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Managing Hostility in the Workplace
Protect your organization and set the stage for a peaceful work environmentPreview the first lesson free — get full access to all 5 lessons.
Provider : Paula Chenoweth 5 Lessons · 10m in Arabic, English
Course Description
As a leader, you need to be ready to tackle any hostile work environment. We will discuss the first steps leaders can take after they discover the root cause of hostility in a work environment. You’ll learn how to respond to hostility while supporting your business operations, and what you can expect. We will teach you how to make it easier for your employees to speak up about threats and insults in the organization.
In this course we’ll explore how to of creating a reliable procedure for handling hostile situations, and how to use effective policies to ensure everyone is treated with respect and care. You’ll learn about training your workforce in procedures, and how to follow through with policies across every level of the workforce. This will help you ensure that you and your organization can handle hostility effectively and responsibly.
What You'll Learn
- Address hostility in the workplace effectively after identifying its root cause
- Respond to hostile situations while continuing to support business operations
- Establish reliable procedures and proactive policies for handling hostile behavior
- Encourage employees to speak up about threats and insults in the organization
- Train your workforce in procedures and follow through with policies at every level
- Build the foundation for a positive, hostility-free work environment
Key Takeaways
- Leaders should take their first steps to manage hostility after discovering its root cause in the work environment.
- Responding to hostility can be done in a way that still supports ongoing business operations.
- Making it easier for employees to speak up about threats and insults helps surface hostility in the organization.
- Reliable procedures and effective, respectful policies help ensure everyone is treated with respect and care.
- Following through with policies across every level of the workforce helps an organization handle hostility responsibly.
Frequently Asked Questions
Who is this course for?
It is designed for leaders who need to be ready to tackle a hostile work environment and handle hostility within their organization.
What does this course cover?
It covers addressing hostility after finding its root cause, responding while supporting business operations, encouraging employees to report threats and insults, creating reliable procedures, using effective policies, and training the workforce to follow through at every level.
What skills will I gain from this course?
You will build skills in handling confrontation, team management, anger management, behavior management, dealing with a hostile work environment, and workplace violence prevention and response.
What lessons are included?
The course includes an Introduction, Addressing Hostility in the Workplace, Establishing Proper Procedures for Hostile Behavior, Building the Foundation for a Positive Environment, and a Test Your Knowledge section.
What are the main learning objectives?
To learn how to effectively address hostility, discover useful and proactive policies and procedures, and understand how to maintain a positive, hostility-free environment.
