Course Description
Communication is the basic tool by which people interact. How people communicate depends on their culture and cultural characteristics. This is very important to remember when you are part of a multicultural workplace. Knowing what type of communicator you are and what type of communicators you interact with can help you build relationships and foster successful conversations and feedback. It’s also important to understand the differences between cultural actions and language and the ability to behave and react appropriately to those differences, like being polite during interactions. So what are some best practices for communicating across cultures?
In these lessons on Adjusting to Communication Styles, you will learn how to change how you communicate with others. You will learn the difference between direct and indirect communication. You will also understand how to communicate effectively across cultures, such as using inclusive actions and language in your communication, showing politeness, and giving effective feedback.
What You'll Learn
- Identify the difference between direct and indirect communication
- Use inclusive actions and language in your communication
- Explain the different types of cultural politeness
- Demonstrate how to give cross-cultural feedback
- Adjust how you communicate with others across cultures
- Recognize what type of communicator you are and those you interact with
Key Takeaways
- Communication is the basic tool by which people interact, and how people communicate depends on their culture and cultural characteristics.
- Knowing what type of communicator you are and what type of communicators you interact with can help build relationships and foster successful conversations and feedback.
- Communicating effectively across cultures includes using inclusive actions and language, showing politeness, and giving effective feedback.
- Understanding the differences between cultural actions and language helps you behave and react appropriately, such as being polite during interactions.
- The course distinguishes between direct and indirect communication styles.
Frequently Asked Questions
Who is this course for?
It is aimed at people who are part of a multicultural workplace and want to communicate effectively across cultures.
What will I learn in this course?
You will learn how to change how you communicate with others, the difference between direct and indirect communication, how to use inclusive actions and language, the different types of cultural politeness, and how to give cross-cultural feedback.
What topics do the lessons cover?
The lessons cover an Introduction, Direct and Indirect Communication, Inclusive Actions and Language, Politeness Principles Across Cultures, Feedback Across Cultures, and a Test Your Knowledge section.
What skills does this course help develop?
It develops skills in intercultural communication, verbal communication, communication strategies, communicative approaches, human communication, and learning styles.
Why is adjusting communication styles important?
Because how people communicate depends on their culture, and understanding differences in cultural actions and language helps you behave and react appropriately, build relationships, and foster successful conversations and feedback.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
