Course Description
Research shows that when leaders display hostility, it can have a ripple effect throughout the organization. As a leader, you can benefit from discovering how to be a peaceful role model for your employees. This can reduce the chances of hostility at all levels of the company, including management. Hostile behavior can be physically and psychologically destructive, so it’s important to be able to identify it in the workplace. Let us help you to maintain a safe and welcoming environment.
This course is designed to help you protect your company’s most important assets–your workforce. You’ll learn to recognize major factors that create hostility, and understand how certain behaviors can be seen as threatening or offensive. We’ll teach you how to skillfully communicate so you can avoid escalating tense situations. We’ll also discuss how acting without regulating our emotions can create a hostile environment.
What You'll Learn
- Identify the many facets of a hostile work environment and how it affects a workplace
- Explore the reasons and causes behind hostility at work
- Recognize behaviors that can be seen as threatening or offensive
- Communicate skillfully to avoid escalating tense situations
- Develop emotional intelligence and active listening to resolve issues
- Determine the best response to workplace hostility
Key Takeaways
- Research shows that when leaders display hostility, it can have a ripple effect throughout the organization.
- Being a peaceful role model as a leader can reduce the chances of hostility at all levels of the company, including management.
- Hostile behavior can be physically and psychologically destructive, making it important to identify it in the workplace.
- Acting without regulating our emotions can create a hostile environment.
- Emotional intelligence and active listening can help resolve issues in the workplace.
Frequently Asked Questions
Who is this course designed for?
This course is designed for leaders looking to be a peaceful role model for their employees and to protect their company's most important assets, their workforce.
What will this course teach me?
You will learn to recognize the major factors that create hostility, understand how certain behaviors can be seen as threatening or offensive, communicate skillfully to avoid escalating tense situations, and develop emotional intelligence and active listening to resolve issues.
What topics do the lessons cover?
The lessons cover an Introduction, Identifying a Hostile Work Environment, Examining the Causes of a Hostile Work Environment, Determining the Best Response to Workplace Hostility (Parts 1 and 2), and a Test Your Knowledge section.
What skills will I gain from this course?
The course builds skills in handling confrontation, aggression replacement training, anger management, hostile work environment awareness, workplace relationships, and workplace violence prevention and response.
Why is it important to identify hostile behavior in the workplace?
Hostile behavior can be physically and psychologically destructive, so identifying it helps maintain a safe and welcoming environment.
