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Communication is a Two-Way Street
Learn how to use communication within a leadership rolePreview the first lesson free — get full access to all 9 lessons.
Advanced Provider : Maria Garaitonandia 9 Lessons · 32m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
Effective communication is essential for smooth team interaction, but it’s not always easy. Getting your message across in the way you intend can be challenging due to the many variables present in the communication process. So how can you tailor your communication to enable your subordinates to interpret your message correctly? How can you share information in a way that promotes retention? How can you provide feedback so that it actually results in improvements and team development?
In these lessons on how Communication is a Two-Way Street, you will discover how to identify key elements in communication that can improve understanding, promote better information sharing, and motivate team members towards greater collaboration. You will become more aware of the underlying meaning behind the message and discern the different styles of communication. You will learn how to maximize the transfer of knowledge in a more efficient way for greater retention. You will also discover ways to improve team morale and development by promoting a culture of active listening, recognition, and feedback.
What You'll Learn
- Understand the process of communication and the variables that affect how a message is interpreted
- Identify the context and underlying meaning within a message
- Differentiate and apply teaching methodologies to maximize knowledge transfer and retention
- Develop a habit of active listening and asking high-value questions
- Apply the STAR Method to give feedback that results in improvements and team development
- Promote a culture of recognition and feedback to improve team morale and collaboration
Key Takeaways
- Getting a message across as intended is challenging because of the many variables present in the communication process.
- Identifying key elements in communication can improve understanding, promote better information sharing, and motivate team members toward greater collaboration.
- Maximizing the transfer of knowledge in a more efficient way leads to greater retention.
- Promoting a culture of active listening, recognition, and feedback improves team morale and development.
- Giving feedback effectively, including through the STAR Method, can result in real improvements and team development.
Frequently Asked Questions
Who is this course for?
It is aimed at leaders who communicate with subordinates and team members, covering effective communication and leadership, teaching, giving feedback, and coaching for leaders.
What does this course cover?
It covers the process of communication, clarity and adaptability, analyzing context, teaching with communication, the necessity of giving feedback, applying the STAR Method in giving feedback, and active listening and coaching for leaders.
What skills will I gain?
You will learn to identify key elements in communication, discern different communication styles, maximize knowledge transfer for greater retention, and improve team morale through active listening, recognition, and feedback.
What feedback method does the course teach?
The course covers the necessity of giving feedback and includes a lesson on applying the STAR Method in giving feedback.
How is the course structured?
The course includes lessons from an Introduction through Active Listening and Coaching for Leaders, followed by a Test Your Knowledge assessment.
Professional Certifications and Continuing Education Units (CEUs)
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.75
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.75
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
