relations movement, and workplace relationships.
How does the course approach motivation?
It teaches the behavior process behind motivation and the motivation process, including Maslow's Hierarchy of Needs covering physiological, safety-security, social, esteem, self-actualization, and society needs.
Does the course address change in the workplace?
Yes, it reviews how to manage change and discover ways to reduce fear and resistance to change.
Transcript
Show transcript (free preview lesson)
Transcript of the free preview lesson. Remaining lessons unlock with the full course.
Welcome to a course entitled Human Relations in Business by Knowledge City. This class is an extremely important class in business. Because we get into areas of the human relations skills, it's an overview class. Each of the skills of human relations, Knowledge City has a separate course in those. So my goal with this class, and you, is to introduce each of the skills, not go into great depth, but introduce the skills, and what are these human relations skills? Motivation, communication, leadership, team building, and organizational climate and morale. We will also introduce three other skills, not necessarily human relations skills, but that are sisters or cousins of these skills. And they are conflict management, the art of negotiation, and managing change. My name is Robert Ash. I've been teaching college courses for about 40 years now, primarily in Orange County, California. I retired a couple of years ago, and I'm still teaching some online classes. Well, let's get started with this very important, not only business skill, and management skill, but life skill, human relations.
Learn on the Go
Take your learning anywhere — the KnowledgeCity mobile app lets you watch lessons on the go.