Course Description
Skills You Will Learn
- Complex Problem Solving
- Creative Problem Solving
- Problem Solving
- Troubleshooting (Problem Solving)
- A3 Problem Solving Techniques
- Problem Management
What You'll Learn
- Identify and clearly define problems so they can be resolved successfully
- Move through the problem-solving process using a guided case study
- Recognize sources of conflict, including bias, fear, and misinformation or lack of knowledge
- Apply conflict resolution styles such as avoiding, accommodating, compromising, and collaborating
- Distinguish illogical reasoning, including hasty generalization, straw man, slippery slope, and weak analogy
- Use logical reasoning approaches such as inductive reasoning, deductive reasoning, and inference
Key Takeaways
- Clearly identifying a problem makes you more equipped to resolve it successfully.
- Problems surface in personal, professional, and academic life and can disrupt momentum.
- Conflict can arise from sources such as bias, fear, and misinformation or lack of knowledge.
- There are multiple conflict resolution styles, including avoiding, accommodating, compromising, and collaborating.
- Reasoning can be illogical, as in hasty generalization or straw man, or logical, as in inductive and deductive reasoning.
Frequently Asked Questions
Who is this Problem Solving course for?
It is an online employee training course for anyone who wants to move more effectively through the problem-solving process in their personal, professional, or academic life.
What does the course cover?
It covers identifying and resolving problems, sources of conflict (such as bias, fear, and misinformation), conflict resolution styles (avoiding, accommodating, compromising, collaborating, and more), and reasoning, including illogical and logical reasoning.
How is the course taught?
The course uses a case study to clearly guide you through problem-solving procedures.
What skills does this course help build?
It supports skills including complex problem solving, creative problem solving, troubleshooting, A3 problem solving techniques, and problem management.
What types of reasoning are addressed?
The course addresses illogical reasoning such as hasty generalization, straw man, slippery slope, weak analogy, appeal to authority, and appeal to pity, as well as logical reasoning including inductive reasoning, deductive reasoning, and inference.
