What is Mediation?

In this course on What is Mediation, you'll learn about two approaches to dealing with disagreements at work: conflict mediation and conflict resolution. You’ll learn why each approach is used, and you’ll discover some benefits of mediation. By the end of this course, you’ll be able to use concepts like The Anger Iceberg to explore underlying emotions and understand the qualities of effective mediators.

Even the most positive workplaces can have disagreements and clashing personalities that cause tension. Having some conflict in the workplace isn’t necessarily bad. But unhealthy and persistent conflict may disrupt a team’s harmony or affect their progress at work. This is why it’s so important to be prepared to resolve conflicts as they arise. Conflict mediation brings disputing parties together to resolve their issues through constructive dialogue and negotiations. By learning about the benefits of effective mediation, you’ll find the confidence to propose and brainstorm mutually acceptable solutions for disputes. This helps employees maintain important professional relationships and learn more about themselves. Avoid the costs, time, and additional resources needed for traditional litigation or large-scale conflict resolution strategies. Promoting effective workplace mediation not only resolves conflicts but also enhances employee satisfaction, productivity, and overall organizational success.