(upbeat music) It's crucial to manage your virtual team and to set expectations for them. Without this, virtual team meetings will be uncontrolled, and it will be difficult to achieve your desired results. So be sure to define roles, resolve conflicts, monitor progress, and recognize achievement to keep your team focused and motivated. Keeping track of what your virtual team members are doing is very important. Always define roles and continuously work on resolving conflicts. Be energetic and strive to be productive. The idea here is to be dynamic and collaborative, and focus the group on the best way to communicate, all while keeping the group focused on the end goal. It's critical to set clear goals and expectations. There are five strategies you can use to help virtual teams keep track of work, without micromanaging the process. You should, one, make the goals S.M.A.RT., S-M-A-R-T. Specific, measurable, achievable, realistic and timely. Two, make the goals as objective as possible, since subjectivity leads to confusion. Three, set up a dashboard-like system to post results. Four, emphasize consistent communication and encourage it. Five, and set up frequent check-ins or group huddles that have a predetermined, short timeframe. By setting up a dashboard, everybody has real-time results that are readily visible to all members on their computer or device. Do yourself a favor and post actual results that can be compared to establish goals, and measure the difference by listing variances as either percentages for larger numerical targets, or as actual numbers for smaller numerical targets. When it comes to setting up check-ins, stick to the preprescribed timeframe, and don't let the meeting or huddle creep into a longer period of time than originally planned. Also, ask for feedback and offer support on a regular basis. Be candid and develop ways to give and accept feedback, so nobody gets their feelings hurt. Respond quickly and take action immediately.