Conflict can appear anywhere, even at work. That’s why it’s important to know how to manage conflict in order to reach a solution for all parties involved. This course will prepare you to recognize conflicts that emerge within your work environment, identify internal and external conflicts, understand the team conflict dynamic, and address positive conflict while isolating negative conflict. You will also learn how to handle professional conflict at work within a team framework.
Additionally, the course provides an in-depth look at diagnosing root causes of conflict, assessing issues capably, and mapping the steps that lead to a solution. You’ll learn to develop flexible approaches to team conflict, connect with different team personalities, adopt an efficient style for conflict navigation, foster collaborative solutions, and use positive conflict resolution to improve team performance.
Learning Objectives
- Recognize and respond to conflict
- Identify conflict resolution strategies
- Analyze the root causes of conflict
Skills you’ll gain
Team ManagementConflict ManagementConflict ResolutionEmployee Conflict ResolutionOrganizational ConflictProblem ManagementWhat You'll Learn
- Recognize and respond to conflicts that emerge within your work environment
- Identify internal versus external conflicts and conflict resolution strategies
- Analyze and diagnose the root causes of conflict
- Map the steps that lead to a resolution while assessing issues without overreacting
- Connect with different team personalities and adopt the right style for conflict navigation
- Use positive conflict resolution to foster collaboration and improve team performance
Key Takeaways
- Conflict can appear anywhere, including at work, so knowing how to manage it helps reach a solution for all parties involved.
- Distinguishing internal from external conflict and understanding the team conflict dynamic supports embracing positive conflict while isolating negative conflict.
- Diagnosing root causes, assessing issues capably, and mapping steps toward a solution form a structured approach to resolving conflict.
- Developing flexible approaches and connecting with different team personalities helps navigate conflict effectively within a team framework.
- Using positive conflict resolution and fostering collaborative solutions can improve team performance.
Frequently Asked Questions
Who is this course for?
It is for people who need to handle professional conflict at work within a team framework, including recognizing and managing conflicts that emerge in their work environment.
What does the Team Conflict Management Series cover?
It covers recognizing conflict, identifying internal and external conflicts, understanding the team conflict dynamic, embracing positive conflict while isolating negative conflict, diagnosing root causes, assessing issues, mapping steps for resolution, connecting with different team personalities, and using positive conflict resolution to improve team performance.
What skills will I gain?
The course develops skills in team management, conflict management, conflict resolution, employee conflict resolution, organizational conflict, and problem management.
How is the course structured?
It is organized into lessons that progress from understanding conflict through diagnosing and resolving it, with several Test Your Knowledge checkpoints and a concluding lesson.
Transcript
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Welcome to KnowledgeCity's course on Team Conflict Management. Conflicts within teams are a part of business and practically unavoidable. What's important is how well you're equipped to handle them when they arise and prevent them from growing out of control. In this course, we'll examine the anatomy of conflict, the best options for resolution, and results-oriented conflict management. You'll learn ways to recognize the differences between internal and external conflict, assess issues without overreacting, and foster collaborative solutions. By the end of this course, you'll have the knowledge and skills to identify, understand, and address team conflicts in the workplace. Let's get started.
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