People around the world are facing serious emotional challenges: a global pandemic, oppression, extreme weather, economic downturn and civil unrest.
People around the world are facing serious emotional challenges: a global pandemic, oppression, extreme weather, economic downturn and civil unrest. Adding work and family obligations into the mix could possibly cause serious damage to a person’s mental stability. We are facing a worldwide mental health crisis. People need tools to cope, and it all starts with emotional intelligence.
In these lessons, you’ll learn what emotional intelligence is and why it’s important in times of crisis. We’ll show you examples of people using—and not using—their emotional intelligence, or emotional quotient (EQ). You’ll also discover what you can do to improve your own emotional intelligence and how to help the people around you to do the same. We’ll also address using emotional intelligence to end victim mentality. This course will provide you with practical advice and easy-to-use strategies to improve your EQ and help you succeed at work and beyond.
Learning Objectives
- Describe the concept of emotional intelligence
- Distinguish thoughts and behaviors that can help or harm your emotional stability
- Demonstrate the use of emotional intelligence for success
- Define unhelpful and destructive emotional patterns
- Recognize the Emotional Intelligence Quadrant
Skills you’ll gain
Emotional IntelligenceEmotional StabilitySocial IntelligenceEmotional HealthEmotional SupportSocial-Emotional Learning (SEL)What You'll Learn
- Describe what emotional intelligence (EQ) is and why it matters in times of crisis
- Distinguish thoughts and behaviors that help or harm your emotional stability
- Demonstrate how to use emotional intelligence for success at work and beyond
- Recognize the four parts of the Emotional Intelligence Quadrant: self-awareness, self-management, social awareness, and relationship management
- Define unhelpful and destructive emotional patterns, including the victim mentality
- Apply practical strategies such as showing people you care and the H.O.W. Formula
Key Takeaways
- Emotional intelligence gives people tools to cope during serious challenges such as a global pandemic, economic downturn, and civil unrest.
- The course uses contrasting case studies, Gabriel (low EQ as a barrier to success) and Whitney (high EQ saving the day), to illustrate emotional intelligence in action.
- The Emotional Intelligence Quadrant is built on self-awareness, self-management, social awareness, and relationship management.
- Emotional intelligence can be used to end the victim mentality and replace destructive emotional patterns.
- The course offers practical advice and easy-to-use strategies, including showing people you care and the H.O.W. Formula, to improve your EQ.
Frequently Asked Questions
What will I learn in this course?
You'll learn what emotional intelligence is and why it's important in times of crisis, how to improve your own emotional intelligence, how to help the people around you do the same, and how to use emotional intelligence to end the victim mentality.
Who is this course for?
It is for people facing serious emotional challenges who need tools to cope and want practical strategies to improve their EQ and succeed at work and beyond.
Does the course use real examples?
Yes. It includes case studies showing people using and not using their emotional intelligence, including Gabriel, whose low EQ is a barrier to success, and Whitney, whose high EQ saves the day.
What topics and frameworks does the course cover?
It covers self-awareness, self-management, social awareness, relationship management, the Emotional Intelligence Quadrant, ending the victim mentality, applying emotional intelligence at work, showing people you care, and the H.O.W. Formula.
What skills will I gain?
The course builds skills in emotional intelligence, emotional stability, social intelligence, emotional health, emotional support, and social-emotional learning (SEL).
Transcript
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Emotional Intelligence in a Time of Crisis Welcome to KnowledgeCity's course, "Emotional Intelligence in a Time of Crisis." Each day, people from around the world are facing new challenges. Whether it is a global pandemic, war, oppression, social injustice or extreme weather, turmoil is often the results. We see this in civil unrest, economic downturn, food scarcity, unemployment and other socioeconomic factors. Maintaining emotional stability within oneself in the workplace and at home will help with navigating stressful times successfully. In this course, you will learn why emotional intelligence is important in times of crisis. I will show you examples of people using, or not using, their emotional intelligence. You will discover what you can do to improve your own emotional intelligence and help the people around you do the same. I will also give you some practical advice and easy to use strategies. Let's get started.
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