Course Description
Many organizations have unique sales goals, and their chosen strategies often outline how those goals will ultimately be accomplished. To develop and implement the most effective strategies for your sales team, it can be valuable to identify your organization’s primary objectives. It can also be beneficial to understand the sales process and how the different stages relate to your sales team. Throughout that process, you’ll likely need to manage the dynamics of team relationships. In some cases, issues may arise within your team or with customers. To handle these situations and support their teams, managers can practice effective conflict resolution.
In this course, Managing Sales Strategy, Processes, and Conflict, you’ll discover how you can develop and select an appropriate sales strategy for your organization’s unique needs, and you’ll explore the different stages of the sales process. Through these lessons, you’ll also understand the importance of conflict resolution and identify different potential strategies.
What You'll Learn
- Explore different sales management strategies and select one appropriate for your organization's unique needs
- Identify your organization's primary objectives to inform strategy development
- Identify the steps and stages of the sales process and how they relate to your sales team
- Develop a sales process and manage the dynamics of team relationships
- Understand the importance of conflict resolution and identify potential resolution strategies
- Resolve conflicts that arise within sales teams or with customers
Key Takeaways
- Organizations often have unique sales goals, and their chosen strategies outline how those goals will ultimately be accomplished.
- Identifying an organization's primary objectives can help develop and implement the most effective strategies for a sales team.
- Understanding the sales process and how its different stages relate to the sales team supports effective sales management.
- Throughout the sales process, managers will likely need to manage the dynamics of team relationships.
- Practicing effective conflict resolution helps managers handle issues that arise within their team or with customers and support their teams.
Frequently Asked Questions
What will I learn in this course?
You'll discover how to develop and select an appropriate sales strategy for your organization's unique needs, explore the different stages of the sales process, understand the importance of conflict resolution, and identify different potential conflict resolution strategies.
Who is this course for?
It is suited to managers who develop and implement strategies for a sales team and who need to support their teams by handling issues that arise within the team or with customers through effective conflict resolution.
What topics does the course cover?
The course covers selecting a management strategy, developing a sales process, and resolving conflicts in sales teams, organized into lessons including an Introduction, Selecting a Management Strategy, Developing a Sales Process, Resolving Conflicts in Sales Teams, and a Test Your Knowledge assessment.
Why is conflict resolution included in a sales management course?
Because issues may arise within a sales team or with customers, and to handle these situations and support their teams, managers can practice effective conflict resolution.
