Course Description
Managing expectations helps to increase the probability of project success by ensuring that your stakeholders are clearly aware of and understand the project benefits and risks. Expectation management is all about communication and in this Project Management: The Skill of Managing Expectations course, you will learn interpersonal and management skills as well as supporting documentation that will help you ensure expectations are clearly understood by all project stakeholders. Managing expectations eliminates two common issues in project management: the client blurring the line between an expectation and a commitment, and a client having unrealistically high expectations. When disputes arise, during a project, the source can usually be traced back to miscommunicated expectations. This course is designed to help you set realistic expectations upfront, clearly communicate them by determining the best method to give project updates, as well as manage and deliver on expectations which will lead to the overall success of your projects.
What You'll Learn
- Identify the 4 key elements of managing expectations
- Evaluate stakeholder expectations across your projects
- Explain the benefits of using interpersonal skills to manage expectations
- Develop a change log document
- Evaluate changes that require updated project documentation
- Determine the best method for giving project updates to communicate expectations clearly
Key Takeaways
- Managing expectations increases the probability of project success by ensuring stakeholders clearly understand the project's benefits and risks.
- Expectation management is fundamentally about communication, supported by interpersonal and management skills and by supporting documentation.
- It addresses two common project issues: clients blurring the line between an expectation and a commitment, and clients holding unrealistically high expectations.
- When disputes arise during a project, the source can usually be traced back to miscommunicated expectations.
- Success comes from setting realistic expectations upfront, communicating them clearly, and then managing and delivering on them.
Frequently Asked Questions
Who is this course for?
It is designed for those involved in project management who want to set realistic expectations upfront, communicate them clearly, and manage and deliver on them to support overall project success.
What will I learn in this course?
You will learn interpersonal and management skills along with supporting documentation that help ensure expectations are clearly understood by all project stakeholders, including identifying the 4 key elements of managing expectations, evaluating stakeholder expectations, developing a change log document, and evaluating changes that require updated project documentation.
What topics does the course cover?
The lessons cover the importance of managing expectations, supporting documentation and information, interpersonal and management skills, document updates, and a Test Your Knowledge section.
What skills does this course help build?
It supports skills in expectation management, implementing projects, project assurance, project management, project risk management, and stakeholder management.
Why is managing expectations important for project success?
Managing expectations increases the probability of project success by ensuring stakeholders understand the benefits and risks, and it helps prevent disputes, which can usually be traced back to miscommunicated expectations.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
