Certifying Organizations
Course Description
Guiding employees to perform at their best can require the right knowledge, so determining who makes a great resource can be a defining step in what you know about your employees. This course can help you leverage information about employee interactions with peers, supervisors, customers, and partners, so you can gain optimal insight into an employee’s performance. Learn about how selecting multiple raters provides a more complete view of strengths and weaknesses, and use best practices for analyzing this data. As a supervisor, you will be better able to apply this info to see ways you can focus your development efforts.
The lessons in this course, The 360-Degree Feedback Process, teach the importance of surveying both internal and external raters in this assessment. You will learn about the process, tools, and methods to gather information about an employee’s performance. At the end of this course, you will know how to execute a structured feedback system to improve employee performance and add value to an organization.
Learning Objectives:
- Understand the importance of selecting raters
- Understand the process of collecting feedback
- Identify tools to collect data
- Identify methods to analyze data
Skills You Will Learn
- Data Analysis
- Data Collection
What You'll Learn
- Understand the importance of selecting multiple raters to gain a more complete view of an employee's strengths and weaknesses
- Identify the sources of information for assessing employee interactions with peers, supervisors, customers, and partners
- Apply the process of collecting feedback from both internal and external raters
- Identify tools and methods to gather and analyze performance data
- Execute a structured feedback system to improve employee performance and add value to an organization
Key Takeaways
- Selecting multiple raters provides a more complete view of an employee's strengths and weaknesses.
- Surveying both internal and external raters is important in a 360-degree assessment.
- Gathering information about employee interactions with peers, supervisors, customers, and partners gives optimal insight into performance.
- Supervisors can apply 360-degree feedback to focus their development efforts.
- A structured feedback system can improve employee performance and add value to an organization.
Frequently Asked Questions
Who is this course for?
This course is designed for supervisors, who will be better able to apply the information to see ways they can focus their development efforts and improve employee performance.
What does the 360-Degree Feedback Process course cover?
It teaches the importance of selecting raters, the process of collecting feedback, and the tools and methods used to gather and analyze information about an employee's performance, including surveying both internal and external raters.
What skills will I gain from this course?
The course develops skills in data collection and data analysis as applied to gathering and analyzing employee performance feedback.
How is the course structured?
The course includes lessons such as Introduction, Sources of Information, Assessment, two-part Feedback Process lessons, two Methods and Tools lessons, and a Test Your Knowledge section.
What will I be able to do after completing this course?
By the end of the course, you will know how to execute a structured feedback system to improve employee performance and add value to an organization.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
