Course Description
The ability to speak coherently and effectively in all mediums and with all types of audiences is important to a company’s health and its ability to sustain competitiveness. Oral communication is needed to complete projects, collaborate with coworkers, speak to customers, and interact with others. No matter if the communication is an informal conversation or a more formal presentation, those involved in the exchange must be clear, concise, and attentive to the needs of their audience. Learning to communicate effectively will provide you with sought-after skills, and spark further personal and professional growth.
In these lessons on Oral Communication Situations and Skills, you will explore the role of communication in the 21st-century workplace. You’ll learn the basics of what oral communication involves, as well the essential skills needed for it, like proper listening and monitoring your vocal quality. These lessons will be capped off with instruction on how to effectively utilize both formal and informal communication.
What You'll Learn
- Identify the role of oral communication in the 21st-century workplace
- Describe the various mediums used in business-related communication
- Define the skills required to be an effective oral communicator, including proper listening and monitoring vocal quality
- Differentiate between formal and informal communication
- Apply both formal and informal communication effectively in workplace situations
Key Takeaways
- The ability to speak coherently and effectively across all mediums and with all types of audiences supports a company's health and its ability to sustain competitiveness.
- Oral communication is needed to complete projects, collaborate with coworkers, speak to customers, and interact with others.
- Whether the exchange is an informal conversation or a more formal presentation, those involved must be clear, concise, and attentive to the needs of their audience.
- Essential oral communication skills include proper listening and monitoring your vocal quality.
- Learning to communicate effectively provides sought-after skills and sparks further personal and professional growth.
Frequently Asked Questions
What will this course teach me about oral communication?
You will explore the role of communication in the 21st-century workplace, learn the basics of what oral communication involves and the essential skills needed for it (such as proper listening and monitoring your vocal quality), and learn how to effectively utilize both formal and informal communication.
Who is this course for?
It is for those who want to speak coherently and effectively in all mediums and with all types of audiences in order to complete projects, collaborate with coworkers, speak to customers, and interact with others in the workplace.
What topics or lessons does the course cover?
The lessons cover Business Communication in the 21st-Century Workplace, The Necessity of Oral Communication in Workplace Situations, Essential Oral Communication Skills, Formal vs. Informal Communication, and a Test Your Knowledge assessment.
What is the difference between formal and informal communication addressed in the course?
The course includes instruction that differentiates between formal and informal communication and teaches how to effectively utilize both.
