KnowledgeCity

Choosing the Right Communication Tools

Learn to choose the best communications tools for your digital work environment
Preview the first lesson free — get full access to all 3 lessons.

To view this video please enable JavaScript.

Course: On-Demand
Beginner  Provider Brielle Plump  3 Lessons ·  7m  in Arabic, German, English, Spanish, French, Portuguese, Chinese Simplified 

Course Description

This module covers how to choose the best digital communications tools that you can use to communicate effectively with your virtual team. It covers types of working relationships, shows how to determine what communications channel best fits a particular situation, and gives tips for effective communication. 

What You'll Learn

  • Learn about the continuum of teamwork
  • Distinguish between the three types of teamwork interdependence
  • Determine what types of work situations warrant what types of communication
  • Apply best communication practices for email and video conferencing
  • Choose the communication channel that best fits a particular situation

Key Takeaways

  • This module covers how to choose the best digital communication tools for communicating effectively with a virtual team.
  • It explains types of working relationships and the continuum of teamwork, including the three types of teamwork interdependence.
  • It shows how to determine which communication channel best fits a particular situation based on the purpose of the communication.
  • It provides tips for effective communication, including best practices for email and video conferencing.

Frequently Asked Questions

What does this course cover?

It covers how to choose the best digital communication tools for communicating effectively with a virtual team, including types of working relationships, how to determine which communication channel fits a particular situation, and tips for effective communication.

Who is this course for?

It is suited to people who communicate with a virtual team and want to choose the right communication tools and channels for different situations.

What lessons are included?

The lessons are Types of Working Relationships, Purpose of the Communication, and Tips for Effective Emails and Video Conferencing.

What skills will I gain?

You will learn about the continuum of teamwork, distinguish between the three types of teamwork interdependence, understand which work situations warrant which types of communication, and learn best communication practices for email and video.

Professional Certifications and Continuing Education Units (CEUs)

Project Management Institute (PMI®)

Professional Development Units (PDUs): 0.25

Certification Program Categories:
Ways of WorkingPower SkillsBusiness Acumen

KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.

Society for Human Resource Management (SHRM®)

Professional Development Credits (PDCs): 0.25

Certification Program Categories:
Leadership & NavigationBusiness AcumenConsultationGlobal MindsetEthical PracticeRelationship ManagementAnalytical AptitudeCommunicationDiversity, Equity & Inclusion

KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).