Supporting Experienced Managers

Name: Supporting Experienced Managers
Author: Robert Badowski

Learn how you can support your skilled managers.

Preview the first lesson free — get full access to all 4 lessons.

Course: On-Demand

(bright music) Welcome to Supporting Experienced Managers. In these lessons, you'll learn about examining different ways you can support the experienced managers who are on your team and already possess developed skill sets. We'll dig into topics such as fostering communication, encouraging appropriate behavior and habits, and ways you can offer support to create a cohesive and efficient work environment. One of the most important ways you can help and support your experienced managers is by fostering effective communication. It's important to recognize that communication is a two-way street that begins with hiring and onboarding your employees. It's best to set the expectation that employees communicate often and communicate well. You can use these tactics to establish this expectation. Hold group meetings. Regular meetings help foster communication. Depending on the scope of your business, meeting weekly or daily may be appropriate. Daily meetings can be done in five to 10-minute huddles, setting the scene for the day and ensuring that all employees are on the same page. For these meetings, or even other types of meetings, encourage asking questions. It's critical that meetings are meaningful and productive. Hold one-on-one meetings. Another way to foster communication is to have regular one-on-one meetings with each of your employees. These meetings help provide valuable information and feedback from your employees and give you a platform to ask probing questions, if necessary. These meetings are recommended to center around a specific agenda, but time should be prioritized for questions and brainstorming. Provide regular updates. Keeping employees aware of events and projects going on within the company and with other employees is another important aspect of fostering communication. When people know what's going on, they have a better understanding of how they fit into the system. If people don't understand what's happening around them, they often tend to fill in the blanks, which may cause misinformation to spread. Request feedback. Asking for feedback is an effective method for fostering communication. By asking for feedback, you can receive help in evaluating your own performance, and if necessary, adjust what you're doing. This also shows employees that their opinions are welcomed and respected. Have open-door policies. An open-door policy provides an entry way to communication, but the policy must always apply. Just the fact that you're willing and open to communicate can be helpful for creating a communicative environment. Some of the best ideas can come from employees feeling comfortable enough to stop by to talk to you. Handle problems appropriately. When problems arise, how you react shows how you communicate under pressure. The best practice is to remain calm and use solution-focused models to demonstrate the behavior you want to encourage in your team. Your employees will likely take their cue on how to communicate with you based on your reaction. A calm approach encourages positive communication and constructive solutions to problems. Give verbal acknowledgement. Everyone likes to be acknowledged for the good work they provide for the company. Usually, it's easy to focus on the problems and not celebrate the victories. Telling your employees that they did a great job is a simple task, but it can go a long way in creating a trusting and communicative environment.

Intermediate Provider : Robert Badowski 4 Lessons · 16m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

Managers often think that experienced employees don’t need as much support as inexperienced employees. That’s not the case. Experienced employees need support, but in different ways than inexperienced employees.

In these lessons, you’ll examine how to foster communication with your experienced employees in ways that create an open, honest, and communicative work environment. You’ll learn ways to encourage appropriate behavior and habits by modeling, giving meaningful and constructive feedback, and addressing situations quickly. Finally, you’ll find ways to provide resources and support to your experienced employees.

What You'll Learn

Communicate effectively with experienced employees to build an open, honest, and communicative work environment
Model effective behaviors for your experienced team
Encourage appropriate behavior and habits, and address situations quickly
Give meaningful and constructive feedback
Select the appropriate steps to complete tasks efficiently
Provide resources and support to your experienced employees

Key Takeaways

Experienced employees still need support, but in different ways than inexperienced employees.
Fostering communication helps create an open, honest, and communicative work environment.
Appropriate behavior and habits can be encouraged by modeling, giving meaningful and constructive feedback, and addressing situations quickly.
Managers can support experienced employees by providing them with resources and support.

Frequently Asked Questions

Who is this course for?

This course is for managers who support experienced employees and want to learn how to support them effectively.

What does this course cover?

It covers fostering communication, encouraging appropriate behavior and habits, and providing support, with lessons on Fostering Communication, Encouraging Appropriate Behavior and Habits, Providing Support, and a Test Your Knowledge section.

What skills will I gain from this course?

You will learn to communicate effectively with experienced employees, model effective behaviors, select the appropriate steps to complete tasks efficiently, provide support to your experienced team, and give meaningful and constructive feedback.

Do experienced employees really need support?

Yes. The course explains that experienced employees need support, but in different ways than inexperienced employees, even though managers often think they need less support.