Course Description
Feedback is an essential part of any process to ensure its effectiveness. When implemented in the workplace, feedback can increase employee engagement. In this “Conducting Feedback” online course, you’ll learn the importance of giving and receiving feedback at work, and the expectations and challenges associated with feedback. Topics you’ll learn include techniques for giving feedback and how to make sure that feedback is constructive. By the end of this training course, you’ll have tools to provide interactive feedback. When receiving feedback, you’ll learn how to use active listening, specific questions you can ask about your performance, and how to respond to positive feedback.
Giving and receiving positive feedback in the workplace can strengthen work relationships. Constructive feedback also offers many benefits to the organization. Additionally, there are important feedback techniques and approaches to ensure the feedback is constructive, rather than destructive. In this course, you’ll learn how to deliver positive and negative feedback, and how to accept and respond to negative feedback. You’ll also learn how active listening and feedback can increase employee engagement.
Learning Objectives
- Understand the purpose of positive and negative feedback
- Discover how feedback can inform as well as encourage employees
- Learn the difference between destructive and constructive feedback
- Learn how to actively listen
- Discover how feedback can increase employee engagement
- Learn important guidelines for giving feedback
- Learn tips for delivering positive and negative feedback
What You'll Learn
- Understand the purpose of positive and negative feedback in the workplace
- Distinguish between constructive and destructive feedback
- Apply guidelines and techniques for giving positive and negative feedback
- Use active listening and ask specific questions when receiving feedback
- Respond to and accept both positive and negative feedback
- Recognize how feedback can inform, encourage, and increase employee engagement
Key Takeaways
- Feedback is an essential part of any process and, when used in the workplace, can increase employee engagement.
- Constructive feedback offers benefits to the organization, while specific techniques and approaches help keep feedback constructive rather than destructive.
- Giving and receiving positive feedback in the workplace can strengthen work relationships.
- Active listening and asking specific questions about your performance are key skills when receiving feedback.
- The course covers how to deliver, accept, and respond to both positive and negative feedback.
Frequently Asked Questions
What will I learn in the Conducting Feedback course?
You will learn the importance of giving and receiving feedback at work, the expectations and challenges associated with feedback, techniques for giving constructive feedback, and how to use active listening to respond to both positive and negative feedback.
Who is this course for?
It is designed for people in the workplace who want to give and receive feedback effectively, covering skills such as constructive feedback, employee coaching, and performance management.
Does the course cover both giving and receiving feedback?
Yes. It covers how to deliver positive and negative feedback as well as how to accept and respond to feedback, including using active listening and asking specific questions about your performance.
What topics or lessons are included?
Lessons include the Importance of Feedback, Expectations and Issues Affecting Feedback, Observations vs Assumptions, Interactive Feedback, Guidelines for Giving Feedback, Giving and Receiving Positive Feedback, Giving and Receiving Negative Feedback, and additional feedback tips.
How does feedback relate to employee engagement?
The course explains how feedback can inform as well as encourage employees and how active listening and feedback can increase employee engagement.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 1.0
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
