Course Description
According to the American Psychological Association, one of the main reasons workers leave a company is because they feel as if they’re not involved in the organization, and more companies are starting to realize that empathy plays a major role in developing a diverse and inclusive workplace. But what are some of the indicators of an empathetic workplace? What is the connection between empathy and functional work relationships? How can you be more empathetic to coworkers?
In this course on The Role of Empathy in Workplace Diversity, we will define and explain empathy so that you can be better prepared to use it correctly in the workplace. We will also discuss the difference between empathy and sympathy to help you encourage deep connections with others. By the end of this course, you will understand how empathy can support workplace equity and give workers the assurance that their needs will be recognized and met.
What You'll Learn
- Define and explain empathy so you can use it correctly in the workplace
- Distinguish between empathy and sympathy to encourage deeper connections with others
- Understand the connection between empathy and functional work relationships
- Discover how to build an inclusive workplace
- Acquire the basic knowledge needed to increase your workplace empathy
- Explore how empathy supports workplace diversity, equity, and inclusion
Key Takeaways
- More companies are recognizing that empathy plays a major role in developing a diverse and inclusive workplace.
- Understanding the difference between empathy and sympathy helps encourage deeper connections with others.
- Empathy supports workplace equity and gives workers assurance that their needs will be recognized and met.
- There is a connection between empathy and functional work relationships.
- According to the American Psychological Association, one of the main reasons workers leave a company is feeling that they are not involved in the organization.
Frequently Asked Questions
What will I learn in this course?
The course defines and explains empathy so you can use it correctly in the workplace, covers the difference between empathy and sympathy, and explains the connection between empathy and functional work relationships and how empathy supports workplace equity.
What topics does this course cover?
The course covers an introduction to empathy, how empathy supports workplace diversity, how empathy fosters workplace equity, and how empathy promotes workplace inclusion, followed by a Test Your Knowledge section.
What is the difference between empathy and sympathy covered in this course?
The course discusses the difference between empathy and sympathy to help you encourage deep connections with others; it defines and explains empathy so you can use it correctly in the workplace.
Why does empathy matter for diversity and inclusion?
More companies are realizing that empathy plays a major role in developing a diverse and inclusive workplace, and empathy can support workplace equity by giving workers the assurance that their needs will be recognized and met.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
