Managing Performance

Name: Managing Performance
Author: Laura Portolese

Learn how to monitor and evaluate goal progress to meet company objectives

Preview the first lesson free — get full access to all 5 lessons.

Course: On-Demand

(upbeat music) Achieving goals requires communication, participation, and accountability. In the following lessons, you'll learn how to monitor and evaluate goal progress to meet company objectives and facilitate productivity. Once you have your team objectives, individual objectives, and a tactical plan in place, it's important to control and manage the process to ensure your team is on track to meet their goals. This means having a process in place to measure employee performance based on the goals that have been set. There are several ways to provide feedback to employees. Multi-rater performance reviews are preferred because people often function well in teams and team members rely on each other to complete work that meets goals and objectives. One multi-rater method is called a 360 Review. This process gathers feedback from management, peers, and customers to provide a thorough perspective of an employee's work. While this process can be time-consuming, it allows each member of the team to share how each person contributed to the team goals. For this method to be effective, team members must have trust and respect for each other. In a 360 Review, the feedback is collected and shared with the employee. Then the employee and manager can discuss the feedback. Having a conversation about this feedback allows managers to address the specific goals that the employee made and their progress in meeting those goals. Another multi-rater method is the management by objectives method, or MBO method. In this process, the employee is reviewed by whether they achieve their goals or objectives at the end of the predetermined timeframe. This can be a valuable opportunity to learn more about an employee's goals and reflect on how their individual contributions help the team or organization as a whole. A self-assessment can be a valuable method in the performance management process. Usually, it's used in addition to other multi-rater options. A self assessment can give the employee an opportunity to reflect on their goals and the progress they made. Managers can review the employee's self-assessment and address any personal challenges or gaps. Self-reflection can allow employees to feel in control of their professional development and self-improvement. Advantages of a multi-rater review include: professional development, enhancing goal setting for the individual and the team, increasing self-awareness on an individual's quality of work, what they do well and what they can improve on, and confidentiality, which can help people feel more comfortable sharing feedback. Here are some important points to consider when conducting multi-rater reviews. Employees should be trained on giving constructive, effective feedback. When reviewing individuals, team members can be informed of the goals that each employee was expected to meet. These reviews can enhance the company culture by promoting feedback and an open dialogue with team members and supervisors. When evaluating feedback for an individual look for similar or repetitive comments that confirm a particular perspective of an individual's work. If only one person has a negative comment, then it could be a personal opinion or bias. Traditional performance reviews focus on the viewpoint of one person, the manager. These reviews are often based on whether the manager thinks job expectations were met without much room for discussion. The multi-rater method can help evaluate individuals according to goal setting, both as an individual and as a team. While it can be a time consuming process, it helps create a goal-oriented culture.

Beginner Provider : Laura Portolese 5 Lessons · 14m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

In these lessons, you will discover how to apply all you’ve learned about goal setting into the context of managing employee performance. Here, we will address formal and informal performance evaluations, how to communicate and collaborate on goal setting with your employees, and how to help a team member who may not be meeting their goals.

What You'll Learn

Apply goal-setting principles to the context of managing employee performance
Discover the types of multi-rater systems you can use for performance evaluation
Conduct formal and informal performance evaluations
Communicate and collaborate with employees on goal setting using best practices
Support a team member who may not be meeting their goals
Use goal setting and performance management to hold employees accountable

Key Takeaways

The course applies goal-setting concepts to the practical context of managing employee performance.
It addresses both formal and informal performance evaluations.
Multi-rater systems are presented as options for performance evaluation.
The course covers how to communicate and collaborate on goal setting with employees.
It explains how to support a team member who may not be meeting their goals and how to hold employees accountable.

Frequently Asked Questions

What does the Managing Performance course cover?

It covers applying goal setting to managing employee performance, including formal and informal performance evaluations, communicating and collaborating on goal setting with employees, and helping a team member who may not be meeting their goals.

What are the main learning objectives of this course?

Learners discover the types of multi-rater systems they can use for performance evaluation, learn best practices for communicating goals, and understand how to use goal setting and performance management to hold employees accountable.

What topics are included in the lessons?

The lessons cover Review and Metrics, Context and Communication, Collaborating and Participating, Accountability and Support, and a Test Your Knowledge assessment.

What skills will I gain from this course?

The course develops skills in goal setting, team management, team performance management, business performance management, employee performance management, and performance management.

Who is this course for?

It is suited to those managing employee performance who want to apply goal setting, conduct performance evaluations, collaborate with employees on goals, and support team members in meeting their goals.