Course Description
Interpersonal skills are often necessary for success in the professional world. As a professional, you will have to persuade others, negotiate your needs, and convey important information. This involves using tact to communicate effectively and respectfully. Because of this, it is beneficial to know how to establish credibility, communicate without offending others, and build respectful relationships. How can you communicate with tact to develop credibility and persuade others? How can you negotiate your needs while still respecting others?
In this Interpersonal Skills and Empathy course, you will learn the skills needed for effective communication in the workplace. Effective communication requires tact, non-verbal cues, and active listening. You will also learn about other interpersonal skills like creating credibility, negotiating your needs, and establishing connections through rapport and small talk. By the end of this course, you will be able to have more productive interactions with others using interpersonal, negotiation, and communicative skills.
What You'll Learn
- Recognize the elements of tact when communicating in the workplace
- Apply interpersonal skills to have more productive professional interactions
- Demonstrate credibility and communicate credibly with others
- Build rapport through small talk and asking questions
- Negotiate your needs and say no while still respecting others
- Use non-verbal cues and active listening for effective communication
Key Takeaways
- Interpersonal skills are often necessary for success in the professional world, where you must persuade others, negotiate your needs, and convey important information.
- Effective communication requires tact, non-verbal cues, and active listening.
- Communicating with tact helps you establish credibility, persuade others, and build respectful relationships without offending people.
- Establishing connections through rapport and small talk is part of strong interpersonal skill sets.
- By the end of the course, you will be able to have more productive interactions using interpersonal, negotiation, and communicative skills.
Frequently Asked Questions
Who is this Interpersonal Skills and Empathy course for?
It is for professionals who need to persuade others, negotiate their needs, and convey important information effectively and respectfully in the workplace.
What will I learn in this course?
You will learn the skills needed for effective workplace communication, including tact, non-verbal cues, and active listening, as well as creating credibility, negotiating your needs, and establishing connections through rapport and small talk.
What topics do the lessons cover?
The lessons cover having tactful interactions, communicating credibly, building rapport through small talk and questions, and negotiating your needs and saying no, followed by a knowledge test.
What will I be able to do after completing this course?
By the end of the course, you will be able to have more productive interactions with others using interpersonal, negotiation, and communicative skills.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
