Personal Behavior and Sales Presentations

Name: Personal Behavior and Sales Presentations
Author: KnowledgeCity

Learn how to influence your audience through nonverbal communication.

Preview the first lesson free — get full access to all 5 lessons.

Course: On-Demand

(light inspirational music) Welcome to "Personal Behavior and Sales Presentations." These lessons will focus on how nonverbal communication can influence your audience just as much as good speaking skills and impressive graphs and diagrams. You'll also gain a better understanding of how being prepared for your presentation and having your materials organized gives you confidence. You'll learn various ways to show your audience that you're trustworthy, knowledgeable, and dedicated to helping them. Imagine a salesperson delivering a presentation while using filler words, like um or like, repeatedly during a presentation. This may indicate that they're either nervous, distracted, or unsure of what to say next. According to a 2018 article from the "Harvard Business Review," Quantified Communications found that the average speaker uses one filler word every 12 seconds. But using filler words this often can lead your audience to believe you're not prepared or knowledgeable about what you're presenting. Sometimes we aren't aware that we're using filler or stumbling over our words until we hear it ourselves. To avoid this, make sure that you rehearse what you plan to say in your presentation out loud or with a colleague so that you're more confident. This will also help you be less likely to pause to collect your thoughts or struggle to remember your key points. It's also important to be aware of nonverbal cues when giving a sales presentation. Nonverbal communication can either be helpful or harmful. Sometimes, without realizing it, you might convey a message that you're not intending to. Verbal and nonverbal cues can either reinforce the message you're trying to communicate or negate it. Here are some common examples of nonverbal communication. Your face can be a clear indicator of how you're feeling. If you have control over your expressions, you'll be able to deliver your message clearly, no matter what emotions you're experiencing internally. Posture can also convey a certain meaning. If you stand or sit up straight, you might portray self-confidence to your audience. Slouching or folded arms can convey that you're not interested or positive about what you're selling. Fidgeting is also an indicator of nervousness or a lack of confidence. When giving your sales presentation, make sure to move calmly and avoid repetitive movements that can be distracting. To minimize or even eliminate unwanted verbal and nonverbal cues from your presentation, ask one or more of your colleagues to serve as your audience and rehearse your presentation. Have them take note of any contradicting cues or body language. Then continue to work on your delivery through further rehearsals, striving to use only constructive body language and cues.

Intermediate Provider : KnowledgeCity 5 Lessons · 10m in Arabic, German, English, Spanish, French, Portuguese, Urdu, Chinese

Course Description

In this course, Personal Behavior and Sales Presentations, you will gain a better understanding of how nonverbal communication can influence your audience just as much as good speaking skills and visuals. These lessons will demonstrate how being organized and prepared for your presentation can boost your confidence before presenting. You will discover various ways to show your audience that you’re trustworthy, knowledgeable, and dedicated to helping them. In these lessons, you will learn how you can best present yourself, including how you dress and how you’re organized. This course demonstrates how these efforts are just as important as how you present your business. You will discover which verbal and nonverbal cues to use that will best convey your presentation and the importance of proper body language. This will help you learn how to communicate your points more effectively. Using the knowledge from this course, you will gain the techniques necessary for projecting authenticity and authority to your audience.

What You'll Learn

Adjust your personal behavior to deliver more effective presentations
Create a well-organized sales presentation using the fundamentals covered
Apply nonverbal cues and proper body language to convey your message
Dress appropriately to support how you present yourself and your business
Project comfort, authenticity, and authority to your audience

Key Takeaways

Nonverbal communication can influence an audience just as much as good speaking skills and visuals.
Being organized and prepared for a presentation can boost your confidence before presenting.
How you present yourself, including how you dress and how you are organized, is just as important as how you present your business.
Using the right verbal and nonverbal cues and proper body language helps you communicate your points more effectively.
The course provides techniques for projecting authenticity and authority to your audience.

Frequently Asked Questions

What will I learn in this course?

You will learn how to adjust your personal behavior for effective presentations, identify the basics of creating a well-organized sales presentation, discover the benefits of dressing appropriately, and understand the importance of projecting comfort and authenticity.

Does this course cover nonverbal communication?

Yes. The course demonstrates how nonverbal communication can influence your audience and which verbal and nonverbal cues, along with proper body language, best convey your presentation.

What topics do the lessons cover?

The lessons cover paying attention to nonverbal cues, being well-organized, dressing appropriately, and projecting comfort, authenticity, and authority, followed by a Test Your Knowledge section.

What skills does this course help build?

It focuses on nonverbal communication, presentations, and sales presentations.

How does the course connect appearance to presenting?

It shows that how you present yourself, including how you dress and how organized you are, is just as important as how you present your business.