Course Description
Today, many people and companies celebrate having more diversity in the workplace, which is a major step toward inclusion. The next step can be to integrate more inclusion by using empathy in the workplace. Empathy is a powerful skill that contributes to a workplace culture where everyone can feel they belong. But what are some of the challenges to being empathetic at work? How can you overcome them to create a culture of empathy and inclusivity?
In this course on Overcoming Challenges to Empathy and Inclusion in the Workplace, you will learn how assumptions can impact your ability to be empathetic, equitable, and inclusive in the workplace. You’ll also learn how to actively listen to your coworkers, and we will discuss how you can question and confront your own personal biases. We will also talk about how you can avoid empathy fatigue by exploring the importance of setting personal boundaries and limitations.
What You'll Learn
- Recognize how unconscious biases and assumptions affect your ability to be empathetic, equitable, and inclusive at work
- Develop strategies that create more understanding and awareness among coworkers
- Identify inclusive behaviors that support the acceptance of differences
- Apply active listening when interacting with your coworkers
- Question and confront your own personal biases
- Manage and avoid empathy fatigue by setting personal boundaries and limitations
Key Takeaways
- Empathy is a powerful skill that contributes to a workplace culture where everyone can feel they belong.
- Adding diversity is a step toward inclusion, and using empathy is a way to integrate more inclusion in the workplace.
- Assumptions can impact your ability to be empathetic, equitable, and inclusive at work.
- Active listening, along with questioning and confronting personal biases, helps build a culture of empathy and inclusivity.
- Setting personal boundaries and limitations is important for avoiding empathy fatigue.
Frequently Asked Questions
What will I learn in this course?
You will learn how assumptions can impact your ability to be empathetic, equitable, and inclusive in the workplace, how to actively listen to coworkers, how to question and confront your own personal biases, and how to avoid empathy fatigue by setting personal boundaries and limitations.
What topics does this course cover?
The course covers an Introduction, Understanding Personal Biases, Managing Empathy Fatigue, and Combatting Self-Doubt, and concludes with a Test Your Knowledge lesson.
What are the learning objectives of this course?
To recognize how unconscious biases affect empathy toward others, to develop strategies that create more understanding and awareness, and to identify inclusive behaviors for acceptance of differences.
How does this course relate to diversity and inclusion?
It builds on diversity in the workplace by showing how to integrate more inclusion through empathy, helping create a workplace culture where everyone can feel they belong, while addressing the challenges to being empathetic at work and how to overcome them.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
