Supervising people is not easy. Being a manager is a challenging responsibility that begins with learning how to manage yourself and understanding human behavior. In this course, “Managing and Supervising,” you’ll learn the difference between managers and leaders. You’ll also learn critical behavior skills in the workplace and how to manage a team effectively. You’ll gain an understanding of the key to successful communication and ten tips for leading successful meetings. You’ll become a better manager with the knowledge of how to deal with poor performance, and best practices for delegation. Finally, you’ll learn important strategies to cope with stress.
How do effective leaders manage teams? Why is time management important? You'll learn the answers to these questions in this course, as well as how to use the Personality Quadrant to get a better outcome from employees, and ways to deal with poor performers. By completing this training course you’ll gain successful communication techniques, strategies to cope with stress, tips to delegate better, and an understanding of the difference between managers and leaders.
Learning Objectives
- Understand the difference between a manager and a leader
- Learn how to manage yourself and critical behavior skills managers must master
- Learn how to communicate and motivate different personality styles
- Discover ways to confront poor performers
- Learn best practices for time management and how to delegate
- Discover best practices for managing meetings
- Understand strategies for managing stress
Skills you’ll gain
Delegation SkillsSupervisionTeam LeadershipTeam ManagementHandling Unit ManagementStaff ManagementWhat You'll Learn
- Distinguish the difference between a manager and a leader
- Manage yourself and master the critical behavioral skills managers must develop
- Communicate with and motivate different personality styles using the Personality Quadrant
- Confront and manage poor performers effectively
- Apply best practices for time management and delegation
- Manage meetings and apply strategies for managing stress
Key Takeaways
- Effective supervision begins with learning how to manage yourself and understanding human behavior.
- Successful communication and motivation depend on adapting to different personality styles, which the course addresses through the Personality Quadrant.
- The course covers practical management challenges including dealing with poor performance, delegation, and leading successful meetings.
- Learners gain strategies to cope with stress alongside core management and leadership skills.
Frequently Asked Questions
What is this course about?
Managing and Supervising teaches the difference between managers and leaders, critical behavior skills in the workplace, how to manage a team effectively, successful communication, leading meetings, dealing with poor performance, delegation, and strategies to cope with stress.
What skills will I gain from this course?
You will gain delegation skills, supervision, team leadership, team management, unit management, and staff management, along with communication techniques and strategies to cope with stress.
What topics do the lessons cover?
Lessons include Managing Ourselves, The Success Cycle, Critical Behavioral Skills, Managing Team Members, Communication, the Personality Quadrant, Nonverbal communication, Managing Poor Performers, Managing Time, Delegation, Managing Meetings, and Managing Stress.
Who is this course for?
It is for people in or moving into supervisory and management roles who want to manage themselves, understand human behavior, and lead and manage a team effectively.
Transcript
Show transcript (free preview lesson)
Transcript of the free preview lesson. Remaining lessons unlock with the full course.
Hi, my name is Barbara Kazam and today we're going to be learning how to excel as a manager or supervisor For this course you're going to need your workbook, which is available on the website if you turn to the table of contents You will see the order in which we're going to cover things today We're going to start the day by talking about the difference between managers and leaders We will then in session one learn and learn how to manage ourselves So here we will learn the critical behavioral skills the team leaders must master From that point we can then learn how to manage our team members including Communicating with the different personality styles as well as motivating them In our third session we will learn how to manage our poor performers So we'll actually learn a script on how to confront them Once we've established those skills we can then move on to managing our time, which includes Delegating we'll talk about what we should and should not delegate and how to do so after that we will learn how to manage meetings and We will end by talking about how to manage our stress The last thing that we will do before you leave is you will write down two action items that you learned that you will implement In the future after you leave here today. You're going to have deadlines and you'll have specific action items
Learn on the Go
Take your learning anywhere — the KnowledgeCity mobile app lets you watch lessons on the go.