Course Description
When managers confront performance issues, employees can become defensive or emotional. It’s common to worry about how it might affect working relationships. To fulfill your responsibility as a team leader or manager, you must address these concerns. If performance management is not checked and balanced, teams suffer low morale and underachievement.
Performance adjustment needs objectivity and transparency. A performance plan helps employees realize you take their performance seriously. They’ll know they must take action and improve. Both you and your employee will also have clear expectations on what you have agreed to. You will have a plan for tracking and reviewing progress. In these lessons on Handling Poor Performers, you will explore ways to address employee performance problems, discover how to create a performance plan, and learn what to do if performance concerns persist.
What You'll Learn
- Address employee performance problems before they affect your work culture
- Confront performance issues with objectivity and transparency
- Create a performance plan that targets specific areas for employee improvement
- Set clear, agreed-upon expectations with the employee
- Track and review an employee's progress against the plan
- Resolve persistent underperformance by an employee
Key Takeaways
- When managers confront performance issues, employees can become defensive or emotional, which may raise concerns about working relationships.
- If performance management is not checked and balanced, teams suffer low morale and underachievement.
- Performance adjustment needs objectivity and transparency.
- A performance plan signals that you take an employee's performance seriously and that they must take action and improve.
- A performance plan gives both manager and employee clear expectations and a way to track and review progress.
Frequently Asked Questions
Who is this course for?
It is for team leaders and managers who must address employee performance issues as part of their responsibility.
What does this course cover?
It covers ways to address employee performance problems, how to create a performance plan, and what to do if performance concerns persist.
What skills will I gain?
You will learn to address performance problems before they affect your work culture, design performance plans that target specific areas for employee improvement, and solve persistent underperformance by an employee.
What lessons are included?
The lessons are Confronting the Problem, Creating a Performance Plan, What Can You Do If Poor Performance Persists?, and a Test Your Knowledge assessment.
Why is a performance plan important?
A performance plan helps employees realize you take their performance seriously, gives both parties clear expectations on what was agreed, and provides a plan for tracking and reviewing progress.
