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The Basics of Conflict Management
Explore the basics on conflict management to promote a more harmonious work environmentPreview the first lesson free — get full access to all 6 lessons.
Intermediate Provider : Katy Fleming 6 Lessons · 17m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
This course on The Basics of Conflict Management examines emotional intelligence and the cycle of emotions in conflict. You’ll learn about the benefits of developing cultural intelligence and explore the conflict cycle. You’ll also learn about how to avoid escalating emotions.
What causes conflict in the workplace, and how can you manage it better when it happens? Effective conflict management is key to being a successful leader. After all, a harmonious work environment is essential for productivity and overall well-being. In this course, we will explore the concepts of emotional intelligence and cultural intelligence, as well as how developing both contributes to leadership skills and the development of individual, social, and organizational well-being. We will examine the conflict cycle, emphasizing the role of interpersonal and organizational factors. This course will also address the “chimp paradox” and its relevance in conflict escalation, as well as practical strategies for managers to acknowledge and regulate emotions in conflict situations, leading to a more productive work environment.
What You'll Learn
- Define emotional intelligence and cultural intelligence
- Explore the conflict cycle and the role of interpersonal and organizational factors
- Identify strategies for avoiding escalating emotions in conflict situations
- Examine the cycle of emotions in conflict and the "chimp paradox" relevant to conflict escalation
- Apply practical strategies for managers to acknowledge and regulate emotions in conflict
Key Takeaways
- Effective conflict management is key to being a successful leader and supports a harmonious, productive work environment.
- Developing both emotional intelligence and cultural intelligence contributes to leadership skills and to individual, social, and organizational well-being.
- The conflict cycle is shaped by interpersonal and organizational factors.
- The "chimp paradox" is relevant to understanding how emotions escalate in conflict.
- Managers can acknowledge and regulate emotions in conflict situations to create a more productive work environment.
Frequently Asked Questions
What does this course cover?
It examines emotional intelligence and the cycle of emotions in conflict, the benefits of developing cultural intelligence, the conflict cycle, and how to avoid escalating emotions. It also addresses the "chimp paradox" and practical strategies for managers to acknowledge and regulate emotions in conflict situations.
Who is this course for?
It is aimed at managers and leaders, as effective conflict management is key to being a successful leader and the course covers practical strategies for managers to regulate emotions in conflict situations.
What skills will I gain?
The course builds skills in emotional intelligence, intercultural competence, and conflict management.
What are the learning objectives?
To define emotional and cultural intelligence, explore the conflict cycle, and identify strategies for avoiding escalating emotions.
What lessons are included?
Lessons include Introduction; Emotional Intelligence and the Cycle of Emotions in Conflict; The Benefits of Developing Cultural Intelligence; Exploring the Conflict Cycle; Avoiding Escalating Emotions; and Test Your Knowledge.
