Course Description
There is a difference between hearing what we are told and fully listening to what someone is telling us through both verbal and nonverbal signals. Listening requires us to remain engaged in the moment and be observant. The listening process includes receiving information, understanding what is being shared with us, evaluating the messages we have received, and acting on the information. Effective listening requires making a deliberate effort to connect, retain information, and process information through the listening process.
In these lessons on Essential Skills for Effective Listening, you’ll learn specific skills related to being an effective listener and how to implement them. You’ll learn how to show interest, be focused, pay attention to words, evaluate and analyze details, avoid interruptions, recall information, and reflect upon what you’ve heard. You can use what you learn from listening to make informed decisions, problem solve, and build relationships.
What You'll Learn
- Show interest and stay engaged during conversations
- Maintain focus and pay attention to the words being spoken
- Evaluate and analyze the details of messages you receive
- Avoid interruptions while listening to others
- Recall information and reflect on what you have heard
- Recognize word context and meaning in communication
Key Takeaways
- There is a difference between hearing what we are told and fully listening to verbal and nonverbal signals.
- The listening process includes receiving information, understanding it, evaluating the messages, and acting on the information.
- Effective listening requires a deliberate effort to connect, retain information, and process information through the listening process.
- What you learn from listening can be used to make informed decisions, solve problems, and build relationships.
Frequently Asked Questions
What skills does this course teach?
It teaches specific skills for effective listening, including how to show interest, be focused, pay attention to words, evaluate and analyze details, avoid interruptions, recall information, and reflect upon what you have heard.
What are the learning objectives of this course?
The objectives are to understand how to show interest during conversations, demonstrate focus and information recall, and recognize word context and meaning in communication.
How can the skills from this course be applied?
You can use what you learn from listening to make informed decisions, solve problems, and build relationships.
What topics are covered in the lessons?
The lessons cover an Introduction, Showing Interest, Being Focused and Paying Attention to Words, Evaluating and Analyzing Details, Avoiding Interruptions, Recalling Information, Reflecting Upon What You Heard, and a Test Your Knowledge assessment.
