Research shows that when leaders display hostility, it can have a ripple effect throughout the organization.
Research shows that when leaders display hostility, it can have a ripple effect throughout the organization. As a leader, you can benefit from discovering how to be a peaceful role model for your employees. This can reduce the chances of hostility at all levels of the company, including management. Hostile behavior can be physically and psychologically destructive, so it’s important to be able to identify it in the workplace. Let us help you to maintain a safe and welcoming environment.
This course is designed to help you protect your company’s most important assets–your workforce. You’ll learn to recognize major factors that create hostility, and understand how certain behaviors can be seen as threatening or offensive. We’ll teach you how to skillfully communicate so you can avoid escalating tense situations. We’ll also discuss how acting without regulating our emotions can create a hostile environment.
Learning Objectives:
- Identify the many facets of a hostile work environment, and how it affects a workplace
- Explore the reasons behind hostility at work
- Develop emotional intelligence and active listening in order to resolve issues
Skills you’ll gain
Handling ConfrontationAggression Replacement TrainingAnger ManagementHostile Work EnvironmentWorkplace RelationshipsWorkplace Violence Prevention And ResponseWhat You'll Learn
- Identify the many facets of a hostile work environment and how it affects a workplace
- Explore the reasons and major factors behind hostility at work
- Recognize how certain behaviors can be seen as threatening or offensive
- Communicate skillfully to avoid escalating tense situations
- Develop emotional intelligence and active listening to resolve issues
- Determine the best response to workplace hostility
Key Takeaways
- When leaders display hostility, it can have a ripple effect throughout the organization, so leading as a peaceful role model can reduce hostility at all levels, including management.
- Hostile behavior can be physically and psychologically destructive, making it important to identify it in the workplace.
- Certain behaviors can be perceived as threatening or offensive and can contribute to a hostile environment.
- Acting without regulating our emotions can create a hostile environment.
- Skillful communication, emotional intelligence, and active listening help avoid escalating tense situations and resolve issues.
Frequently Asked Questions
Who is this course designed for?
It is designed for leaders who want to be a peaceful role model for their employees and protect their company's most important assets, their workforce.
What will this course teach me?
You'll learn to recognize the major factors that create hostility, understand how certain behaviors can be seen as threatening or offensive, communicate skillfully to avoid escalating tense situations, and understand how acting without regulating emotions can create a hostile environment.
What skills does this course help build?
It covers handling confrontation, aggression replacement training, anger management, understanding the hostile work environment, workplace relationships, and workplace violence prevention and response.
What topics or lessons are included?
Lessons include an Introduction, Identifying a Hostile Work Environment, Examining the Causes of a Hostile Work Environment, Determining the Best Response to Workplace Hostility (Parts 1 and 2), and a Test Your Knowledge assessment.
Transcript
Show transcript (free preview lesson)
Transcript of the free preview lesson. Remaining lessons unlock with the full course.
(upbeat jingle) What is workplace hostility, and how does a hostile work environment originate? Unfortunately, any organization can have such an environment, which can interfere with workflows and even create liability issues. Learn the essentials of what a hostile workplace looks and feels like with our course on Understanding Hostility in the Workplace. This course will help you identify the many aspects and types of hostile work conditions, examine the reasons why hostility emerges in the workplace, and determine the best response to hostile work environments, including the usage of emotional intelligence, active listening, and the Five Whys method. Get to the crux of antagonism, aggression, and other hostile behaviors with Understanding Hostility in the Workplace.
Learn on the Go
Take your learning anywhere — the KnowledgeCity mobile app lets you watch lessons on the go.