Course Description
We all go through times in our career when we need to rely on someone else. In these moments, it’s helpful to have developed relationships with people in your industry built on mutual trust and thoughtful communication. Part of this process is establishing clear expectations for all of the professional relationships you have, so you know who in your network to approach in different situations. Clear, honest communication is key. The better you and your contacts communicate, the more beneficial the relationship will be for both parties. By practicing emotional intelligence, you become more prepared to navigate business relationships in a genuine, meaningful way.
In this course, you’ll learn how setting clear expectations can strengthen business relationships. You’ll develop your communication skills by practicing attentive listening. Finally, we’ll go over what it means to have emotional intelligence. We’ll explore this concept in detail, reviewing the five main skills most associated with emotional intelligence. During these lessons, you’ll learn how to establish trust between you and your professional contacts. In this way, you’ll discover how to build a foundation for a strong, long-lasting business relationship.
What You'll Learn
- Practice building trust and creating bonds with professional contacts
- Develop effective communication skills through attentive listening
- Develop emotional intelligence for the workplace, including the five main skills associated with it
- Set clear expectations to strengthen business relationships
- Manage expectations across your professional relationships
Key Takeaways
- Developing relationships built on mutual trust and thoughtful communication helps when you need to rely on others in your career.
- Establishing clear expectations for professional relationships helps you know who in your network to approach in different situations.
- Clear, honest communication makes a business relationship more beneficial for both parties.
- Practicing emotional intelligence prepares you to navigate business relationships in a genuine, meaningful way.
- Establishing trust between you and your professional contacts builds a foundation for a strong, long-lasting business relationship.
Frequently Asked Questions
What will I learn in this course?
You'll learn how setting clear expectations can strengthen business relationships, develop your communication skills by practicing attentive listening, and explore emotional intelligence, including the five main skills most associated with it.
How does this course help build business relationships?
It teaches you to establish trust between you and your professional contacts so you can build a foundation for a strong, long-lasting business relationship.
What topics do the lessons cover?
Lessons cover building trust and creating bonds, developing effective communication skills, developing emotional intelligence in the workplace, and managing expectations in business relationships, followed by a Test Your Knowledge section.
What are the main learning objectives?
To practice building trust and creating bonds, develop effective communication skills, and develop emotional intelligence for the workplace.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
