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Process Performance Management
Investigate the fundamentals of Process Performance Management and how it relates to the modern corporate landscapePreview the first lesson free — get full access to all 7 lessons.
Intermediate Provider : Erin Donovan 7 Lessons · 23m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
Process performance management ensures that businesses are operating at the highest efficiency possible with the lowest amount of waste. The steps involved with this analysis are all geared toward creating real value-add for the customer. Understanding how to apply, measure, and evaluate by way of process performance provides businesses and leaders with the tools they need to optimize business processes.
In this course on Process Performance Management, you will learn about the core concepts of process performance management and how to apply them in a corporate setting. You will also learn how you can use key performance indicators to measure the efficiency of business processing and guide change within your organization. You will investigate the differences between performance and capability and how they can be used to drive process efficiency. You will also learn how to evaluate different measures of performance and connect process performance to Six Sigma implementation tools.
What You'll Learn
- Define the components of process performance management and apply its core concepts in a corporate setting
- Outline the standard ways to measure process performance using key performance indicators
- Compare and contrast process performance and process capability to drive process efficiency
- Evaluate different types of performance measurements within an organization
- Explain the relationship between process performance and Six Sigma implementation tools
Key Takeaways
- Process performance management ensures businesses operate at the highest efficiency possible with the lowest amount of waste.
- The steps involved in process performance analysis are geared toward creating real value-add for the customer.
- Key performance indicators can be used to measure the efficiency of business processing and guide change within an organization.
- Understanding the difference between performance and capability helps drive process efficiency.
- Process performance can be connected to Six Sigma implementation tools.
Frequently Asked Questions
What does this course cover?
The course covers the core concepts of process performance management and how to apply them in a corporate setting, including using key performance indicators to measure efficiency, the differences between performance and capability, evaluating different measures of performance, and connecting process performance to Six Sigma implementation tools.
What is process performance management?
Process performance management ensures that businesses are operating at the highest efficiency possible with the lowest amount of waste, with steps geared toward creating real value-add for the customer.
How will this course help business leaders?
Understanding how to apply, measure, and evaluate by way of process performance provides businesses and leaders with the tools they need to optimize business processes.
Does this course connect to Six Sigma?
Yes. The course teaches the relationship between process performance and Six Sigma, and how to connect process performance to Six Sigma implementation tools.
What topics are included in the lessons?
Lessons include an Introduction, What is Process Performance?, How is Process Performance Measured?, Process Performance vs. Process Capability, Types of Performance Measurements, Process Performance and Six Sigma, and a Test Your Knowledge assessment.
Professional Certifications and Continuing Education Units (CEUs)
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
