Conflict Management

Fix problems and enable growth through positive changes.

Preview the first lesson free — get full access to all 54 lessons.

Course: On-Demand

Conflict management. One of the most serious and often unpleasant challenges that an organization can face is internal conflict. It is true that are those managers who have dealt with internal conflict in the past, and those that are going to be dealing with it in the future. No one gets out unmarked. If the conflict is identified quickly, dealt with openly, and resolved in a timely and professional manner, it can be more that an unpleasant reality. It can actually be an opportunity for company growth, strength, and positive change. Conflict can offer the chance to fix problems, reset procedures and relationships, establish new standards of behavior, demonstrate qualities of leadership, equality, fairness, and trust. My name is Brian Goldojarb. I'm going to be teaching this class on conflict management. My background goes 20 years in the past, in managing and running a family business with, at times, up to 150 different employees. My experience in dealing with conflict management, working in a diverse workforce is deep and extensive. And it'll be my pleasure and opportunity to share some of my insights, experience, and help with you as we go through this course. Because of the strong emotions that often accompany workplace conflict, the most common management response to it is unfortunately to ignore it and hope that it goes away. The likely result is that the conflict grows like a snowball barreling downhill getting progressively bigger, causing chaos and confusion in it's passing, and damaging an ever growing population of innocent co-workers. The risk of not acknowledging and resolving conflict with focused and purposeful action is the potential lose of valuable, key employees, plummeting company morale, and severally reduced quality and productivity. As the conflict spills over onto your customer service presence, well your ability to compete successfully in a tough market place may be lost as well. We'll examine workplace conflict from it's fundamental causes, it's tell-tale signs, what should be done, how to do it, and when to start. We'll examine the strategies of conflict facilitation, negotiation, mediation, and the very structure of how a successful and lasting resolution process is built. We'll take a look at your role in the process, including skill sets, qualities, and personal characteristics that promote leadership in you and trust from your employees. As every organization is unique as the individuals within them, there is no hard and fast rule book to follow. This course won't be paint-by-the-numbers work. This is about fundamentals and guidelines. The most valuable guidelines we'll offer are the principles of neutral behavior, active listening, patience, and tolerance. What we've assembled for you here is a detailed and comprehensive overview of these principles and how they can assist you in managing the stormy seas of workplace conflict.

Essential Provider : Brian Goldojarb 11 chapters · 54 Lessons · 2h 56m in Arabic, English

Course Description

In this “Conflict Management” course, you will learn the fundamentals of dispute and conflict resolution, including how you can resolve conflict in the workplace. We often see disagreements as something obstructive, but there are strategies to overcome this and turn it into something positive and helpful. You will learn to break down the elements of successful conflict management and will discuss the positive changes and outcomes of a successful conflict resolution process that follows a set structure.

In addition to general conflict resolution, the course will also teach you how to be an effective mediator by discussing the character and skill set of a conflict mediator, the perfect strategies for negotiating, and the structure of a conflict resolution meeting. It will also teach you the techniques and methods for resolving conflict, and the elements of successful conflict management. Conflicts may be uncontrollable, but knowing how to use data to build a framework for solutions, as well as getting the conflicted parties to make verbal commitments about the conflict and resolution, will help you stay on top of even the most difficult situation.

What You'll Learn

Identify the most common sources of workplace and office conflict
Resolve conflicts by recognizing, analyzing, and facilitating solutions
Negotiate differences between co-workers and handle complex disputes
Create a safe and comfortable environment while listening actively and gathering data
Apply techniques and methods for resolving conflict using a structured process
Resolve conflict across mixed genders, cultures, and ethnicities

Key Takeaways

Disagreements are often seen as obstructive, but strategies exist to turn conflict into something positive and helpful.
Successful conflict management follows a set structure and breaks down into identifiable elements.
Being an effective mediator requires a specific character and skill set, sound negotiating strategies, and a structured conflict resolution meeting.
Using data to build a framework for solutions and getting conflicted parties to make verbal commitments helps you stay on top of difficult situations.
Effective resolution involves recognizing, analyzing, and facilitating solutions while separating ego from authority and responsibility.

Frequently Asked Questions

What does this Conflict Management course cover?

It covers the fundamentals of dispute and conflict resolution, including how to resolve conflict in the workplace, the elements of successful conflict management, the positive outcomes of a structured resolution process, and how to be an effective mediator through negotiation strategies and a structured conflict resolution meeting.

What skills will I gain from this course?

You will gain skills in anger management, conflict management, conflict resolution, employee conflict resolution, negotiation training, and problem management.

Will I learn how to be a mediator?

Yes. The course teaches you how to be an effective mediator by discussing the character and skill set of a conflict mediator, strategies for negotiating, and the structure of a conflict resolution meeting.

Does the course address conflict among diverse groups?

Yes. One of the learning objectives is resolving conflict with mixed genders, cultures, and ethnicities.

How does the course approach finding solutions to conflict?

It teaches you to use data to build a framework for solutions, find and validate the data, identify interests and positions, and get the conflicted parties to make verbal commitments about the conflict and resolution.