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Professional Behavior and Competence
Learn how to identify and avoid inappropriate behaviors in the workplacePreview the first lesson free — get full access to all 6 lessons.
Intermediate Provider : KnowledgeCity 6 Lessons · 20m in German, English, Spanish, French, Portuguese, Chinese
Course Description
Professionalism encompasses a wide variety of workplace behaviors, including doing your job competently, exhibiting ethical behavior, being reliable, and having emotional intelligence. In a way, professionalism is a promise to act appropriately within a professional community and those who interact with it. By contrast, unprofessional behavior or incompetence on the job can lead to termination or even legal punishment. How can you tell when someone is crossing the line?
In this course on Professional Behavior and Competence, you’ll learn to identify and distinguish between professional and unprofessional behaviors in the workplace. You’ll explore how problematic behaviors in the workplace can create a hostile culture and disrupt workflow, and you’ll also learn about the repercussions for unprofessional behavior. You’ll also learn about both conscious and unconscious professional competence. By the end of this course, you’ll understand which behaviors to practice and which to avoid in order to succeed at work.
What You'll Learn
- Identify inappropriate, unprofessional, and problematic behaviors in the workplace
- Define conduct and misconduct in the workplace
- Distinguish professional conduct from misconduct
- Distinguish professional competence from a lack of competence
- Describe the consequences and repercussions of inappropriate behavior
- Recognize both conscious and unconscious professional competence
Key Takeaways
- Professionalism encompasses a wide variety of workplace behaviors, including doing your job competently, exhibiting ethical behavior, being reliable, and having emotional intelligence.
- Professionalism is, in a way, a promise to act appropriately within a professional community and with those who interact with it.
- Unprofessional behavior or incompetence on the job can lead to termination or even legal punishment.
- Problematic behaviors in the workplace can create a hostile culture and disrupt workflow.
- Professional competence can be both conscious and unconscious.
Frequently Asked Questions
What does this course cover?
This course teaches you to identify and distinguish between professional and unprofessional behaviors in the workplace. It explores how problematic behaviors can create a hostile culture and disrupt workflow, the repercussions for unprofessional behavior, and both conscious and unconscious professional competence.
What will I be able to do after completing this course?
By the end of the course, you'll understand which behaviors to practice and which to avoid in order to succeed at work, and you'll be able to identify inappropriate and unprofessional behaviors, define conduct and misconduct, and describe the consequences of inappropriate behavior.
What skills does this course help build?
The course supports skills including Professional Communication, Professional Responsibility, Professionalism, Organizational Behavior, and Professional Technical Training.
What lessons are included in this course?
The course includes an Introduction, Identifying Inappropriate and Problematic Behaviors, Distinguishing Professional Conduct from Misconduct, Distinguishing Professional Competence from Lack of Competence, Repercussions for Lack of Professionalism, and a Test Your Knowledge assessment.
Why does professional behavior matter at work?
Professionalism is a promise to act appropriately within a professional community, while unprofessional behavior or incompetence on the job can lead to termination or even legal punishment.
Professional Certifications and Continuing Education Units (CEUs)
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
