Course Description
Why is two-way communication important? Effective communication requires information and feedback. With the many digital communication tools we have available today, two-way communication in the workplace has been greatly enhanced in business. To be an effective communicator, it’s important to understand the difference between one-way and two-way communication and the flow of two-way communication. In this course, you’ll learn what two-way communication is and how you can be a better communicator at work and at home.
Group chat, social media, video conferencing, mobile devices, texting, email…these digital communication tools that we rely on can improve the flow of two-way communication in teams. But what is two-way communication and why is two-way communication important? Many of us really do not understand the difference between one-way and two-way communication. In this communication training course, through the study of one-way versus two-way communication activity, you’ll learn how to improve two-way communication in the workplace. You’ll learn the subtle way that one-way communication can go wrong and how to improve the flow of two-way communications in teams.
Learning objectives
- Understand the difference between one-way and two-way communication
- Discover how two-way communication has changed in the digital age
- Learn why feedback is important in communication
- Review the basic flow of two-way communication
- Discover how collaboration tools can be used with two-way communication
- Understand the pros and cons of technology in two-way communication
- Discover different types of two-way communication and when to use each one
What You'll Learn
- Understand the difference between one-way and two-way communication
- Review the basic flow of two-way communication
- Discover how two-way communication has changed in the digital age and how collaboration tools support it
- Recognize why feedback is important in communication
- Evaluate the pros and cons of technology in two-way communication
- Identify different types of two-way communication and when to use each one
Key Takeaways
- Effective communication requires both information and feedback, not just the transmission of a message.
- Digital tools such as group chat, social media, video conferencing, mobile devices, texting, and email can improve the flow of two-way communication in teams.
- One-way communication can go wrong in subtle ways, which is why understanding the difference between one-way and two-way communication matters.
- Two-way communication can take place face-to-face, in writing, and through external communication, with different types suited to different situations.
- Establishing rapport, building trust, and encouraging interaction help improve two-way communication in teams.
Frequently Asked Questions
What is this course about?
This communication training course teaches what two-way communication is, the difference between one-way and two-way communication, the basic flow of two-way communication, and how to become a better communicator at work and at home.
How does the course address technology and digital communication?
It covers how two-way communication has changed in the digital age, how collaboration tools can be used with two-way communication, and the advantages and disadvantages of technology in two-way communication.
What skills does this course help build?
The course focuses on skills including lateral communication, taking messages, communication strategies, human communication, online communication, and two-way radios.
What topics do the lessons cover?
Lessons include what two-way communication is, its basic flow, using technology, establishing rapport and building trust, encouraging interaction, improving two-way communication in teams, face-to-face interactions, written communication, and external communication.
Who can benefit from this course?
It is intended for anyone who wants to become a more effective communicator at work and at home by understanding and improving the flow of two-way communication.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
