Hospitality & Travel

Five-star service, every shift.

Onboard seasonal and frontline staff in days, not weeks — and keep brand-standard guest service, food safety, and compliance consistent across every property.

Request a demo See how it fits

Trusted by hospitality and travel teams

Built for the Front Line

How KnowledgeCity fits hospitality & travel

One platform — built for high-turnover, multilingual frontline teams across every property.

Learn

Train every role, end to end

Learning Library
Tap a ready-made library of 50,000+ courses covering ServSafe-aligned food safety, responsible alcohol service, harassment prevention, and hospitality service skills — deployable on day one.
LMS
Get new hires productive in days with a mobile, multilingual portal they complete on their phones — so housekeeping, front desk, and kitchen teams are ready before peak season.
AI Course Creator
Turn brand standards, recipes, and SOPs into polished microlearning, then publish in every language your staff speaks — automatically.

Explore the Learn suite

Comply

Make compliance provable

SOP & Policy Manager
Distribute updated SOPs and policies and capture signed attestations from every employee — giving you an audit-ready record across all locations.
Incident Management
Log, route, and track guest and safety incidents in one system so nothing falls through the cracks and you have defensible documentation when it matters.

Explore the Comply suite

Grow

Find the gaps, close the gaps

Competency Builder
Define role-based competency standards for every position so a bartender, concierge, or housekeeper is trained and measured the same way at every location.
Skills Assessment
Assess service, safety, and systems skills before staff hit the floor, and pinpoint exactly who needs a refresher before it shows up in a guest review.

Explore the Grow suite

Perform

Turn reviews into growth

Talent Assessment
Screen candidates at scale with pre-hire talent assessments that surface service aptitude and reliability — so you fill shifts fast without sacrificing quality.
Performance Management
Run lightweight performance reviews and goal tracking that connect training to guest-experience outcomes across properties and seasons.

Explore the Perform suite

The cost of getting this wrong

Turnover and one bad review cost more than training.

#1 for wage violations: Food service led every U.S. industry in federal wage-and-hour violations — over 4,000 cases.¹⁹
$5,864: Average cost of losing and replacing one restaurant employee — multiplied across relentless frontline churn.¹¹
67%: Annual turnover in leisure & hospitality — the highest of any U.S. industry.⁴

Everything your workforce needs, on one platform.

A quick walkthrough tailored to your team — learning, compliance, skills, and performance on one login.

What to expect in your demo:

Your goals & challenges

A focused conversation about your team’s goals and where training falls short today.

See it in action

A live demo of the course library, LMS, compliance, skills, and performance tools.

Pricing for your team

Straightforward pricing based on your team size and the solutions you choose.

Answers & next steps

Integrations, rollout, support — ask anything and leave with a clear plan.

Request your demo

Tell us about your goals and we’ll tailor the walkthrough to your team.

FAQ

Questions hospitality & travel teams ask

Can we onboard seasonal staff before peak season starts?

Yes. The mobile, multilingual portal lets you assign and complete onboarding in days, so housekeeping, front-of-house, and kitchen teams are ready before the rush — no desks or laptops required.

Does the library cover food safety and responsible alcohol service?

Yes. The 50,000+ course library includes ServSafe-aligned food safety, responsible alcohol service, harassment prevention, and guest-experience training — ready to deploy without building anything in-house.

Our frontline staff speak many languages. Is the platform multilingual?

Yes. Both the learner portal and AI-generated courses support multiple languages, so every employee learns brand standards and safety procedures in the language they understand best.

How do we keep service consistent across multiple properties?

Define role-based competency standards once and apply them everywhere, so the same position is trained and measured identically at every location — backed by skills assessments and performance reviews.

Can we prove compliance during an audit or after an incident?

Yes. The SOP & Policy Manager captures signed attestations from every employee, and Incident Management logs and tracks guest and safety events — giving you audit-ready, defensible documentation across all properties.