Business
Five Easy Ways to Improve Customer Service
In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can...
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Business
The Top Management Skills of 2020
Do you ever wonder what you could be doing to enhance your management skills but aren’t sure where to start? As the years go by, more...
Business
How to Identify Customer Types and Resolve Complaints
For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to...
Business
How Design Thinking Will Revolutionize Your Business
How many times have you and your team dedicated your precious time to get together to try and solve business problems, just to feel like at...
Business
Labor Relations for a Healthy Workplace
Are you familiar with union practices in your industry? Do you know what employers are and are not allowed to do when your employees decided to...
Business
The Essential Art of Building Rapport
Building rapport helps to create and develop avenues of mutual trust, friendship and affinity with other individuals. Therefore, rapport is an essential skill to hone. However,...
Business
Sexual Harassment Statistics Reveal Women Are Not the Only Victims
If you think women are the only ones being sexually harassed in the workplace, think again. According to the Equal Employment Opportunity Commission (EEOC), men filed...
Business
New Year, New Skills—Employee Training in 2020
Picture the following scenario: it’s early on a Friday morning and you usher your work team into the conference room for their quarterly group training activity....
Business
Maximize Your Potential as an Influential Leader
You may have employees who report to you, but are you influencing them in an effective way? It takes certain techniques to enhance your presence in...
Business
Your Employees Want You to Show Your Appreciation for Them
As the holiday season approaches, you may begin to reflect on everything that you are grateful for, from your pets to your local grocery store adding...
Business
How Executive Presence Improves Your Workplace Productivity
Does your presence in the workplace stimulate motivation in your organization? Does the way you present yourself improve your interactions and achieve company goals? When you...