Project Stakeholder-Management Planning

Plan to manage, engage with, and communicate with stakeholders.

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Course: On-Demand

Welcome to Project Stakeholder-Management Planning. Planning stakeholder-management and engagement is a critical step for all projects. These lessons will provide the necessary tools for planning stakeholder- management and formulating a specific plan for communicating with them. Defining the meaning of success for a project is one of the first steps of planning. Various project stakeholders, not just the project sponsor, may have some ideas and goals to contribute. So engaging them as a good idea. Doing so will allow them to feel that you value their opinion, build their confidence, and assure them that their needs will be met. Project success can be defined in many ways. You can think of the traditional measure by the acronym O-T-O-B-O-S, on time, on budget, and on scope. This is also known in project management as the triple constraints, or the iron triangle. Other definitions add conformity with requirements and fitness for use. Regardless, all requirements should be met and the product, service, or other project deliverables should be of good quality and usable. Simultaneously meeting these conditions can be an intimidating task for a project manager. So it's important to dig deeper. Maybe it's acceptable to be within 10% of the budget, and 20% of the schedule. So how can you make these determinations? Asking thoughtful questions will get stakeholders to open up and describe their needs. A good question to ask of the project sponsor, and other key stakeholders is, "What does success look like to you?" The answers to this open-ended question will lead you to a deeper understanding of what stakeholders value which can be useful later on. For example, if the project sponsor tells you that the product will beat a competitor to market, you know that the schedule will be valued. This will help you make the best recommendation and decision when dealing with a delay that can be solved with more money or by putting off a feature to use in a future project instead. Some additional questions to consider include, what are your biggest challenges and opportunities, what are some quick wins you'd like to achieve, what happens if we don't change or succeed, who will be impacted the most and why, who else will be impacted, who else should I speak with, and what else will impact the project? Once you gather the responses you'll have enough information to develop some measurable indicators for project success.

Intermediate Provider : Ray Frohnhoefer 6 Lessons · 19m in Arabic, German, English, Spanish, French, Portuguese, Urdu, Chinese

Course Description

Planning stakeholder management and engagement is a critical step for all projects. Usually, this plan takes the form of a document that outlines how you will identify stakeholders and manage their expectations, desires, and goals. But there are other plans that are crucial to forming a comprehensive plan, and it’s critical to craft them carefully to ensure success. So, what are you recommended to do to create these plans?

These lessons on Project Stakeholder Management Planning will provide the necessary tools for planning stakeholder management and a specific plan for communicating with them. First, you will learn how to define project success through questioning, along with considering traditional measurements. Then you’ll learn to identify project requirements and stakeholder expectations, and who to consult during this process. After that, you’ll go over creating stakeholder management and communication plans, which are both essential to project success. The final lesson will talk about how you can evaluate project success.

What You'll Learn

Develop stakeholder-management and communication plans that are essential to project success
Define project requirements and determine stakeholder expectations, including who to consult during the process
Define project success through questioning and traditional measurements
Evaluate project success
Identify stakeholders and manage their expectations, desires, and goals

Key Takeaways

Planning stakeholder management and engagement is a critical step for all projects, usually taking the form of a document outlining how stakeholders are identified and their expectations, desires, and goals managed.
Beyond the stakeholder management plan, other plans are crucial to forming a comprehensive plan and must be crafted carefully to ensure success.
Defining project success involves questioning along with considering traditional measurements.
Both a stakeholder-management plan and a project-communications plan are essential to project success.
Identifying project requirements and stakeholder expectations includes determining who to consult during the process.

Frequently Asked Questions

What does this course cover?

It covers planning stakeholder management and a specific plan for communicating with stakeholders, including defining project success, identifying project requirements and stakeholder expectations, creating stakeholder-management and communication plans, and evaluating project success.

What are the learning objectives of this course?

The objectives are to develop stakeholder-management and communication plans, evaluate project success, define project requirements, and determine stakeholder expectations.

How is the course structured?

The course includes lessons on Defining Project Success; Identifying Project Requirements and Stakeholder Expectations; Forming a Stakeholder-Management Plan; Forming a Project-Communications Plan; Evaluating Project Success; and a Test Your Knowledge assessment.

What is a stakeholder management plan according to this course?

It is usually a document that outlines how you will identify stakeholders and manage their expectations, desires, and goals.

Professional Certifications and Continuing Education Units (CEUs)

Project Management Institute (PMI®)

Professional Development Units (PDUs): 0.5

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