Course Description
What influences the way we talk with other people? In these lessons, we’ll examine the styles and influences that affect communication, important presentation skills, verbal and nonverbal cues, and how to best communicate online and over the phone.
What You'll Learn
- Identify intrapersonal, interpersonal, presentational, and small-group communication
- Recognize the factors that influence business communication
- Apply important presentation skills
- Interpret verbal and nonverbal cues in communication
- Practice effective online and phone communication
- Understand how a mixture of cues can create communication confusion through multi-signaling
Key Takeaways
- Communication is shaped by different styles and influences that affect how we talk with other people.
- Business communication is affected by specific influencing factors.
- Verbal and nonverbal cues both play a role in how messages are understood.
- A mixture of cues can create communication confusion through multi-signaling.
- Communicating online and over the phone requires its own practices and skills.
Frequently Asked Questions
What topics does this course cover?
The course examines communication styles and influences, presentation skills, verbal and nonverbal cues, and how to best communicate online and over the phone.
What are the learning objectives of this course?
Learners learn about intrapersonal, interpersonal, presentational, and small-group communication, find out what factors influence business communication, and discover how a mixture of cues can create communication confusion via multi-signaling.
What lessons are included in this course?
The lessons are Communication Styles and Influences, Presentation Skills, Verbal and Nonverbal Cues, Online and Phone Communication Practices, and a Test Your Knowledge assessment.
What skills will I gain from this course?
The course builds skills in influencing, interpersonal communications, communication strategies, human communication, online communication, and understanding social influences.
Does this course include a knowledge check?
Yes, the course includes a Test Your Knowledge lesson.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
