Course Description
How you respond to people and your response time can make a huge difference in how others see you. You may not realize it, but your responses have a significant impact on others and shape what people think of you. This is why when your peers approach you with a problem, whether personal or professional, it’s crucial to respond with empathy. Not only will your reputation improve, but your teammates will be willing to come back to you for help later.
But what skills do you need to properly use empathy in the workplace?
These lessons on Developing Empathy at Work will give you skills for using empathy in a professional setting. Devoting time and attention to others is beneficial to your team and organization and can be done through active listening. Evaluating your communication style can help you better respond to your coworkers. Responding in a timely manner to their concerns will show them that you respect them and their time.
What You'll Learn
- Give others your full attention to better pay attention to them
- Recognize and pay attention to your coworkers' needs
- Determine and evaluate your own communication style
- Respond to others' concerns in a timely manner
- Apply active listening to support your team and organization
- Use empathy effectively in a professional setting
Key Takeaways
- How you respond to people and your response time can make a significant difference in how others see you.
- Responding to peers with empathy can improve your reputation and make teammates willing to return to you for help.
- Devoting time and attention to others benefits your team and organization and can be done through active listening.
- Evaluating your communication style can help you better respond to your coworkers.
- Responding to coworkers' concerns in a timely manner shows that you respect them and their time.
Frequently Asked Questions
What will I learn in this course?
This course gives you skills for using empathy in a professional setting, including how to better pay attention to others, respond to others in a timely manner, and determine your communication style.
Who is this course for?
It is for people who want to respond to peers with empathy when they approach with a problem, whether personal or professional, in order to improve their reputation and better support their team and organization.
What topics are covered in the lessons?
The lessons cover an Introduction, Giving Your Full Attention, Paying Attention to Your Coworkers' Needs, Evaluating Your Communication Style, Responding in a Timely Manner, and a Test Your Knowledge section.
How does this course suggest devoting time and attention to others?
It explains that devoting time and attention to others is beneficial to your team and organization and can be done through active listening.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
